Last Thursday (5/2/13) I called and left a message...
Last Friday (5/3/13) I called and talked with Tom ...later that evening
I sent an email...
Just yesterday (5/4/13) I sent another email.....
Evidently he isn't interested in selling one of his products to me......

Not sure how else to try and purchase one of his heat shields
that fits over the FullSac True Dual conversion kit.

Has his customer service always been like this ??

 

Most people use the excuse 'we were busy at a rally' but that really doesn't cut it for me. If you have a storefront, someone needs to be attending to it on a regular basis. Seems like the 'big name' companies are the worst about this. They want you to spend your money with them in the winter, then they abandon their Web based business during riding season. I'd try someone else if at all possible. I won't beg a retailer to take my money. Too much competition out there for that...

 

Never had a problem,have ordered three times online and have received product within a week all three times,the last time was 3 weeks ago.Try using his online site.

 

There was a post the other day saying they were stopping production or something to that nature I will try nd find it

 

Harley goodies stopping production for awhile?
I just talked to a gentleman from harley goodies to order my floorboard Extensions. He has informed me that they will be stopping production due to problems with the moco. Has anyone heard anything? I tried to call them today because I haven't received an email receipt for my purchase. The mail box says it's full and to call back later. I hope I get my product because I have heard nothing but great things about this company.

 

Some of you are clueless!!! THese so called "big name" companies are not big at all. mostly mom and pop type shops doing everything they can to keep customers happy.

The biggest companies in the motorcycle world are micro companies compared to companies in the automotive world.

Yamaha employees a 1/3 less people in the US as a manufacture then Borla does as a parts manufacture.

 

tom has always been a stand up guy from my personal experience and from what i've read in the forum. maybe for some reason things arent as good as they were. i agree though that he/they should answer and correspond to let you know whats going on. ....and yes, web based businesses can be a little missleading as far as scope, size and volume but either way, good customer service is always a key to bringing people back or free advertisement word of mouth.

 

His "on-line site" doesn't list the heat shields .....
I personally talked with Tom on the phone Friday .... Told him what I
wanted to purchase, and he said he'd send me information to
send him a payment thru PayPal. I have had no response from him
since.....

He said he still had a few of these on the shelf, and never mentioned
anything about being 'too busy' or away for a rally.....

I realize he's a small company, but some correspondence would be appreciated !!!!!!!!!

 

That sucks! I have Harley Goodies floorboard extensions on all 3 of my bikes. I have traded emails with him and he seems like a stand up guy with an excellent product. I hope Mother Harley isn't putting the squeeze on him or sending their lawyers after some small businessman for some unknown reason. The product filled a need. SJ Ron

 

Ain't no need for poor customer service....This small order had potential
to become a larger order later on with other purchases.