RE: GOOD Dealers and Experiences
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RE: GOOD Dealers and Experiences - 4/16/2006 6:15:44 PM
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sgtrod91
Posts: 340
Joined: 11/29/2005
Status: offline
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Another vote for Ray Price. I was sent there by ABNELECTRAGLIDE and the sales manager was great. He gave me a great price . Everytime I stop by everyone is really friendly.This is my first HD and I dont know what free stuff you guys got but I think I got alot. Tshirt, 1 year HOG membership, battery tender, a glass plaque with a picture of my bike, HD owner ring. Like ABNELECTRAGLIDE said I wont go to Cape Fear either.
quote:
ORIGINAL: ABNELECTRAGLIDE
RAY PRICE HARLEY in Raleigh , NC
These people are the HEAT!! As soon as you walk in the door they scoop ya up and take care of ya. I have purchased two bikes through them. Sales Staff is top notch, service dept is incredible, the gorgeous ladies at the motorclothes area are always nice to see . Overall Customer service is (5 STAR's)
Being Stationed at Ft Bragg in Fayetteville, im sure your asking why 50 miles north instead of CAPE FEAR in Fayetteville? The answer is NO RESPECT FOR THE CUSTOMER at Cape Fear.
I will ride 50 miles to Ray Price to buy S100! I have sent numerous friends up there and they all say the same thing.
Being in the military can be hectic and these guys know how we operate and adjust anything and everything they can to get us squared away. Even if i move across the country( WHICH I WONT) i would still drive the distance to give my money to them!
GREAT JOB RAY PRICE!! Thanks for all of the support to us while we have been deployed , we will be back soon to give you some more of our MONEY!!
WEBSITE: http://www.rayprice.com/
_____________________________
06 NIGHT TRAIN
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RE: GOOD Dealers and Experiences - 4/16/2006 10:38:42 PM
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rj164
Posts: 1223
Joined: 4/16/2006
From: So Calif
Status: offline
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I when to Yuma,Az from Ca in Feb, one of the people who works at Pomona Valley loan me his windowshield, boy it make a differents on long rides, there are some nice people who works at the dealers
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Fletchers of Clearwater Florida - 4/19/2006 7:53:22 AM
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Mini
Posts: 20
Joined: 4/19/2006
Status: offline
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Fletchers of Clearwater Florida: Nice bunch of people, unfortunately... they didn't have the Motorcycle I wanted... Sales Manager is a very friendly guy and I love the fact they post the "Out the Door" prices on their bikes. A big thumbs up for Fletchers...
< Message edited by Mini -- 4/19/2006 1:53:39 PM >
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RE: GOOD Dealers and Experiences - 4/19/2006 10:59:04 PM
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Slo~n~Eze
Posts: 23
Joined: 4/11/2006
Status: offline
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I bought my 05flstsci at Southern Tier HD in Binghamton, NY. Nice, friendly people to deal with. I"ll give them 4 1/2.
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RE: GOOD Dealers and Experiences - 4/20/2006 2:20:10 PM
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Rhubarb
Posts: 5234
Joined: 11/18/2005
From: Concord, CA
Status: offline
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Update on my good dealer experience:
McGuires HD in Walnut Creek.
1. Sun came out finally on Monday. I left work in San Francisco and found my shift linkage stuck. I was able to figure it out enough to get back home. Stopped at the dealer at about 5:30pm figuring I would need to leave it there. They took it in immediately and had 3 guys working on it. 30 minutes later and a bunch of cleaning/honing/lubing etc... I was back on the road, NO CHARGE!!!! Tipped the techs anyhow.
2. Sun still out, and trying to prevent me from riding... The zipper broke off my 5 month old FXRG jacket. Went to the dealer again. They are sending it to a local seamstress who will replace the crappy plastic zipper for a metal one at no charge. I know it's under warranty but HD warranty will replace with the same crappy zipper. So I don't have a jacket for 2 weeks. After explaining this to the MotorClothes manager and my need to buy a summer jacket anyhow, he gave me 20% off. Now that doesn't sound too special, but I couldn't even get better than 10% when I purchased my bike.
Anyhow, I can't recommend them enough for customer service. Prices are usually better online of course.
They even know my name when i go there, and always make sure to say hi.
