Originally Posted by AlanStansbery

Another aspect is, the dealer 'flash' will have an effect on which 'bugs' are present, or are not, in addition to the downloads (e.g., 1.18.2) we do ourselves. I discovered this when I added 2 more speakers, and the dealer did a flash on the system so it was configured for 4 speakers vice 2. I had 1.18.2 both before, and after. But a slightly different set of bugs before, and after… Post-flash, some things were 'fixed' (e.g., the auto dimming feature works properly now--for the moment at least), and one at least (the AVC function) broke.

This also explained (for me) part of the the reason I was experiencing issues with the system with 1.18.2 loaded, that other guys swore they weren't seeing. It's because…they weren't. There's more issues with the Infotainment system firmware--and the set of bugs we're each experiencing--than just those directly related to the downloads we're all doing, it seems.

BTW, I've got the Boom! fairing-mounted amp along with fairing and lowers speakers. And for the record, the 'bug list' changed twice so far; when going from no-amp to the fairing-mounted amp…then again, when going from 2 speakers with the fairing-mounted amp, to four speakers. For the first change, I thought the bug-list change was due to the download I'd done. Now, I'm not so sure it wasn't the dealer flash. Plenty of room for variation if you consider interaction between the various combinations of user-download, and dealer-flash (and system hardware configuration).

It seems in addition to programming errors, there are substantial issues with quality assurance and/or managing the various firmware configurations, i.e., those related to 'user updates', and those related to 'dealer updates'. To paint with broad strokes, it's all 'process' related. (Or rather, there don't seem to be good software/firmware related processes in place). There are several 'buggy' firmware components, and depending upon how you mix and match them, you'll see a slightly different picture when it comes to symptoms. The 'symptoms' are related to an underlying 'disease', i.e., a lack of effective software/firmware development and management practices, supporting the system.

My fear is that HD won't ensure these issues are resolved, and two or three years from now, they'll have moved on to a different 'Infotainment' product and all of us will be stuck with the bugs we've got now. It's well over a year, and we're still discussing some of the same bugs we were talking about a year ago. Not because we like to bring up old news…but because these bugs haven't been effectively addressed. There's been at least two cycles of user-download since the system was released in the Rushmore bikes. Is HD updating their dealer firmware 'flash' components, too? All I see is a bike with a radio system that has never performed up to par with my expectations--which are that all its features perform as they are meant to do.

And yes...I'm venting. Apologies.

Alan

Originally Posted by codpilot

Well my issue is the opposite - I plug in the iPhone 5 i have and boom instant music play starting with the first song in the phone. Every. Freaking.Time. Not even continuing from where it left off. First. Song. Always.

It's to the point now that with the new iPhone I have not and will not plug it in. It's not worth it.

And I agree. Personally I think one more patch to see if they fix anything, and then it's time to take it up a notch. I just want it to work. Seriously, after a year of patches and breaking things even more this is silly.

Originally Posted by hawg20

You guys have have pointed out why I haven't done an update. I at least know how to deal with the original bugs. Don't want to learn a new set of issues. I have noticed lately that it takes 2 trys to get the phone synced.

Originally Posted by AlanStansbery

The 'symptoms' are related to an underlying 'disease', i.e., a lack of effective software/firmware development and management practices, supporting the system.
Alan

Originally Posted by ultraclassic53

The only problem that I experienced is that if I jump on the bike and try to start it before the system comes all the way on the screen will go black and nothing works. If I let it completely come on I never have any problems. The only thing I really use is XM and an Ipod.