Beware of buying from Debrix Cycles on e-Bay
#101
12-14-2011, 07:04 AM
Elite HDF Member
I bought a set of Iso Grips from them. Can't argue the shipping, since it was free, but they were garbage to deal with! Customer service is non-existent. I had a fitment issue with my Isos and they told me to go pound sand... it was between me and the manufacturer. Called Kuryakyn and they said I had to go through the dealer. Never again.
#102
01-02-2013, 12:32 PM
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Join Date: Dec 2011
Location: Sanford NC
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DEBRIX is NO GOOD
I see these posts go way back to 2007 and I have just recently ordered parts again from Debrix. Small issues the first few times, but this time was horrible. I ordered footpegs on 19 DEC and my online status says processing. After several emails and inquiries into the matter, I finally told them to cancel my order immediately and refund my money. So, what did they do?? Sent me an email saying the items had shipped!! Unbelievable..... Of course the tracking number provided cannot be accessed on UPS yet but I will check again tomorrow. I will NEVER use them again for parts. Be aware!!
#103
03-02-2013, 06:14 PM
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Join Date: Jul 2011
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I've made dozens of orders from Debrix, but I avoid them as much as possible. I tried alternative sites, but, e.g., J&P is a no go for shipping overseas. Yeah, all the stuff says "Usually ships in 1-5 business days", and that is a lie. Usually 2-3 weeks. Never within 5 days. They are go-betweens for lots of different aftermarket companies, don't keep the stock themselves, and often wait 2 weeks to tell you that they don't actually have the thing they were advertising. I thought they were generally pretty good at answering email, although the answers aren't always useful.
#104
03-06-2013, 01:31 PM
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I wish I would have saw this thread last week......... I just received my order from them. I ordered a S.E. clutch spring. I got a freaking clutch adjustment screw to a Sportster. WTF! I took a picture of the screw and the invoice and emailed it to them. Now we play the wait game
One good thing though.... at least I paid for it with Paypal. I'll file a dispute with them in a couple days, if I don't hear from them.
One good thing though.... at least I paid for it with Paypal. I'll file a dispute with them in a couple days, if I don't hear from them.
#106
03-06-2013, 04:51 PM
Outstanding HDF Member
I bought spmething from them as well. I emailed them several times asking when it would be shipped and for tracking info as it was a birthday gift. The first return email did not answer my question in any way, jsut stated that "Jenny" got my email. I figured since they are in orange,ca I would ahve the part quickly as I can drive there in about an hour. Wrongo. I think I emailed about 3 or 4 tiems before getting the shipping info. I decided they sell parts they do not have and have to get them shipped to them first. Too bad. I have not attempted to put the part on yet, so we will see how that goes. I was disastisfied as well. But at least I got the part.
#107
03-26-2013, 10:57 AM
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Join Date: Mar 2007
Location: B-town, Washington State
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bringing this post back because these guys suck!
ordered a couple small parts 11 days ago, and JUST NOW got an e-mail stating that my parts were shipped! of course the tracking number they gave me DOES NOT work!
keep up the negative feedback... hopefully these A$$ hats will be ran out of business!
ordered a couple small parts 11 days ago, and JUST NOW got an e-mail stating that my parts were shipped! of course the tracking number they gave me DOES NOT work!
keep up the negative feedback... hopefully these A$$ hats will be ran out of business!
#108
03-27-2013, 12:07 AM
Seasoned HDF Member
bringing this post back because these guys suck!
ordered a couple small parts 11 days ago, and JUST NOW got an e-mail stating that my parts were shipped! of course the tracking number they gave me DOES NOT work!
keep up the negative feedback... hopefully these A$$ hats will be ran out of business!
ordered a couple small parts 11 days ago, and JUST NOW got an e-mail stating that my parts were shipped! of course the tracking number they gave me DOES NOT work!
keep up the negative feedback... hopefully these A$$ hats will be ran out of business!
This thread goes back SIX YEARS. Debrix probably sucked 6 years before that and they will suck 6 years from now.
As long as people keep ordering from them, they will stay in business. They don't give a **** about negative feedback. They're probably laughing all the way to the bank.
#109
03-27-2013, 07:23 AM
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Join Date: Sep 2009
Location: River City Western Canada
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Member id debrix ( 46198
) 
Not a registered userNo longer a registered user
Looks like they might have opened shop under a new user name..beware
#110
03-27-2013, 07:30 AM
Ultimate HDF Member
I've never dealt with Debrix Cycles before but I'll sure cross them off from future consideration.
I google a company for complaints before I consider any first purchase from them and always use a credit card or paypal. I've found that most online vendors go to great lengths to gain your confidence and keep you coming back.
And after reading some of the recent posts about paypal purchase protection issues, I'm gong to review their policies in detail before I use them next time. Haven't had to use it yet but I don't want to be blindsided if that day ever comes.
I google a company for complaints before I consider any first purchase from them and always use a credit card or paypal. I've found that most online vendors go to great lengths to gain your confidence and keep you coming back.
And after reading some of the recent posts about paypal purchase protection issues, I'm gong to review their policies in detail before I use them next time. Haven't had to use it yet but I don't want to be blindsided if that day ever comes.