_____________________________
''06 Softail Deluxe Blue/White
Got a ride to plan? Looking for a ride to join? http://www.theridecentral.com
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RE: GOOD Dealers and Experiences - 4/21/2006 4:31:49 PM
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gver1031
Posts: 118
Joined: 4/20/2006
Status: offline
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Ray C's Harley in Lapeer Michigan has an excellent staff and are very friendly you could take your bike to others but then you would probably not see it for a week or more the service department is excellent and wont keep you waiting to get back on your bike
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RE: GOOD Dealers and Experiences - 4/22/2006 3:53:25 PM
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rj164
Posts: 1223
Joined: 4/16/2006
From: So Calif
Status: offline
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Just got back from Laidlaw's H D, they put on a high flow air filter, and some warranty work, talking to the young lady named Candis in motor accessories, hey I can't say how great she was, when out of the way to help, she great person
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RE: GOOD Dealers and Experiences - 4/22/2006 11:41:53 PM
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Segerfan
Posts: 63
Joined: 4/4/2006
From: Flora,IL
Status: offline
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I can't say enough good things about Bud's H-D in Evansville,In. I have purchased my last 2 RKs there and have always been treated like a king from everyone on their staff. Their service dept is top notch also and very clean. All departments from clothing to parts is excellent. They do the little things that keep me going back even though they are by no means the closest dealer to me where I live.
_____________________________
'06 Vivid Black FLHRCI Stage 1 VH Fuelpak
'03 Gunmeal Blue 100th Anniv. FLHRI Stage 1 SE ex.
''ROLL ME AWAY''
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RE: GOOD Dealers and Experiences - 4/24/2006 12:03:34 PM
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customrk05
Posts: 38
Joined: 3/20/2006
Status: offline
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Stone Mountain Harley-Davidson in Lilburn, Georgia, and their other location, Granite Mountain H-D in Conyers, GA
The people at both stores always treat you as a customer and as a friend. Always willing to answer my stupid questions, and explain how to do things. I have had a number of service related issues, and they have taken care of them no questions asked.
I wrecked my bike back in Oct 05. Afterwards when I went into the stores, (both locations), a number of the employees came up to me asking if I was OK. The service guys fixed the bike like new, and kept me updated during the 3 months it took to get all the parts from Harley. They had to make a couple of adjustments afterward, but took me right in, didn't question me about it or give me the run around, and they didn’t make me wait until they could get around to it. They just fixed it!
The other day I asked a question of someone, he didn’t know the answer, so he asked a mechanic who just happened to be there. He wasn’t sure of the exact number, but offered to go look it up for me. I didn’t need it right then so I wasn’t going to put him out on a busy Saturday, nevertheless he offered two more times to go look it up. That’s service!
A while back I had a problem with my bike, it was really running bad, jerking and trying to stall. I was afraid to ride it to the store because of safety reasons, plus I didn’t want to make the problem worst. So I called the service manager, he had someone pick the bike up at my home and they fixed it the next day! They also offered to fix the front wheel break squeal without me asking. I’ve been in the store a couple of times since, and at least 4 guys have asked me how the bike is running now. I told them great!
The guys (and gals), in parts, are also willing to help you out, give advise, answer questions, and suggest products other than H-D, if they think it is a better solution. They will spend as much time as needed to help you make the best choice for your bike. Because of that I have ordered things though them that I could order direct or from a web dealer.
The ladies in clothing department are the best. I’m a big guy, and I am hard to fit. They have helped me look for my size, offered to get things from other stores, etc. I was going to order a jacket; the sale clerk suggested another jacket because it had a better fit for me. This jacket was a little less than the one I was originally thinking about.
And let’s not forget the sales reps; even after the sale they have remained friendly and helpful. They always say hello by name when I walk in, and not just the guy who sold me the bike. If they aren’t with a customer, and have some time they will stop and chew the fat a while. I know the sales guys always seem to get a bad rep after the sale, but not these guys.
With all the lousy businesses and the piss poor customer service we seem to run into these days, I just wanted to tell people about a company I think is doing a first-rate job, both Stone Mountain and Granite Mountain H-D are doing it right.
_____________________________
Pete
Road King Custom 2005 sold
Street Glide 2007
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RE: GOOD Dealers and Experiences - 4/24/2006 8:33:55 PM
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RDKingRider
Posts: 7032
Joined: 2/10/2006
Status: offline
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quote:
ORIGINAL: Mo
Mid America Harley-Davidson, Columbia Mo.
