RE: BAD Dealers and Experiences
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RE: BAD Dealers and Experiences - 2/18/2008 6:00:16 PM
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clark1032
Posts: 4
Joined: 2/18/2008
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I have seen a few HD dealers that smell like ash trays! I am suprised that they do not get dinged by HD for having a smoke shack for a showroom. Who wants to buy a $400 leather coat that smells like a malboro!
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Loyalty above all else, except Honor!
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RE: Do not ever buy a bike from Cowboy Harley in Austin... - 2/19/2008 2:13:06 PM
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SLC Rider
Posts: 88
Joined: 7/6/2007
Status: offline
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quote:
ORIGINAL: sm78731
I negotiated a price of $23,250 for a 2008 Anniversary Ultra Classic. There was an error in the paperwork submitted to the finance department and I noticed that I was overcharged (from our negotiated price) by $2,500. I spoke repeatedly with their sales manager who freely admits that he didn’t recall all of the details of our negotiations and was still unwilling to rectify the situation.
I thought that the error was likely a miscommunication with Finance, but of course once they have your money, you might as well be dead to them.
A beautiful bike indeed, a lousy dealership for damn sure.
This is a terrible way to do business.....however you signed the paperwork and the deal is now final. I doubt you will ever see that $2500. I am not saying it is right, it is downright wrong, but you did sign.
It is important as a buyer to understand those purchase contracts whether it be a car dealership or motorcycle dealership. Read every line and don't be afraid to refuse signing if something isn't right.
Just about every car I have ever bought from a dealer they have tried to "slip" an extended warranty or something else into the purchase contract and they are shocked when I point it out to them. I have actually walked away from deals for them trying this stunt.
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94 Electra Glide Classic
98 Honda VFR 800FI
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RE: BAD Dealers and Experiences - 2/19/2008 4:18:56 PM
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SwampFox
Posts: 8
Joined: 2/19/2008
From: Indiana
Status: offline
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Westside HD of Plainfield Indiana.
Bought a new 2007 FXSTC, 103" BB kit, SE A/C and V&H pipes from them.
Had them dyno it for $800 (including SERT).
When I asked for a copy of the custom MAP for my bike, they refused.
Without it you can't really be certain what kind of dyno job they did
and you're held hostage for further tune ups you might want.
What a ripoff. Now looking for a new dyno shop who will give me a MAP.
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RE: BAD Dealers and Experiences - 2/19/2008 6:39:21 PM
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Rev. BigBlock
Posts: 54
Joined: 2/18/2008
Status: offline
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The Harley main office wants to hear about good and bad experiences with dealerships, managers, salesmen, mechanics, clerks, bikes, parts, etc. In life in general, always report bad business experiences to the head office and/or manager. That includes malls, shops, stores, supermarkets, banks, hotels, restaurants, gas stations, etc. Never let a rude, careless idiot get away with hurting you or your transactions. Bad service or food at a restaurant? Report it immediately to the owner and/or manager. Never accept bad experiences. Take the time to report them to business owners and managers.
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Keep on thunderin'
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RE: BAD Dealers and Experiences - 2/20/2008 1:50:12 AM
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knownman
Posts: 37
Joined: 2/10/2008
Status: offline
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New Roc Harley should be here! I tried to buy a bike in January from them. I saw an advertised sale and gave them a call. They told me the bike I wanted was included in the sale so I told them I'd be by the following Thursday to buy. Went to the stealer and talked to the same and only sales guy there. Looked over the bikes and he wrote out a contract for the bike. The price reflected the sale that was going on. A week later he calls up and says he can't do it. WTF He says the manager wouldn't let me sell it for the price on the deal. I bitch and call Harley in Milwaukee. They give me a run around and say their hands are tied. They can't tell dealers how to treat people. The customer service guy even looks up their advertised price on the web as we talk. But he still basically just shined me! Contacted the BBB. What a pain. Feels like someone kicked me in the balls. They still haven't responded. I go to Maroneys in New Windsor and tell them the deal. I get a great price for the bike that I want and all is good. Word to the wise, Don't shop at NEW ROCHELLE HD.
