Tri-Glide Issues
#11
05-19-2009, 08:22 PM
I spoke with Ola at HD customer service yesterday and she logged my complaints and gave me a confirmation #. When HD logs a complaint, it is specifically tagged to your vin # so that when a dealer calls a tech service person at HD HQ, they have access to any complaints you have made directly to HD and vice versa. For instance, when HD pulled up my vin, they told me that my dealer had last called a tech rep at HD in January of '09 to discuss my trunk leak. They keep a record of every contact about your specific bike no matter who calls in to what department. Ola told me that they really need the dealers to call HD tech service when they service the trikes so they can keep a tally of all of the problems they're having. I passed this info along to the dealer and asked them to call HD tech service with every issue they have and to reference my vin#. This way there is a record of all of my (and other people's) issues.
I also told Ola that I have discussed my problems with all of you wonderful, supportive people on this forum and told her that none of my problems are specific to my trike. I told her they may want to have someone take a look at this forum - no response from her on that! She left it with me that I really need to have my dealer service department contact them with more specific information, so that's what I have done.
I also told Ola that I have discussed my problems with all of you wonderful, supportive people on this forum and told her that none of my problems are specific to my trike. I told her they may want to have someone take a look at this forum - no response from her on that! She left it with me that I really need to have my dealer service department contact them with more specific information, so that's what I have done.
Shouldn’t Harley send a notice to its dealer network seeking their cooperation (that is a rhetorical question).
Based upon what was reported here, I suspect that Harley is not even aware of my trunk leak problem because, as I stated in a previous post; the dealer didn’t even attempt to repair mine because attempts on two (2) other Tri-Glides failed and he was told that a new bulletin is in the works.
Thanks Tririder for the valuable information!
#12
05-20-2009, 09:36 AM
#13
05-20-2009, 10:51 AM
#14
05-20-2009, 07:46 PM
I'm going to take a marker and put a mark somewhere on the trunk seal, just so the mechanic doesn't glue my old seal back on.
#15
05-25-2009, 06:18 AM
#16
05-25-2009, 08:13 AM
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My hubby fixed the leak on my trike by putting a rubber gasket on the door and then shaved a 1/4 inch gasket with his power buffer so that it was thicker in the middle and tapered on the ends. ( top of trunk opening only with this) He put thin gasket along the sides and bottom. Then he sealed it with liquid rubber. OK, so no leak at all. Problem? Yup, now the truck falls open when we hit a bump, even though it is shut tight when we leave. So that is the next project, the latch.
#18
05-25-2009, 10:59 AM
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#20
05-25-2009, 03:09 PM