I never have been to keen on dealers but I cannot say enough good things about these people.
Sales staff....... 5 stars
Service dept.... 5 stars
Selection..........5 stars
Warranty work..5 stars
One year after the sale and I'll still stop in just to have a cup of coffee and visit. I highly recommend this dealer to anyone and everyone.
Now if my cage dealer was only as good life would be perfect.
Mid America Harley-Davidson, Columbia Mo.
Excellent sales & service! Very well seasoned knowledgeable staff and they awlays seem to have a smile. I have bought 2 bikes from them and will keep going back.
< Message edited by harleyfanreed -- 4/24/2006 10:04:04 PM >
_____________________________
Member:Patriot Guard Riders
Mine 2006 Glazier Pearl White RoadKing
Hers 2008 Heritage Classic
American By Birth
Biker By Choice
Patriot
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RE: GOOD Dealers and Experiences - 4/25/2006 1:52:45 AM
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madmech
Posts: 124
Joined: 6/15/2005
From: Santa Margarita,Ca.
Status: offline
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Gary Bang H-D.Atascadero,Ca.Family owned and run. 11 on a scale of 10. Same Gary Bang from Gary Bang parts and accessorys of the 70s and 80s.
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RE: GOOD Dealers and Experiences - 4/25/2006 8:28:45 AM
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DCRANER
Posts: 347
Joined: 5/13/2005
Status: offline
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Long Branch HD in Long Branch, N.J..
When I bought my 05 WG and wanted the 16 Gauge Double Barrel exhaust they told me I can get a similar effect with cheaper slipons.
I ordered a winter special SE 103 kit in Feb., it just came in now (heads backordered) + some other goodies to go with it. Dealer calls me and says that HD just changed the rules saying HD won't warrantee as well as before, engine problem may not be covered like before, so if I want to cancel the order that is o/k, they will put everything in stock. I said it's o/k, I still want to do it there. He tells me to "sleep on it over the weekend, it's an expensive project you know".
Can't beat that for a Harley dealer I think.
_____________________________
07 FLHRS, Deep Cobalt Blue Pearl, V&H FuelPak, K&N Kit, Cobra Slip-Ons, Stage1 Download, Wild1 515, Turn Signal relocate, Braided cables, Metzlers, Floating rotors, IDS kit.
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RE: GOOD Dealers and Experiences - 4/26/2006 4:32:46 PM
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eddybo69
Posts: 1080
Joined: 4/16/2006
From: MS
Status: offline
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Harley davidson of Baton Rouge and its sister location Hammond Harley Davidson are the best I know. From helping me out when I was stranded (Baton Rouge) to spending the extra time and effort to make sure the parts actually fit your needs they are tops(hammond).
I was really surprised this morning when Harley of Baton Rouge called me this morning to make sure that I was satisfied with the service they gave me this weekend. I had had a communication problem with Hammond Harley, probably as much fault mine as thiers. (hey it happens) I had requested a tour pack relocator be installed on my Ultra last monday, and informed them that they had the part in stock in Baton Rouge. They told me they would get it sent over and installed. When I went to pick up my bike it wasnt installed, and I was told the part didnt come in and Baton Rouge must have sold out.
I was fine with that because Tim, Richard, Kristen and all the staff there have always been very professional and attentive. My wife and I went on our merry way heading to Lafayette. We stopped to visit Baton Rouge Harley because it was thier annual bike thing. While I was there trying to convince my wife that a Road King would be better for her than a Fat boy (how many fatboys does one family need) I saw the part that I had been told was not in stock.
I was a little upset and was overheard by the salesman while telling my wife about the situation. The salesman asked me if I had an hour, I told him yes. Within 45 minutes they had my tour pack relocator installed and threw in a free siren. I later got to thinking about it and got worried that I had gotten someone in trouble at Hammond Harley so I stopped by yesterday. As soon as I walked in they told me that my tour pack relocator kit was in and they could change it immedietly. I found out that they had a small communication problem b/n service and parts. Parts had ordered a new one instead of getting one sent over from the other store.
Baton Rouge stayed late for me one Saturday night fixing my bike so that I could ride home. It was just a headlight, but hey I am sure they were just as ready to go home as I was.
