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If they want to be paid under these circumstances, I would reluctently pay but our relationship would be done. It takes two parties to form and maintain a relationship and I would hope the dealer would have as big a desire to support the relationship as I did.
I'd write a letter to the owner enclosing a check for the full amount. Explain the circumstances, indicate that I now have no confidence in the service department and will be seeking my servicing elsewhere in the future. If the owner is interested in building a relationship with you, you will hear back, otherwise, good riddence.
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"Every government interference in the economy consists of giving an unearned benefit, extorted by force, to some men at the expense of others." A.R.
Just to add for the "shoe on the other foot" arguments:
Most all Cities and States default discrepancy to the side of the consumer. Item tagged at 25.00 but rings up as 30 dollars as the system updated, but tags did not ... you get it for the lower price. Don't notice it until you check your receipt at home, as long as you have your receipt, they refund you the difference, within a reasonable amount of time. Again, defaults to the side of the consumer.
I disagree... In fact, the older I get, the more I realise that there is no such thing as black & white, only varying shades of gray. Given all the details the OP listed this is anything BUT black & white. To call someones honesty into question regarding this situation is a simplicstic, naive viewpoint at best.
Just to add for the "shoe on the other foot" arguments:
Most all Cities and States default discrepancy to the side of the consumer. Item tagged at 25.00 but rings up as 30 dollars as the system updated, but tags did not ... you get it for the lower price. Don't notice it until you check your receipt at home, as long as you have your receipt, they refund you the difference, within a reasonable amount of time. Again, defaults to the side of the consumer.
THAT has to do with an advertised price on something being offered for sale. The customer sees it, agrees to the price and purchases it. Both side of the 'contract' are fulfilled.
Our original poster is talking about something completely different. He obviously knew what the price of the service was going to be .. and agreed to pay it. A mistake wasn't made when negotiating the sale ... the mistake was made when collecting the payment.
THAT has to do with an advertised price on something being offered for sale. The customer sees it, agrees to the price and purchases it. Both side of the 'contract' are fulfilled.
Our original poster is talking about something completely different. He obviously knew what the price of the service was going to be .. and agreed to pay it. A mistake wasn't made when negotiating the sale ... the mistake was made when collecting the payment.
Wrong. You are assuming he knew the cost of the service. Nowhere in this thread did he say he received a quote. He also states he asked if the charge was correct and they verified.
So to be clear, according to some, when paying for services rendered, one should look at the invoice, which was created by one party who represents the dealership, verify with the collector, another party that represents the dealership, then verify with someone else.
Seems to me the invoice was created, looked at by whoever brought it ot the cash register, looked at by the cashier, who the OP asked to verify the charges, and all was clear. He paid. He fulfilled his obligation.
If I know that I was supposed to pay obviously more than $25.00 I would had said something. My character and word are worth a hell of alot more than 250.00..Because I can tell you that the poor Advisor or the cashier are on the hook for the money as they made the mistake. Now if you could live with your self knowing that there was a mistake then be it and follow what most here have already said $250.00 to me aint shit so I would gladly pay it and move on knowing my conscience is clear but then again thats me....good luck with your descision,,,remember "KARMA" is a mother****er!!!!
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"Get your facts first then you can distort them as you please"
"Life is Full of Opportunities Dont blame others for your Failures"
Wrong. You are assuming he knew the cost of the service. Nowhere in this thread did he say he received a quote. He also states he asked if the charge was correct and they verified.
So to be clear, according to some, when paying for services rendered, one should look at the invoice, which was created by one party who represents the dealership, verify with the collector, another party that represents the dealership, then verify with someone else.
Seems to me the invoice was created, looked at by whoever brought it ot the cash register, looked at by the cashier, who the OP asked to verify the charges, and all was clear. He paid. He fulfilled his obligation.
Um well .. actually he did know exactly how much it was supposed to be ... quote: "They invoice total was somthing like $280, but it says right on invoice "customer to pay $24.95"
In all honesty if it were ME as the vendor who had someone make a mistake like that .. I would let it go. Businesses have bad debts ... and this could very well be covered by that. It's expensed. If it happened more often ... the employee would be working for someone else.
A small price to pay to keep down the blood pressure and keep up the sales. Considering they chose the other route ... I guess there's no harm in asking either.
