I have only had the pleasure of doing business with them over the phone and on-line. I can say however, that each and every person at Klock Werks I have ever dealt with was polite, very cool and cared about the products. They replaced a windshield for me at no cost and no questions asked when I called to order another a month after I had ordered the initial one. They asked me if there was a problem with the one I had just ordered? Thought it was pretty cool that they even remembered me and had a record of my recent purchase on hand. I told them it was not a defect and that a truck kicked up a pretty big stone and that marred the shield pretty good. It wasn't cracked or anything, just marred where the stone hit. I was asked if I minded holding for a minute and I heard the guy talking to Brian. He said send him a new one no charge. They didn't even want the original back. Two days later received a new shield.....Great folks! If I were ever to have a bike professionally customized, they are the ones that would do it! I currently use their shields and floor board under covers. A friend has their front fender and mufflers. All great products.
Last edited by Rickr01; 09-24-2013 at 01:37 PM..