I recently encountered excellent customer service from Freedom Wings. One day I found one of the wind deflector mounting brackets were broken. I contacted their customer support to inquire about purchasing replacement parts. He asked me for my address and 4 business days later I had a new bracket and replacement screws, nuts and washers that are apparently improved from the previous versions! I have had these installed for about 6 years now and they were well out of warranty.
Just wanted to pass along a great customer service experience.
'05 Standard-Sold-80,000 miles
'13 FLHTK 110th Anniversary 764/3750
Haven't had any reason to use their customer service department yet, but I sure do love my Freedom Wings. Much nicer than the ugly pre-09 H-D version.
2006 FLHXI Street Glide
If my wife asks, I did NOT install any of the following:
SE 95" big bore; SE-203 cams; Jackpot 4" Dyno Tuned Slash Up Mufflers; SE Air Cleaner; Power Commander V; 18" 2012 Front Wheel; Electra Glide 13" Shocks; Detachable King Tour-Pak; Mid-frame Air Deflectors; Saddlebag Guards; Highway Pegs; Comfort Stitch Seat; Passing Lamps; Fairing Lowers; Freedom Wings; and lots of Chrome and Skulls.
I called about replacing the wings on mine, since I had installed some access passes to them and the adhesive had damaged them. Talked to the owner and he came up with a set for me for 20.00. Great service and real friendly folks there.
People will forget what you said, People will forget what you did.
"But people will never forget how you made them feel"