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Touring Models Road King, Road King Custom, Road King Classic, Road Glide, Street Glide, Electra Glide, Electra Glide Classic, and Electra Glide Ultra Classic bikes.
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  #1  
Old 05-03-2012, 05:54 AM
christophgage christophgage is offline
Road Master
Join Date: Apr 2007
Location: Virginia Beach, VA
Posts: 1,173
Red face Freedom Wings Customer Service

I recently encountered excellent customer service from Freedom Wings. One day I found one of the wind deflector mounting brackets were broken. I contacted their customer support to inquire about purchasing replacement parts. He asked me for my address and 4 business days later I had a new bracket and replacement screws, nuts and washers that are apparently improved from the previous versions! I have had these installed for about 6 years now and they were well out of warranty.

Just wanted to pass along a great customer service experience.
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Old 05-03-2012, 08:08 AM
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RPS1981 RPS1981 is offline
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Join Date: Nov 2010
Location: Springfield, MO
Posts: 890
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Haven't had any reason to use their customer service department yet, but I sure do love my Freedom Wings. Much nicer than the ugly pre-09 H-D version.
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2006 FLHXI Street Glide
If my wife asks, I did NOT install any of the following:
SE 95" big bore; SE-203 cams; Jackpot 4" Dyno Tuned Slash Up Mufflers; SE Air Cleaner; Power Commander V; 18" 2012 Front Wheel; Electra Glide 13" Shocks; Detachable King Tour-Pak; Mid-frame Air Deflectors; Saddlebag Guards; Highway Pegs; Comfort Stitch Seat; Passing Lamps; Fairing Lowers; Freedom Wings; and lots of Chrome and Skulls.
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Old 05-03-2012, 08:12 AM
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PDDGM PDDGM is offline
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Join Date: May 2007
Location: Open Road, USA
Posts: 1,017
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I called about replacing the wings on mine, since I had installed some access passes to them and the adhesive had damaged them. Talked to the owner and he came up with a set for me for 20.00. Great service and real friendly folks there.


Joe
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Old 05-03-2012, 08:12 AM
 
 
 
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