Anyone having a problem when pressing the Voice Activation Button, the teleprompter displays for 3 seconds then disappears?

I have a 6.5 infotainment on a 2014 Ultra with the latest software installed.
No its not the headset or mic because I've tried others. Does the same with nothing plugged in. Everything else works thru my headset and mic fine (CB, Bluetooth, etc...)
I've reset and re-installed software, same issue.

 

From the 2016 Infotainment Manual:

No valid input: If the system does not recognize a voice
command, a response to a prompt, or if an extended period of
time elapses before a command is spoken, the session automatically
cancels.


While the time period before time-out isn't specifically stated, from my experience, 3 seconds seems normal.

 

3 seconds is NOT normal. I can't even select an item on the menu before it disappears.

 

So what IS normal?