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I really don't like my local dealer's service scheduling

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  #1  
Old 03-07-2016, 07:42 PM
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Default I really don't like my local dealer's service scheduling

Yeah, I'm just venting.

So, my sportster need new tires. I order the tires from the dealer and get my standard 10% HOG discount and then talk to service for installation. The service guy says no problem installing tires via walk-in service. Tires come in and I take off work early to get them installed. Service guy says all lifts are full, can I leave it overnight? I said no I can't, but I can go get a refund for the purchased tires.

Parts guy refunds my money (parts guy is a friend and is very apologetic) and another parts guy says let him talk to service. Comes back and says no can do. I thanked him and head back home.

On the way I decide to head up to the next closest dealer. I go to the other dealer and he sets me up with a confirmed appt, tires are in stock and I don't have to pay for the tires ahead of time. And, they are having a tire sale, so I get 20% off the tires!

So, it all ended well, from my point of view. Of course, I'm still miffed at the first dealer's service guy. Wouldn't be a problem at all except I happen to hold an appointed position in their sponsored HOG chapter. But, that may change, too.

Yeah, I know, first world problem. All is good.
 
  #2  
Old 03-07-2016, 07:47 PM
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If all the bays are full, they are full.
 
  #3  
Old 03-07-2016, 08:01 PM
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They should have pulled someone else's bike off one of the lifts to make room for someone that holds an appointed position in their sponsored HOG chapter. What were they thinking?

Dan
 
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Old 03-07-2016, 08:03 PM
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Wow, you hold an appointed position in their HOG chapter. Who gives a rat's ***. WTF does that have to do with anything. Like was mentioned, the shop was full.
 
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Old 03-07-2016, 08:10 PM
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His mother told him he was "Special". Should have gotten immediate service.
 
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  #6  
Old 03-07-2016, 08:16 PM
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Wow.......just freaking wow!
 
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Old 03-07-2016, 08:19 PM
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You guys are missing the OP's point. Service told him he didn't need an appointment. But they reneged on their promise when he showed up. If their lifts are full sometimes, they should have told him to make an appointment.
 
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Old 03-07-2016, 08:19 PM
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Old 03-07-2016, 08:27 PM
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Originally Posted by 103 sedona orange
Wow, you hold an appointed position in their HOG chapter. Who gives a rat's ***. WTF does that have to do with anything. Like was mentioned, the shop was full.
Zoom, perfectly serviceable sarcasm wasted on you this time..
 
  #10  
Old 03-07-2016, 08:36 PM
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The dealer service dept. sure had their nerve. Why didn't you talk to the owner being that you hold a high position in the local dealer HOG chapter?
 


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