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RE: BAD Dealers and Experiences - 2/20/2008 6:00:58 AM
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Buddha4
Posts: 888
Joined: 10/20/2006
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quote:
ORIGINAL: knownman
New Roc Harley should be here! I tried to buy a bike in January from them. I saw an advertised sale and gave them a call. They told me the bike I wanted was included in the sale so I told them I'd be by the following Thursday to buy. Went to the stealer and talked to the same and only sales guy there. Looked over the bikes and he wrote out a contract for the bike. The price reflected the sale that was going on. A week later he calls up and says he can't do it. WTF He says the manager wouldn't let me sell it for the price on the deal. I bitch and call Harley in Milwaukee. They give me a run around and say their hands are tied. They can't tell dealers how to treat people. The customer service guy even looks up their advertised price on the web as we talk. But he still basically just shined me! Contacted the BBB. What a pain. Feels like someone kicked me in the balls. They still haven't responded. I go to Maroneys in New Windsor and tell them the deal. I get a great price for the bike that I want and all is good. Word to the wise, Don't shop at NEW ROCHELLE HD.
did you keep a copy of the contract? If it is enough might want to explain to the manager that his reporesentative did enter into a legally binding agreement.
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IBA 31086
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RE: BAD Dealers and Experiences - 2/23/2008 12:42:30 PM
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Lord Albany
Posts: 373
Joined: 1/5/2008
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Do yourselves a favor and contact Sean Manley at House of Thunder H-D in Morgan Hill, CA. He's the guy that squared me away with the phattest ride on the block. Tell him I sent ya.
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Dead Center Cycles Fairing
V&H Dresser Duals
V&H Monster Ovals
Wild 1 14" Chubbys
SERT
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RE: BAD Dealers and Experiences - 2/27/2008 4:52:40 PM
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Rbohno
Posts: 121
Joined: 5/9/2006
From: Iron Station,NC
Status: offline
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PAT ROGERS SPEEDWAY HARLEY DAVIDSON SUCKS
Concord,NC
I went in to purchase $1000 worth of accessories to prepare for my Daytona trip. I went in to the parts counter and asked about a 10% discount since:
A) I was a National Hog member
B) I was going to spend about $1000 on parts
The parts manager "Jeff" came to the counter and said "No Discount" unless you bought a bike from us. He then said Harley MSRP is a fair price and he didn't care if I was spending $3k he wasn't going to give any discounts. He then stated " I have bought several Toyota vehicles and they don't ever give me a discount.
The only reason I even drove an hour to that store was because they had all the parts I was looking for in stock.
I then drove 30 minutes further to TILLEY Harley Davidson in Salisbury,NC and they were awesome. They had most of the parts i wanted, then put my HOG info and name in their system and said they would give me 10% off anytime i came in their store.
TILLEY H-D is Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!
Blue Ridge H-D in Hickory,NC is great also.
RB
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RE: BAD Dealers and Experiences - 2/28/2008 5:31:40 PM
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steverxr
Posts: 5
Joined: 2/24/2008
Status: offline
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Augusta, Georgia. Service manager told me they only use one type of thread locker (medium duty) on all bikes even though the manuals call for multiple types for different parts. Danger Wil Robenson Danger! Also a young blonde sales girl seemed to be troubled by me and wife needing assistance with the helmets. We went to the Suzuki dealer for way better assistance from two real men. I think HD service is starting to go down hill fast here.
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RE: BAD Dealers and Experiences - 2/28/2008 8:06:59 PM
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Sportsterjeep
Posts: 68
Joined: 2/14/2008
From: Mill Hall, PA
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I think everyone needs to realize that a dealer is in business to make money. By all means if they have marked up their products above msrp, or they treat you like dirt, or try to screw you on a contract, that qualifies as a bad dealer. However, no dealer is going to stay in business by giving everyone who comes through the door a discount, unless they have marked up their product. I'm tired of reading how everyone thinks they deserve a discount no matter what shop they walk into. I buy from an msrp dealer and don't expect a discount unless I'm buying already discounted merchandise from the racks marked as such. Up in the hog room are racks of clothes, boots, leather, and parts already discounted 15-50 percent. I don't expect to get a discount on the showroom floor or any new clothing or parts racks. Occasionally my dealer does surprise me, I found out accidently that our HOG chapter members get a 10 percent discount on meeting nights. Wow, I wasn't expecting that, but thank you. I wasn't expecting the deal I recieved on my bike, I thought msrp on the bike and parts was fair, but thank you for the deal there also. I haven't ever bitched or whined about getting a discount or stated they are a bad dealer because I didn't get one. What would you say if your paycheck was 10 percent lighter come payday and your bosses excuse was that he was paying you for the past year and thought he deserved a discount.
