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Learned something new

  #1  
Old 10-12-2013, 03:18 PM
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Default Learned something new

I order lot of accessories from MoCo and have them shipped to the dealer. Same price and I have the ease of doing it from home. I buy a lot from the dealer as well if they have it in stock. Well, I bought smoked lenses from MoCo and they must have been a bad batch because after a two hour ride today the plastic around every top screw was cracked. I am sure it was not cracked when I put them on. And not the bottom screws.
Went to the dealer to see what they could do and was told nothing because I did not buy them from them. I would have to contact MoCo to see about refund or exchange.
By the way the dealer agreed it must have been a bad batch of plastic because they had never seen the same place crack on all four lenses.

I guess my bad. I thought since the price was the same it would not make a difference. Kind of crummy but Lesson learned
 
  #2  
Old 10-12-2013, 05:12 PM
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Shipping to a dealer saves on shipping costs but the dealer is not responsible for the items, the MOCO is.

To help resolve your issue, call 1-800-258-2464 (8am - 6pm CST, M - F).

Good luck.
 
  #3  
Old 10-12-2013, 06:47 PM
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That stinks, hope you get it worked out.
 
  #4  
Old 10-12-2013, 07:23 PM
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Why not use a HD dealer that gives 20% discounts, free shipping on orders $99+ and no sales tax(if out of state) with a well established record of prompt shipping and excellent customer service?

www.kutterharleyonline.com
 
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