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Good Or Bad Shopping Experiences At HDF Post Your Shopping Experience Here

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  #1  
Old 05-20-2008, 10:25 PM
partychief partychief is offline
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Default lenale fan is a ripoff

[:-]dont buy it it isnt waterproof.mine burnt out in 1 week and the 30 day warranty was up.crook.
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  #2  
Old 09-09-2008, 06:56 AM
LeNale LeNale is offline
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Default LeNale Fan

Mr. Walsh,

The fan is designed to be water resistant but not 100% waterproof. We recommend to customers not to use it in the rain or while washing the bike. We have tested it in those conditions with good results, but we still recommend not doing so. Please contact us through e-bay messages and we will replace your fan at no cost. We have a one year free labor replacement policy and a 30 day 100% replacement policy. LeNale Engineering is a service disabled veteran owned small business and we take pride in our product. Many years have been put into the engineering of these fans. It is our goal not to have any unhappy customers.
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  #3  
Old 09-09-2008, 07:59 AM
Bossman1 Bossman1 is offline
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How about that an American co that stands behind it's product!! KUDOS and best wishes and THANK YOU FOR YOUR SERVICE WE ARE PROUD OF YOU..LOL
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  #4  
Old 12-09-2009, 04:30 AM
epickens epickens is offline
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I have had to replace (2) of these fans! They look, and work great, when they work. Mine has failed twice both time the unit blows the fuse.

Has anyone else had this probleum
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  #5  
Old 12-09-2009, 06:21 AM
Nightking Nightking is offline
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Quote:
Originally Posted by partychief View Post
[:-]dont buy it it isnt waterproof.mine burnt out in 1 week and the 30 day warranty was up.crook.
I'm trying to do the math on this one. Let's see, 30 day warranty, burnt up within a week of purchase, but the warranty was up.?
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  #6  
Old 01-26-2010, 01:35 PM
LeNale LeNale is offline
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We have not received a reply from individuals complaining about the product when we offered to make it right. What you will find is that we take care of our customers. We have yet to charge any customer for labor even though we have a one year labor, 30 day parts warrantee. We had one that was five years old come in last week that was in an accident and we only charged the replacement costs of the parts to rebuild.
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  #7  
Old 03-06-2010, 07:40 AM
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peppi peppi is offline
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You don't seem to back up what you say on another forum, you didn't even reply after making your first "claim" for customer satisfaction. The poster's fan caught fire.
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  #8  
Old 03-06-2010, 06:00 PM
jbass jbass is offline
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I am an active member of the HDTalking forum (378 posts) and I am very familiar with this topic.

My LeNale fan has functioned flawlessly for the past year, including a 4,250 mile round-trip to Sturgis. Several other members have had the same experience.

And some members have had problems, especially one member whose fan allegedly caught fire. At least some of those customers have received replacement fans. Some customers claim that they haven't received any customer service from the company.

I mention the above because one of the posters above referred to the HD Talking thread and to show there are two sides to the LeNale fan issue. Your mileage may vary.
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  #9  
Old 03-06-2010, 08:31 PM
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ranman469 ranman469 is offline
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Quote:
Originally Posted by LeNale View Post
Mr. Walsh,

The fan is designed to be water resistant but not 100% waterproof. We recommend to customers not to use it in the rain or while washing the bike. We have tested it in those conditions with good results, but we still recommend not doing so. Please contact us through e-bay messages and we will replace your fan at no cost. We have a one year free labor replacement policy and a 30 day 100% replacement policy. LeNale Engineering is a service disabled veteran owned small business and we take pride in our product. Many years have been put into the engineering of these fans. It is our goal not to have any unhappy customers.


what you make something to be mounted on a motorcycle that you say should not be used in rain? WTF maybe you should re design you product or state it in big letters and warnings saying this is only for people who dont use their motorcycles!!

years of engineering and its not waterproof. what bs.
man i`m glad i read that your fan is a poorly built product. I almost bought one.
you said it.
its not waterproof and it is made to be mounted in the open on a motorcycle. to me and others that is poorly made.

LOL
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Last edited by ranman469; 03-07-2010 at 07:18 AM..
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  #10  
Old 03-17-2010, 08:21 AM
epickens epickens is offline
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I spoke to the people at LeNale. I wanted to stop by their shop which is close to where I live, and let them look at my fan. Their response to me was that they sell the fans through shops and dealers and did not want to see me, or their defective fan.

The dealer did replace the fan only because it was installed by them.

Now I have a second bad fan.

The only thing this fan blows is fuses.
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Old 03-17-2010, 08:21 AM
 
 
 
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