Hammond got my Ultra in with no notice even though they had bikes backed out the door just to repair a headset.
I have had problems out of at least 3 harley dealers, I am not that easy to please. I guess it is because I am used to getting my way. I am not a squeaky wheel. I usually just leave in disgust and never go back. But I couldnt be more pleased with these Louisiana Harley dealers. You dont have to be a squeaky wheel, sometimes they are busy, but if wait patiently they will help you. I hope that it is because they are trying to give everyone as good a service as they have given me.
As far as buying is concerned I cant really say. I have only bought one bike from them. I bought from them because of the excellent service they had given in the past, and because I hoped they would continue to give great service. Sometimes it feels good to get more than you expected.
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RE: GOOD Dealers and Experiences - 4/27/2006 4:03:26 PM
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Keith_H
Posts: 2090
Joined: 4/21/2006
From: Columbia, MO
Status: offline
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Mid America Harley, Columbia , Missouri 5 stars.
Had a great time with them buying my new bike back in Sept. They contact me regularly to see how it's going (phone, cards). Excellent service dept and parts dept. Had several things done there beyond the normal maint. Always happy with the out come.
Owner, service, parts and cloths shop folks always act happy to see me (in my case i'm sure they are). Always invite my wife and I to dealer functions.
_____________________________
-------------------------------
MSgt, USAF Ret 78-99
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RE: GOOD Dealers and Experiences - 4/27/2006 5:46:25 PM
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HarleyWood
Posts: 1738
Joined: 9/22/2005
From: Tulsa, OK
Status: offline
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***** Five Stars for Bartlesville Cycle Sports!
Great service, Great folks and they sell below MSRP. I ordered my '06 FLSTCI in October 2005 for their 4th allotment, I went and picked it up today 4-28-06. delivered exactly when promised.
Randy Hart is the salesman that sold me the bike.
Bartlesville Cycle Sports
1400 Tuxedo Blvd
Bartlesville, OK 74006
1-800-750-5357
Bartlesville Cycle Sports
< Message edited by HarleyWood -- 4/27/2006 5:58:43 PM >
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RE: GOOD Dealers and Experiences - 4/27/2006 11:04:06 PM
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goodbirds
Posts: 1286
Joined: 4/27/2006
From: St George, UT
Status: offline
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Wow, I am impressed that good customer service is rampant among Harley dealers. My own experiences;
1. Laidlaw Harley Davidson, now of Baldwin Park, CA formerly of Rosemead, Ca. I bought a used '99 Standard from them in August 2001. Excellant price, excellant service and great attitude after the sale. Then we went back and spotted the Pearl White Ultra Classic and my wife said we should buy it. Having just bought the used bike, I was afraid I would be taking a real beating trying to trade it in just then. To make a long story short, we asked them to take back the Standard and we would pay the difference for the new one. They totally backed out the transaction on the Standard, and delivered the Ultra, no questions asked.
2. Skip Fordyce HD, Riverside, CA: Had most of my service done there until we moved to Utah. Steve Robb was the mechanic tech who has worked on my motorcycles for 20+ years, and he always added something to the work he was doing, like a no charge part that he had laying around, or little extra attention to detail that wasn't called for but noticed.
3. Zion HD, Washington, UT. I haven't bought a motorcycle from them but they are always on a first name basis with their customers. Being located near Zion National Park, they get a lot of travelers. I have seen them take the drop in with need for service and drop what they were doing to accomodate the travelers. Alan Blackburn promotes charitable causes at least once a quarter with a poker run with free food, music, and prizes. He is active in the community, and runs a real good operation. The service department is dedicated and experienced. I always get treated like I am the only customer that day.
4. Grand Forks HD, Grand Forks, ND; while traveling they did their utmost to solve my cruise control problem, and while they ultimately didn't solve it, was generous towards me, even loaning me a Vrod to go to lunch.
5. Gaylord HD, Gaylord, MI; Having been contacted by Grand Forks HD for a part for the cruise control, they were waiting for me to show up and install the module. The tech did his own diagnostic first and found that the problem was in the throttle roll off switch, not the control module, saving me a bunch of money for the fix. I was treated first rate there as well.