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'02 XLH 1200 Stage I, Screamin Eagle II
'08 Anniversary Ultra
Python pipes, Stage 1, 105th collection covers, and a little Bling
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RE: BAD Dealers and Experiences - 2/29/2008 7:29:25 PM
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steverxr
Posts: 5
Joined: 2/24/2008
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I expect discounts on everything, that's what you call bargaining. I often get discounts if I ask for them. I hope you didn't pay the asking price for your house dude.
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RE: BAD Dealers and Experiences - 3/4/2008 1:09:42 PM
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Stixman
Posts: 87
Joined: 2/8/2008
From: Renton
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Downtown Harley-Davidson in Tukwilla, WA.
Buying my Dyna was a good experience. Two free t-shirts, sample bike care kit, air pressure gauge and 10% off any motorclothes or accessories that day.
After that the salesperson never acknowledged me when I came back. Most dealers around here greet you when you walk in the door and when you get to motorclothes someone asks if they can help you. Not at Downtown HD.
Service department left off the grab strap while changing the seat and three of the four screws fell out of the holes where the sissybar attaches to the side plate. Removed the fourth and noticed they hadn't used any loctite.
When I bought a skull timer cover they gave me the wrong gasket so I looked up the correct part number and went back to the dealer and asked for it at the parts counter. The dude looked at me like I was an idiot and asked me if I was sure. He then asked me what year and model bike it was for, looked it up, told me I was wrong and said in a condescending manner "Aren't you glad I asked". He then gave me the gasket for the stock cover which was not the right one. I traded it at another dealer for the right one. My part number was correct.
The final straw was when I went to purchase a luggage rack. I asked for the one I wanted by part number, the dude checked inventory on his computer and told me they two of them. He brings out the box and which has the correct part number written in sharpie on the end flap. I get it home, open the box, go to put it on my bike and it's too wide to fit between the side plates!
I look at the part number on the sticker from the factory and it's not the right part number. According to the factory sticker it's supposed to contain the rack that fits models in previous years. But I look in the catalog and it's not that one either! The one in the box is for a totally different bike.
I shlep to the dealer once more to get the right rack, he checks inventory on the computer and says he has one left. He then disappears into the stock room for ten minutes and upon returning says he can't find it. He sends someone else to look and after another ten or so minutes he comes back empty handed as well. I'm then asked if I want to order one. I should have said no, asked for my money back and bought one at another dealer but part of it was purchased with a gift card from that dealer that someone had given me.
He says he'll order it and "give me a holler when it comes in".
Time goes by, no phone call. After two weeks I call them up and ask for the parts dept., get put on hold and after 15 minutes nobody picks up the call so I hang up. The next day I call again. get put on hold again, wait 15 minutes again. Same F'in result. Next day I decide to drive down to the dealer and they tell me that "it's been in for a week". Bastards, so much for "givin me a holler".
they haven't seen me since nor will they.
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Ride Like There's No Tomorrow In Case There Isn't
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RE: BAD Dealers and Experiences - 3/6/2008 6:06:20 PM
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TXMikey
Posts: 54
Joined: 3/5/2008
Status: offline
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I'm new to this forum, and am in the process of buying my first Harley, but felt compelled to let you know about my recent experience with TEXAS HARLEY-DAVIDSON in Bedford, TX.
The dealership is very close to my house, and for that reason, I was wanting to deal with them. Another dealer is close to my office, but a good distance from my house. I had been in Texas Harley once before looking for sunglasses, and found their clothing department to be very friendly and helpful. I went in a couple of weeks ago and talked at length with a salesman (name withheld to protect the guilty). He seemed reasonably nice, but the entire time seemed to have a bit of an attitude of not really wanting to sell anything, and would make some occasional remarks that made me feel a little bit like an idiot (I've not riden Harleys before, and had questions. Also in Texas it gets hot in the summer, and I had concerns about air-cooled motors in the Texas heat.)
