Dealer Said Warranty Void

jandlcars · #1 03-30-2007, 07:24 AM

06 Dyna Wide Glde 7000 mi
Inner Primary Berring Went Out said that trans oil may have caused it if they knew amsoil was in it Boom No warranty
while i was there i was told to get the Amsoil out of motor it Will void me warranty have to use only Syn 3 said motor will fail befor 20000 mi showed me a bagger that had it in and it made valves get stuck in guides
will also make rockers flat spot plus other things

glide · #2 03-30-2007, 07:56 AM

No way,he's feeding you a line,tell him to put it in writing for your lawyer. Ifthe oilmeets or exceeds the syn 3 specs , they haven't a leg to stand on. Find a dealer that knows what they are talking about and get away from that stealer.

If they tell you that you have to use the syn 3 crap, they have to furnish it for free for you to use.

xxxflhrci · #3 03-30-2007, 08:16 AM

The reason your bearing failed has nothing to do with the kind of oil you used. You bearing failed because the MoCo didn't do their homework on that bearing.....First, they stick it in and tell owners in writing that it must be replaced every 15k miles and they will cover the cost. Then, they turn around and send owners a letter telling them that the bearing doesn't need replaced at certain intervals and they won't be doing it....Basically, the MoCo did let their customers do the R&D legwork on a new part for them.

nine11c2 · #4 03-30-2007, 08:26 AM

Yeah - just like in a car, as long as you're using reputable fluids and following intervals (which most of us tend to not even go as long as) you are fine. They can't specify who does your oil change and what oil is used as long as it meets specs (using Mobil1 myself)...

EZ2Rider · #5 03-30-2007, 09:25 AM

Read and educate yourself. Copy and educate your Stealer.

http://www.dynosources.com/dept.asp?d_id=203&l1=203

bear95252 · #6 03-30-2007, 11:14 AM

If a car dealership, service center or other business states that using AMSOIL will void your new vehicle warranty, ask for that statement in writing and send it to AMSOIL Technical Services (AMSOIl Inc., AMSOIL Bldg, Superior, WI 54880). If the business won't provide the statement in writing send AMSOIL Technical Services a letter identifying who made the statement, the name and location of the business and what the specific statement was. AMSOIL will then send a letter to the business informing them that their position is inaccurate, and, in fact violates existing law. Your name will be held in confidence. A sample of this letter is included below.

Special Letter From AMSOIL To Your Car, Truck, Motorcycle, Boat, Snowmobile, Small Engine, etc.. Dealership:

Dear, Mr. Service Manager (actual name you supply will be put here),

It has come to our attention that you (or employee's name) have been informing our mutual customers that the use of AMSOIL Synthetic Motor Oils voids your manufacturers' warranty. This claim is not true. Please review the following facts about warranties and AMSOIL Synthetic Motor Oils.

Original Equipment Manufacturers (OEMs) recommend consumers use lubricants of the proper viscosity grade and service classification. Any oil, whether it's petroleum oil or synthetic, may be used without affecting overall warranty coverage. OEMs pay or deny warranty claims based on findings of failure analysis. To affect the vehicle warranty, the lubricant must be directly responsible for the failure. If the oil did not cause the problem the warranty cannot be voided, regardless of the brand of oil used, or the length of time or number of miles the oil was used. To flatly inform customers that the use of AMSOIL Synthetic Motor Oil voids their warranty is not true, is not supported by any OEM and damages AMSOIL INC.

Synthetic motor oil was introduced to the automotive public in 1972 by AMSOIL INC., with its introduction of the world's first API (American Petroleum Institute) rated synthetic motor oil. Since then, every major engine oil manufacturer has followed AMSOIL's lead and has introduced synthetic oils of their own. AMSOIL Synthetic Motor Oils exceed the most demanding worldwide performance standards. They are specially formulated for long service and provide superior performance and protection to that provided by conventional oils, and can be installed and used with complete confidence. AMSOIL INC. offers our customers warranty coverage and provides the proper insurance to cover an oil related failure, should one ever occur.

We appreciate your attention to this matter and anticipate there will be no further intimidation of our customers by your insuring no one implies or states that the use of AMSOIL products will "void" their warranty coverage. Thank You.

AMSOIL INC., Customer Service Division

cc: Legal Department

If you would like a copy of this letter mailed to your dealership service manager please e-mail us at skylane19641@mac.com the name of the service manager, the complete mailing address of the dealership and the statement they made to you and we'll take it from there. Your name will be held in confidence.

jandlcars · #7 04-01-2007, 11:32 PM

Sent PM to you with Detailes
Jim

thrillseeker · #8 04-02-2007, 10:24 PM

man, this crap really pisses me off.

keep us up to date on the outcome

bear95252 · #9 04-02-2007, 10:27 PM

I sent a letter to AMSOIL Tech Services with all the detailos and followed up with a phone call. Will keep everyone posted.

bear95252 · #10 04-02-2007, 10:35 PM

What I find very interesting is, unlike AMSOIL or Mobile. Harley does not make their oil. It is made by the lowest bidder and put in Harley Bottles and sold for twice what it is worth. Some Dealers will blame everything up to and including a headache on anything you use that isn't HD. My Harley Dealer recommends, sells and services bikes with AMSOIL. The Dealers Master Tech went back to Harley for a school on the 07's and he told them he was recommending and using AMSOIL and they had no problems with it. We will see what happens as I will follow up with this all the way.