6. Dayton HD, Dayton, Oh; just dropped by to pick up some cleaning gear and was greeted by the entire staff as they showed up for work, asking about my trip, and forcing me to eat fresh doughnuts.
Everywhere I go I find the same upbeat attitude on the store staff. I don't know what the dealers have been taught but it most certainly pays off in the long run when they are friendly towards local and distant customers alike.
_____________________________
Goodbirds
2007 White Gold Ultra Classic
IDS (smooth.....)
http://s59.photobucket.com/albums/g288/Goodbirds/
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RE: GOOD Dealers and Experiences - 4/28/2006 12:12:54 PM
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fxdean
Posts: 9
Joined: 4/28/2006
Status: offline
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I am lucky to be close to to great dealers.
Gover HD in Piqua, Ohio. Never felt more welcome and appreciated at any delaer than here. Wnet about and beyond on my new bike purchase. Then through in a discount that I did not expect or ask for.!!!
Jim's HD in Mendon, Ohio. Needed steering head checked. The ower, Jim had a tech test it out. No charge! No wait. Always friendly!
Gateway to The West HD in St. Louis. Stopped by one day and the people were fantasatic. Free snacks, great service and did not even know me.
As a side note: Out of all the dealers I have visited the number that I would not go back to is very few. Most realize we as customers are the butter for their bread! Very brand loyal.
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RE: GOOD Dealers and Experiences - 5/3/2006 6:03:51 PM
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tmljja
Posts: 8
Joined: 5/1/2006
Status: offline
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I just purchased a 2006 Street Glide yesterday at PRECISION HARLEY DAVIDSON, PAWTUCKET RI ***** (5 STARS) - I must say it was the easiest transaction I ever had. I was able to look at all the different models in their "candy store" (what they call it). Everything looked nice!
Anyway, from my sales, finance, and yes, parts already, they were great.
Mike
Smithfield, RI
_____________________________
You Only Live Once So Do It Right!
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RE: GOOD Dealers and Experiences - 5/7/2006 4:47:43 AM
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Lawdawg
Posts: 570
Joined: 6/9/2005
From: Naples, Florida
Status: offline
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I bought my first bike from Harley Davidson of Naples (Florida), being a cop I walked in and asked for the “specialty bike” guy, I get introduced to Chauncey. A retired cop from up north. He shows me the bikes and asked if I had an idea of what I wanted. We talk it over and I decided on an Ultra Classic. I tell him that I wanted some time to think it over and discuss it with my wife. I got a call once a week from Chauncey asking if things were good, how’s the wife, etc. One week I get a call and he says that we need to make a decision soon so that my bike will arrive in a timely manner, not have to be put off due to the model year changing, and apparently Harley only makes a certain amount of specialty bikes. I tell him that I was sure I wanted the bike I was just a little nervous. He tells me, “lets do the paperwork, when the bike comes in if you don’t want it, we will keep and you owe us nothing.” So I do the deal (glad I did). He tells me it will be 5 months for the bike to be built and be shipped. Now I’m set, I’ve got plenty of time to take the Riders edge course. The bike shows up in 3 months, and I haven’t taken the course. Chauncey gets me into a class, bad enough it was going to sit in my garage until the class was done (wife’s on stipulation to getting the bike was the class). Chauncey politely tells me that he will be more than happy to put the break in miles on the bike for me if I liked. Long story short, class was great (I even worked for them as a “cone setter” on my days off for awhile $200 a weekend for easy work), deal went smoothly, Chauncey was great. The service department was easy to work with being a new guy to riding. I will definitely buy another bike from them.
Funny side note, when you buy a bike and sign the paperwork they ring a big bell and announce it to everyone at the dealership. Well I left training early to sign the papers my wife wasn’t with me. 3 weeks later we go into the dealer and she mentions that she didn’t get to ring the bell. They call over the intercom and announce it as if we just bought it and let her ring it. This dealership is a good bunch of people.
_____________________________
“Our worst has to be better than their best”
 
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RE: GOOD Dealers and Experiences - 5/7/2006 9:10:37 PM
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SFTail06
Posts: 38
Joined: 5/7/2006
Status: offline
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Liberty Harley Davidson in Akron Ohio.
Nice people I had a very easy and relaxing time purchasing my first new Harley from them.
