any dealings with Direct Harley Parts?
#1
04-01-2008, 06:48 PM
Join Date: Sep 2005
Location: north central Indiana
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#2
09-09-2011, 02:18 AM
Sponsor
Hello All!
Hello All!
First off, I would like to introduce myself.
My name is Dan and I am new here to Direct Harley Parts.
Direct Harley Parts just changed ownership as of Sept 6th, 2011.
We are an entire new team here to assist you and to bring you the
best parts at a great price! No clubs, no memberships,
no waiting, no gimmicks.
Direct Harley Parts had to reorganize and get a real plan in place.
As some of you may know, Direct Harley Parts had some logistical errors
when notifying customers of back orders, out of stock products, etc.
While over 98% of our customers were satisfied, and had their parts on time, the operation
led to disaster for for the rest.
At Direct Harley Parts we strive for 100% Customer Satisfaction.
Anything less is unacceptable.
A few things that our new team is striving to change:
-You will be notified if a part is not in stock, discontinued, back ordered within 24 hours
-All International/APO/HI & AK customers will be notified of any additional shipping charges with in 24 hours
-Solid communication between the customer and our team including a new Live Chat feature to reach myself as well as others
almost all hours of the day.
A few perks we have added to show our appreciation to our customers:
-New lower minimum for Free Shipping @ $149
-New lower price for all orders below the minimum @ $7.95
-New Live Chat
-New warehouse with an additional 20,000 parts in stock for a total of over 50,000 in stock parts
-Most Parts now ship same day
-Coming Soon: Free gifts with every order
-Coming Soon: 10,000 + added parts to the website for 24/7 ordering
-Coming Soon: CycleWheelPros - Wheel motorcycle expert team to give you all the info you need when purchasing
new wheels, tires, rotors, pulleys, and more. Offering almost every wheel and tire manufacturer in the Nation!
These are just a few of the thing we are changing here at Direct Harley Parts.
We are excited to get this thing started and know that with our team of customer service experts, and our prices,
that we can bring you the best in the industry!
I will be here on the forums from now on to answer any questions/concerns anyone may have.
Feel free to chat with me via our Live Chat from our site or send me a message/PM here on the forums.
Thank you for your time.
-Dan
First off, I would like to introduce myself.
My name is Dan and I am new here to Direct Harley Parts.
Direct Harley Parts just changed ownership as of Sept 6th, 2011.
We are an entire new team here to assist you and to bring you the
best parts at a great price! No clubs, no memberships,
no waiting, no gimmicks.
Direct Harley Parts had to reorganize and get a real plan in place.
As some of you may know, Direct Harley Parts had some logistical errors
when notifying customers of back orders, out of stock products, etc.
While over 98% of our customers were satisfied, and had their parts on time, the operation
led to disaster for for the rest.
At Direct Harley Parts we strive for 100% Customer Satisfaction.
Anything less is unacceptable.
A few things that our new team is striving to change:
-You will be notified if a part is not in stock, discontinued, back ordered within 24 hours
-All International/APO/HI & AK customers will be notified of any additional shipping charges with in 24 hours
-Solid communication between the customer and our team including a new Live Chat feature to reach myself as well as others
almost all hours of the day.
A few perks we have added to show our appreciation to our customers:
-New lower minimum for Free Shipping @ $149
-New lower price for all orders below the minimum @ $7.95
-New Live Chat
-New warehouse with an additional 20,000 parts in stock for a total of over 50,000 in stock parts
-Most Parts now ship same day
-Coming Soon: Free gifts with every order
-Coming Soon: 10,000 + added parts to the website for 24/7 ordering
-Coming Soon: CycleWheelPros - Wheel motorcycle expert team to give you all the info you need when purchasing
new wheels, tires, rotors, pulleys, and more. Offering almost every wheel and tire manufacturer in the Nation!
These are just a few of the thing we are changing here at Direct Harley Parts.
We are excited to get this thing started and know that with our team of customer service experts, and our prices,
that we can bring you the best in the industry!
I will be here on the forums from now on to answer any questions/concerns anyone may have.
Feel free to chat with me via our Live Chat from our site or send me a message/PM here on the forums.
Thank you for your time.
-Dan
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