I went back in a couple of weeks later, and after reminding the salesman I had spoke to him a couple of weeks earlier, he remembered my name, and what I had been looking at. This made me feel a bit more confident. We threw a few numbers around, but he was not giving me exact numbers. The amount he gave me seemed higher than what I had received from another dealer, but it wasn't the exact same bike.
A couple of days later, I called and advised the salesman I was ready to buy, but was looking at two different dealers for the best price. I gave him specs of exactly what I was looking for, and which options I wanted. (Keep in mind both dealers have told me they are MSRP dealers.) He asked if I was going to buy this week, because they had 10% off parts and accessories for the week. I advised that if the deal was right, I would buy and to figure on a sale this weekend. The salesman called me back a little bit later, and gave me his price. The price was approximately $1,000 higher than the other dealership quoted, and I advised him I appreciated his work, but that it was significantly higher than my other quote. The salesman began yelling at me about how that couldn't be right, and how could the other dealership be lower than him if they were an MSRP dealer. I ended the conversation.
To make a long story short, I was ready to buy from the more convenient dealership, even after reading some articles on this site that concerned me. The sale was the dealerships to lose, and the customer service exhibited by this salesman was appalling.
I went to the other dealership that afternoon and placed a deposit on a new bike. I can't wait to get my final loan approval so I can get my bike.
A couple other things I discovered, Texas H-D has much higher freight charges and prep charges than the other dealer, and their service labor rate is $82.50/hr., compared to $70 at the other dealership.
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RE: BAD Dealers and Experiences - 3/16/2008 5:02:29 PM
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harleyeglideman
Posts: 671
Joined: 3/2/2008
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East Coast in Dumfires is the worst. I can't even begin to tell you my bad experiences. Now I ride to Orange.
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2001 FLHT
2005 FLHTCI
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RE: BAD Dealers and Experiences - 3/17/2008 1:15:03 AM
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adrock
Posts: 6
Joined: 3/9/2008
Status: offline
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Maybe I'm being a bit chickenshot, but at Laidlaw in Los Angeles where I bought my 2008 Fat Bob, they were calling me trying to get me to fill out a stupid survey for them. I told her, everything was good about the sale. She said, "how can we get you to fill out the survey and send it back to us?"
Keep in mind, they called me on my cell phone and I work 60+ hours a week. I work a lot. I bought the bike to try to "de-stress" my career choice can be tough to handle.
I don't enjoy wasting time filling out fricken survey forms. I told her everything went good, no complaints.
Maybe I gotta ride more and not be so rigid.
I should have filled out one and said their attempt to get me to fill out their survey annoyed me.
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RE: BAD Dealers and Experiences - 3/18/2008 6:20:40 AM
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Corpexec
Posts: 4
Joined: 12/29/2007
Status: offline
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Found a GUY!!! He is a ex -Harley Davidson mechanic with awards out the azz. He got fed up with H-D bullshit and went out on his own. HE IS THE MAN!!! Sorry guys, I am keeping this GUY a secret, but he is top shelf.
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RE: BAD Dealers and Experiences - 3/20/2008 10:07:18 PM
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voodoomojo
Posts: 1
Joined: 3/20/2008
Status: offline
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Chester's Harley Mesa, AZ
Been taking my '94 FXDWG there for service there for years (because it's close to my house and I'm a glutton for punishment, I guess). More often than not, something is wrong when I pick it up. And the woman behind the service counter has told me, on more than one occasion mind you, and after I've made the appointment, "I'm not sure we can service a bike that old, but I'll check. WTF?!?! I laugh evey time. OK ma'am you go check. Oh you can service it? That's great...
Once I dropped it off for service, and the woman asks me for the key, I ask why, she says they need it. I tell her I've never had to leave my key before and I'm concenred because it's my only one. She insists so I gave it to her. I go to pick up the bike and they can't find the key, it was lost (on purpose?). They had to order a new set from Harley, but they lent me a nifty rotor lock until the keys came in about a month later.
My experiences have been...Bike leaks from primary, take it in, pick it up and come home, bike leaks from primary, take it back. Take it in for emissions, pick it up, runs like crap, take it back, pick it up, runs great. Take it in for service, pick it up, no dash lights, call for ride home, pick it up and I have dash lights.