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RE: GOOD Dealers and Experiences - 5/7/2006 10:56:02 PM
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Bluerose
Mulitple Time Contributor
Posts: 9276
Joined: 2/25/2006
Status: offline
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Ventura Harley Davidson (Camarillo, CA)
Sales staff bent over backwards to sell me a bike, let me demo just
about any bike they had available on the spot.
And were very patient for 4 months :)
This was my first Harley purchase and it was great!
_____________________________
''08 Ultra Classic w/ABS
"20 years from now you will be more disappointed by the things
that you didn’t do than by the ones you did do." -MT
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RE: GOOD Dealers and Experiences - 5/8/2006 8:24:32 AM
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birchfield83
Posts: 50
Joined: 1/13/2006
From: Douglasville, GA
Status: offline
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Kudos to the ATL HD. I bought my first HD from GC last July and I too got a good deal and have been treated great by all the guys there. Billy in the parts dept. has gone out of hiss way to help me with accessories and even put me with the techs to make sure I got everything right on my stage 1, which I was doing myself. A few weeks back I stopped by because my wife now wanted a bike and GC wasn't there. I got a price on the bike she wanted from someon else and I thought it was a bit high so I shooed 8 other dealers within about 100 miles got my prices together, then I called GC and told him what I wanted and exactly what I wanted to pay for the bike. Within 15 minutes he called me back and He will have the bike ready for her to pick up on Saturday. So now I have to get bak with Billy in parts to get all her extras started.
_____________________________
05 Custom Wow! What a Bike!
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RE: GOOD Dealers and Experiences - 5/8/2006 3:13:29 PM
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WgSkee
Posts: 672
Joined: 10/23/2005
Status: offline
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This will give you an idea of the class Tampa HD Employees have and why I'm happy I got my bike there.. On December 15, 2005, I finally passed the paperwork for my FXDI. They were scheduled to deliver to my house on December 17th, since I had no one to drop me off to ride it home the round trip is about 70 miles... Well on December 16th I had a routine heart exam scheduled, In 1990 I had two heart attacks, so I have my heart checked yearly, no big deal... I thought... didn't turn out that way though.. They kept me in and gave me a quadrupal bypass... What transpired after on my bike was this, my wife contacted. Lee Krause, my salesman from Tampa HD and explained the situation to him. Since I was scheduled to be operated on he moved my delivery to first thing in the morning, and it arrived just when he said it would, the driver that delivered it was super nice to my son and very concerned about my condition, he put the bike into my garage and my son said he went over everything on the bike including finding sheets and material to cover it up, he knew it would be sitting for awhile and he wanted it to look good for me (I hadn't sat on it or even seen it yet) it was still in the shipping crate when I bought it.. so he wanted it sweet lookin' my son was impressed with his attitude and concern... From the time my wife called Lee until I got out of the hospital..
Lee called no less than half a dozen times... to find out how I was doing, it was very comforting for my family, but, it didn't stop there Lee had two get well cards sent to me signed by everyone at the dealership..... even that, wasn't the end of it... When he found out I was being sent home, he sent a beautiful fruit basket from all of the dealership to my house... While home he called
numerous times... Just checking up on me... When I was finally able to drive my car I rode over there to thank everybody... Lee got me as I walked in and man what a feelin'...everybody there from service to sales and all in between.. greeted me....Never in my life have I ever been treated this way by people who I didn't know or even met me... Now I know what they mean when they say your buying into a family when you buy a Harley.... As my wife said to Lee and Tampa HD... one of the things that helped me pull through this whole thing, was knowing I had my Harley waiting for me... So if anybody in the Tampa Bay area or anywhere for that matter, wants to deal with some really super people for a great bike or accessories go to Tampa HD....
(I started riding my bike as soon as I got the ok from my doctor and have about 600+ miles and smiles)... See You Out There... WgSkee
_____________________________
"If Ya Can't Run With The Big Dogs, Stay On the Porch.."
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RE: GOOD Dealers and Experiences - 5/8/2006 4:21:18 PM
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bradvols
Posts: 112
Joined: 5/8/2006
Status: offline
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I have 3 that I give thumbs up
City Cyle Sales Junction City,KS great ervice department friendly staff.
Renegade Harley Davidson, Alexandria,LA
Smith Brothers Harley Davidson, Johnson City,Tn
All these people have given me discounts on parts and labor for being military. Nice to know we are appreciated.
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