Worst service department - best service department
#1
Worst service department - best service department
3 year owner of an 07 ultra. been to many service departments in the tri state area.
The worst service department....Harley in Rahway NJ. After paying cash for an 07 ultra, went back to buy the items this forum recommended to fix the heat demon problem and the 6th gear klank problem, and after it was determined my bike was out of warranty and I had no extended plan, was told to get off the property or I would be escorted by the cops. Mind you, I was wanting to pay for the parts. I left clearly feeling like Your a cash cow if you have a warranty or service plan and a pain in the *** if you don't.
The best service department....Staten Island NY. When ever I go in there, I get treated like a valued customer and I see other customers being treated like valued customers. Much tutoring goes on there. Tips and tricks. For Staten Island Harley, you are not just a parts or service sale, you are a valued relationship.
The worst service department....Harley in Rahway NJ. After paying cash for an 07 ultra, went back to buy the items this forum recommended to fix the heat demon problem and the 6th gear klank problem, and after it was determined my bike was out of warranty and I had no extended plan, was told to get off the property or I would be escorted by the cops. Mind you, I was wanting to pay for the parts. I left clearly feeling like Your a cash cow if you have a warranty or service plan and a pain in the *** if you don't.
The best service department....Staten Island NY. When ever I go in there, I get treated like a valued customer and I see other customers being treated like valued customers. Much tutoring goes on there. Tips and tricks. For Staten Island Harley, you are not just a parts or service sale, you are a valued relationship.
#2
#4
3 year owner of an 07 ultra. been to many service departments in the tri state area.
The worst service department....Harley in Rahway NJ. After paying cash for an 07 ultra, went back to buy the items this forum recommended to fix the heat demon problem and the 6th gear klank problem, and after it was determined my bike was out of warranty and I had no extended plan, was told to get off the property or I would be escorted by the cops. Mind you, I was wanting to pay for the parts. I left clearly feeling like Your a cash cow if you have a warranty or service plan and a pain in the *** if you don't.
The best service department....Staten Island NY. When ever I go in there, I get treated like a valued customer and I see other customers being treated like valued customers. Much tutoring goes on there. Tips and tricks. For Staten Island Harley, you are not just a parts or service sale, you are a valued relationship.
The worst service department....Harley in Rahway NJ. After paying cash for an 07 ultra, went back to buy the items this forum recommended to fix the heat demon problem and the 6th gear klank problem, and after it was determined my bike was out of warranty and I had no extended plan, was told to get off the property or I would be escorted by the cops. Mind you, I was wanting to pay for the parts. I left clearly feeling like Your a cash cow if you have a warranty or service plan and a pain in the *** if you don't.
The best service department....Staten Island NY. When ever I go in there, I get treated like a valued customer and I see other customers being treated like valued customers. Much tutoring goes on there. Tips and tricks. For Staten Island Harley, you are not just a parts or service sale, you are a valued relationship.
1HarleyGuy1
#7
The worst service department....Harley in Rahway NJ. After paying cash for an 07 ultra, went back to buy the items this forum recommended to fix the heat demon problem and the 6th gear klank problem, and after it was determined my bike was out of warranty and I had no extended plan, was told to get off the property or I would be escorted by the cops. Mind you, I was wanting to pay for the parts. I left clearly feeling like Your a cash cow if you have a warranty or service plan and a pain in the *** if you don't.
i say there's gotta be more to this. a dealer is not gonna be able to stay in business if they keep escorting paying customers off the property.
let's hear the whole story, did you go in there screaming and yelling? or what?
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