Beware Metzler Horrible Warranty & Service
#1
Beware Metzler Horrible Warranty & Service
Guys take this as you may... Just a some info if you are considering a tire purchase. Here are 2 experiences:
My father-in-law had a bubble in his front tire, so he sent Metzler pics. They replied they weren't clear enough, so he sent more.
Their answer: He didn't fill the tire pressure properly (he has a 9 second drag bike and an 11 second bagger!) I think he can fill tire preassure.
Total miles on my new Metzler = less than 300miles
Past week I came back from a ride and looked at my front tire to notice a perfect chuck to be missing. I submitted photo to motorcycle superstore where i made the purchase for my tires. They email Metzler and 2 days later said that Metzler is requesting BETTER PICTURES. OK so I did. Another few days later a rep from the superstore emails: "Per Metzeler it was hard for them to see the damage because of the flash… At this time we would suggest you go ahead and return tire for warranty so we can get it forwarded to Metzeler for inspection."
-----so a month later i can be told that it;s not warranty and i miss out on riding---- I guess this is ok in WINTER!
Pic was taken in the natural sun the second time like I was asked to do(PICS ATTACHED below)
Unfortunatly I dont want to replace my rear with another brand, so i'm going to buy a metzelr front, but for my next tires and other bikes I will 100% get another brand.
Whether I rode over something or the compund wasn't set right Metzler should have been straight forward and replied with a definity answer!
My father-in-law had a bubble in his front tire, so he sent Metzler pics. They replied they weren't clear enough, so he sent more.
Their answer: He didn't fill the tire pressure properly (he has a 9 second drag bike and an 11 second bagger!) I think he can fill tire preassure.
Total miles on my new Metzler = less than 300miles
Past week I came back from a ride and looked at my front tire to notice a perfect chuck to be missing. I submitted photo to motorcycle superstore where i made the purchase for my tires. They email Metzler and 2 days later said that Metzler is requesting BETTER PICTURES. OK so I did. Another few days later a rep from the superstore emails: "Per Metzeler it was hard for them to see the damage because of the flash… At this time we would suggest you go ahead and return tire for warranty so we can get it forwarded to Metzeler for inspection."
-----so a month later i can be told that it;s not warranty and i miss out on riding---- I guess this is ok in WINTER!
Pic was taken in the natural sun the second time like I was asked to do(PICS ATTACHED below)
Unfortunatly I dont want to replace my rear with another brand, so i'm going to buy a metzelr front, but for my next tires and other bikes I will 100% get another brand.
Whether I rode over something or the compund wasn't set right Metzler should have been straight forward and replied with a definity answer!
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#7
It's Brazil, but still the same cheap-ing out a super nice tire! The OP at this point, should demand Germany made only! If it a German tire then I'd be shocked!
Last edited by oppirs; 04-18-2012 at 05:59 AM.
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#8
There is no need for the run around.
Yeah I just expected better service since I bought their rear & front tires & inner tubes! (Close to $400 purchase)
Just trying to give my experience to the next buyer, but w/o a doubt next round of tires I will be a different brand for sure. Whether the tire damage is my fault or not the pictures cant get any clearer. I just wanted a definite answer.
Yeah I just expected better service since I bought their rear & front tires & inner tubes! (Close to $400 purchase)
Just trying to give my experience to the next buyer, but w/o a doubt next round of tires I will be a different brand for sure. Whether the tire damage is my fault or not the pictures cant get any clearer. I just wanted a definite answer.
Last edited by HD Bobber; 04-18-2012 at 06:36 AM.
#9