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Touring Models Road King, Road King Custom, Road King Classic, Road Glide, Street Glide, Electra Glide, Electra Glide Classic, and Electra Glide Ultra Classic bikes.
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Old 01-29-2008, 06:14 PM
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jag1886 jag1886 is offline
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Default Does Harley have a flat rate manuel??

I'm just curious if Harley has a flat rate manuel like the auto industry has for doing repairs.
It seems likethere is a lot of variation from one dealer to another as to what a job costs to do.
I've been to more than one shop that acts like they are pulling the quote out of there ***!!
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Old 01-29-2008, 06:16 PM
eglidetrike1 eglidetrike1 is offline
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Default RE: Does Harley have a flat rate Manuel??

They must if the mechanics work for flat rate and warranty work also.
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Old 01-29-2008, 06:17 PM
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Default RE: Does Harley have a flat rate manuel??

Yes and no. They have a time code manual that says how much time something "should" take, but then the hourly labor rates differ from shop to shop. Also the manual that states how long things take doesn't always take into account any modifications that might add time to something, etc. like if it takes more time to remove a specialty air cleaner as opposed to the stock or SE or something like that.
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Old 01-29-2008, 10:04 PM
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Default RE: Does Harley have a flat rate manuel??

Dawg is correct and some of the more inexperienced techs may not be on flat rate and you may be paying actual time which may be longer than required. You must understand that dealers are independent buisness people and HD (MOCO) cannot dictate how they run their show. That is why for example that bike prices vary and set-up fees and doc fees vary. Freight though it may vary should never vary.
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Old 01-30-2008, 07:45 AM
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Default RE: Does Harley have a flat rate manuel??

Mack is correct, there are books that state how long something is supposed to take but dealers have different labor rates. Also if you have added things to the bike that make it more difficult to do the repair you may get charged for that too.
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Old 01-30-2008, 08:53 AM
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Default RE: Does Harley have a flat rate manuel??

Things you should take into consideration when you get a labor quote is what I call "overlapping labor" example: when you're having a set of wheels and tires installed,be sure they're only charging you for installing the wheels as mounting and balancing the tires would be included in that price in the flat rate manual.
When you get a quote on having a job done,get a copy of the quote so you know haw many hours they're charging you and call around....shop and compair.
We go by the flat rate manual religiously,if the tech can't do the job in the amount of time the manual gives, it his fault not yours. our techs get paid by the flat rare manual.
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Old 01-30-2008, 08:55 AM
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Default RE: Does Harley have a flat rate manuel??

sorry about the poor spelling....
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Old 01-30-2008, 09:35 AM
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Default RE: Does Harley have a flat rate manuel??

New Manuals for each year listing all the bikes
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Old 01-30-2008, 10:18 AM
Retired_Ted Retired_Ted is offline
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Default RE: Does Harley have a flat rate manuel??

The time codes are only used to do warranty work - the times are usually overly optimistic and the techs hate warranty work since the warranty work usually takes longer than what they get paid for. Of course, that gets "made up" when someone comes in for a major service. It gets quoted at, say 3.23 hours, and, a good tech can get it done in less than 2. Any work that's not warranty work or flat rate such as regular service is done by the hour, usually in quarter hour increments. I see people complaining about this structure all the time (stealers) when they'll gladly take their Fords, Chevys, Hondas and Toyotas to those dealers who do exactly the same thing. I dare say that there are just as many good vs bad car dealerships out there as HD shops - if you have any mechanical ability at all, do your own work. There's a big difference when you're not looking at the clock and trying to make next month's mortgage payment by relying on how fast you can knock out a service job.
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Old 01-30-2008, 10:39 AM
twincam47 twincam47 is offline
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Default RE: Does Harley have a flat rate manuel??

Quote:
ORIGINAL: Retired_Ted

The time codes are only used to do warranty work - the times are usually overly optimistic and the techs hate warranty work since the warranty work usually takes longer than what they get paid for. Of course, that gets "made up" when someone comes in for a major service. It gets quoted at, say 3.23 hours, and, a good tech can get it done in less than 2. Any work that's not warranty work or flat rate such as regular service is done by the hour, usually in quarter hour increments. I see people complaining about this structure all the time (stealers) when they'll gladly take their Fords, Chevys, Hondas and Toyotas to those dealers who do exactly the same thing. I dare say that there are just as many good vs bad car dealerships out there as HD shops - if you have any mechanical ability at all, do your own work. There's a big difference when you're not looking at the clock and trying to make next month's mortgage payment by relying on how fast you can knock out a service job.
That is not entirely correct.....there are several things including scheduled services listed in the job time manuals and they don't include a labor code for warranty purposes. And yes the other services listed have labor codes for warranty claims. This is what the MOCO will pay in labor to the dealer for the listed repair if the item is under warranty.The manual is also used as a guide for quoting labor for a repair that is not warranty. Dealers do/should have the ability to add or subtract from this "time" for the consumer asthe dealer'sexperience with a repair or replacement procedure dictates.
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Old 01-30-2008, 10:39 AM
 
 
 
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