Viking Bags
#11
08-26-2014, 08:18 PM
Posting on here with the hope I can actually get some customer service/support
RMA# is 00026333
I am getting really frustrated with this. The bags that was initially sent to me did not fit so I sent them back to exchange them. I paid shipping on the initial set of bags, which even though the website said would fit did not fit. I requested to have another set sent to me and last night called to arrange that and shipping was not mentioned. Then today I got an email stating that Viking bags wants me to pay shipping again for a mistake that was made by their company.
other issues:
- Box had been opened before I got it and it did not include all the hardware
- Your company wanted me to pay to ship them back.
- I was discussing this issue on chat and your worker disconnected on me.
- The customer service reps have been rude and not helpful.
All I want is a set of bags that will fit and to not have to pay for shipping twice (almost 80 dollars) or I want my money fully refunded to include shipping.
RMA# is 00026333
I am getting really frustrated with this. The bags that was initially sent to me did not fit so I sent them back to exchange them. I paid shipping on the initial set of bags, which even though the website said would fit did not fit. I requested to have another set sent to me and last night called to arrange that and shipping was not mentioned. Then today I got an email stating that Viking bags wants me to pay shipping again for a mistake that was made by their company.
other issues:
- Box had been opened before I got it and it did not include all the hardware
- Your company wanted me to pay to ship them back.
- I was discussing this issue on chat and your worker disconnected on me.
- The customer service reps have been rude and not helpful.
All I want is a set of bags that will fit and to not have to pay for shipping twice (almost 80 dollars) or I want my money fully refunded to include shipping.
#14
09-08-2014, 10:19 PM
Road Captain
I am looking at getting these bags Harley Sportster 883 Low Charger Slanted Motorcycle Saddlebags for my bike, but i live in Hawaii and shipping is around 80 dollars. Overall that is cheaper than any other sets I can find. Are they worth the price. I have a 2014 Superlow.
Thanks
Thanks
Bobby took care of problems like this, I guess that Viking bags just doesn't care about their customers any more.
I used to reccomend Viking bags but it is for this reason that I can not reccomend Viking or any other company that flatly refuses to stand behind their product. My Sportster is stored under cover, the bags are 18 months old and have not been abused. I will never purchase from Viking again and caution any who do to not expect any customer service if you have a problem with their product.
THEY OFFER NO GUARANTEE AND THEY WILL NOT REPAIR ANY DEFECTIVE BAGS
Ride Safe - Ride Smart
"He who Lives In Joy Does His Creator's Will".
The Baal Shem Tov, Founder of Chasidic Judaism... ca. 1750's
#15
09-09-2014, 06:38 PM
Advanced
it looks to me like not only id the Vikings product junk.......the entire company and the people that work for them are total ripoff artists and con men......I plan on helping spread the word all over the forums about these shysters and their crap products.....ty for Passing on this knowledge shipmate.
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