Beware of Zanotti Motor
#1
06-07-2010, 12:26 AM
Join Date: Jan 2008
Location: Northern Virginia
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Beware of Zanotti Motor
I needed to order a bunch of maintenance parts. I chose to order from Zantotti's because I read so many great reviews on these forums. The dealership was very helpful up until after I placed my order. Some of the parts that I ordered were brake pads; front and rear. Here comes the amazing part...they don't stock brake pads. These are a normal wear and tear item. They need to be replaced on a regular basis. What kind of dealership does not stock brake pads? Are they really turning away customers that need new brakes simply because they don't maintain brake pads in their inventory?! Imagine the number of customers the service department must be losing. They don't even expect to get pads to ship to me until after the 10th of July! That is more than a month...for brake pads.
Now, I know that every dealer cannot maintain every part. But, this is a normal maintenance item. This is as bad as saying they don't have oil filters in stock.
Sorry, I'm just in shock and amazed at the poor inventory control. I just want to warn people that if they need routine maintence parts, don't order from Zanotti's if you need the parts quickly. You could end up waiting a very long time for routine parts.
Now, I know that every dealer cannot maintain every part. But, this is a normal maintenance item. This is as bad as saying they don't have oil filters in stock.
Sorry, I'm just in shock and amazed at the poor inventory control. I just want to warn people that if they need routine maintence parts, don't order from Zanotti's if you need the parts quickly. You could end up waiting a very long time for routine parts.
#2
06-07-2010, 12:44 AM
I've ordered a large number of items from both Chicago Harley and Zanotti's. I've got nothing to say about either except they have fantastic pricing. That and Chicago harley ships slower than hell.
On the flip side, I think most of us here realize we're paying a premium for reduced cost which comes at the price of time. If we need something immediately, we hit the local stealer. They are able to offer such low prices due to inventory control. They don't keep a huge stock of parts so they can offer them to us all at a substantial discount.
I ordered some replacement bulbs for my passing lamps and had to wait a few weeks for them to arrive. (was the sealed beam smoked lens ones, before someone suggests I run to wally world). I knew it'd take awhile.
On the flip side, I think most of us here realize we're paying a premium for reduced cost which comes at the price of time. If we need something immediately, we hit the local stealer. They are able to offer such low prices due to inventory control. They don't keep a huge stock of parts so they can offer them to us all at a substantial discount.
I ordered some replacement bulbs for my passing lamps and had to wait a few weeks for them to arrive. (was the sealed beam smoked lens ones, before someone suggests I run to wally world). I knew it'd take awhile.
#5
06-07-2010, 02:33 AM
Join Date: Jan 2008
Location: Northern Virginia
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Here is the text from the e-mail notifying me that brake pads are backordered:
Hi,
The items below are on back order. The estimated release
date follows the part number. As long as the vendor does
not change the release date we usually get the items a
couple of days after the release date. You can check your
back orders by going to the following link:
http://www.zanottimotor.com/hd_backorder.html or
going to the FAQ’s and clicking on item #3.
1) 41852-08A PAD Estamated Release Date 07/10/10
2) 41854-08 BRAKE KIT Estamated Release Date 06/04/10
Even though the back order date has come and gone HD
stills shows the item on back order. Hopefully the item
will not be much longer.
Also you are able now to check on the status of your order by
going to www.zanottimotor.com and click on “ Check on Special Order “
Your order will be under your customer number followed by the part number
and if in stock or on order. B/O following them item indicates the item is back ordered.
The date following indicates the date Harley expects to release the item to us.
The items below are on back order. The estimated release
date follows the part number. As long as the vendor does
not change the release date we usually get the items a
couple of days after the release date. You can check your
back orders by going to the following link:
http://www.zanottimotor.com/hd_backorder.html or
going to the FAQ’s and clicking on item #3.
1) 41852-08A PAD Estamated Release Date 07/10/10
2) 41854-08 BRAKE KIT Estamated Release Date 06/04/10
Even though the back order date has come and gone HD
stills shows the item on back order. Hopefully the item
will not be much longer.
Also you are able now to check on the status of your order by
going to www.zanottimotor.com and click on “ Check on Special Order “
Your order will be under your customer number followed by the part number
and if in stock or on order. B/O following them item indicates the item is back ordered.
The date following indicates the date Harley expects to release the item to us.
#6
06-07-2010, 03:32 AM
I don't think Zanotti's is an actual dealer - they just sell parts. I've only ordered from them once and one of the items had to be back ordered but they got it to me quicker than what the time estimate was. I'd have no problem buying from them again - pretty good discounts on most things. I peronally know of a few others that have bought from them and they were happy with the service.
#7
06-07-2010, 03:51 AM
Join Date: Jan 2008
Location: Northern Virginia
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On the flip side, I think most of us here realize we're paying a premium for reduced cost which comes at the price of time. If we need something immediately, we hit the local stealer. They are able to offer such low prices due to inventory control. They don't keep a huge stock of parts so they can offer them to us all at a substantial discount.
Last edited by Cheese Head; 06-07-2010 at 05:31 AM.
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#8
06-07-2010, 06:26 AM
My impression of Zanotti's has always been... in order to get that "discount" they take my money, and order that part, and then ship to me.
Which is how many internet "stores" operate. I buy in bulk, and in advance from Zanotti. When I need TODAY..... I shop locally. and even then... they may not have what I want in stock. but at least, I have a dozen dealerships I can call, to check.
Which is how many internet "stores" operate. I buy in bulk, and in advance from Zanotti. When I need TODAY..... I shop locally. and even then... they may not have what I want in stock. but at least, I have a dozen dealerships I can call, to check.
#9
06-07-2010, 06:33 AM
It'd be my guess that no one orders brake pads from them very often due to they are available locally and you're really not saving much mail ordering them, so they don't stock many "wear" items. I bet they don't stock many oil filters either. Aren't these discount mail order HD parts places more like drop shippers?
#10
06-07-2010, 06:37 AM
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Join Date: Jun 2010
Location: Pittsburgh PA
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I don't think Zanotti's is an actual dealer - they just sell parts. I've only ordered from them once and one of the items had to be back ordered but they got it to me quicker than what the time estimate was. I'd have no problem buying from them again - pretty good discounts on most things. I peronally know of a few others that have bought from them and they were happy with the service.