In Chester's defense, they always fix the problem, but it's a hassle not having things done right the first time. I just plan on something being wrong everytime and have gotten used to it over time, I guess. The best service guy they had was Tim. He was awesone and I considered taking my business elsewhere when I found out he left.
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RE: BAD Dealers and Experiences - 3/24/2008 2:25:24 PM
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flyingdutchman
Posts: 23
Joined: 12/3/2007
Status: offline
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Perry's H-D Kalamazoo, MI
This place just keeps doing bad after bad with my '03 Road King. The one bright spot, Joe the service manager. Nice guy, does everything to try and do a good job. But.....
Took bike in for new front rubber, two days before a planned trip. Got the bike back on Saturday, leaving on Sunday. Go to check air pressure Sat afternoon, can't find the air valve. WTF? Oh, it's on the left side. Huh? Only one way it can be, the Fing wheel is on backwards. I removed the calipers and wheel and turned it around the right way myself. Got back 6 days later, called and reported it.
Take bike in for excessive engine vibration 1 week before another planned trip. They find that the exhaust mount under the tranny is cracked thru. Don't have one, and can't get one til day after I'm supposed to leave. They "modify" a newer bracket to work, to get me on the road, 2 days before departure. Appreciate that. I can smell oil burning on the way home, must be leftover on the exhaust, right? Clean up a few drips, they must have taken the tranny cover off? Leave for North Carolina, little oil seeping from around the tranny cover bolts. Huh? Wipe it all off, but get off the highway just south of Cinci, she's smokin', and more oil streaming back from tranny cover. Check the bolts with an allen, 3 of 6 are finger tight! Go to wipe oil off of heat shields, the front three are loose. Let Joe know on return, he says he's having all kinds of trouble like that. I say tell the SOB that worked on my bike to come out here and explain how he left all the stuff loose! Wouldn't do it!
Standing at the parts counter, a new counter guy is helping a guy who is putting a new stator in his sportster. The guy is asking for a stator cover gasket. I think he means the clutch cover gasket, or maybe the O-ring that goes behind the inner primary (maybe Sportser doesn't have this?). No matter, the new counter guy asks the "veteran" counter guy, he grumbles "there's no such thing, and if you don't know what to ask for, I can't help you". Now there's service with a smile!
Working on a buddy's '99 twin cam, his rear cam has a toasted lobe. I've got a brand new '03 rear cam which has a splined drive end. His sprocket has the ignition trigger on it, my stock one (brand new) doesn't. Hmm. Call Perry's. I know there's a sprocket that works, but can't remember which year. "Don't have anything like that". Ask about Screamin' Eagle sprocket. Without even looking, "Dont' have that either". Got a rear cam for a '99 Dyna Twin cam? "Don't have that either". Call my new favorite dealer, an hour away. "You need an '01 drive sprocket, I've got one, I'll set it aside with your name on it".
Perry's don't give a spit about their customer base, and the three dealers within an hour of Kalamazoo are gettin' rich off them.
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RE: BAD Dealers and Experiences - 3/25/2008 6:59:52 AM
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bruder
Posts: 40
Joined: 3/24/2008
Status: offline
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meredith harley davidson in meredith,NH. the owner,Herb Johnson does not care about his customers and treats all of them like crap.He overprices his bikes,and acts like he's doing you a favor when he takes a few dollars off the price.He has security in the shop to watch his workers and to make sure they dont take un-authorized brakes,any employee that knew anything about the bikes or products he fired and replaced with "know-it all" teenagers. The place is a real joke.avoid it if any of you are going to laconia bike week.
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I am wandering lost,dazed and confused,and I like it.
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RE: BAD Dealers and Experiences - 3/26/2008 7:23:26 PM
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mphamrick
Posts: 146
Joined: 2/9/2008
Status: offline
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itsahog I got a really good deal at the Forman HD in Stillwater Ok, will be in for my 1000 mile checkup at the end of next week. The price of the bike and the employees there were really nice to deal with and gave me some good information.
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RE: BAD Dealers and Experiences - 3/27/2008 6:37:08 AM
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arkieollie
Posts: 177
Joined: 11/21/2006
Status: offline
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Why are the dealerships so different? I brought a 180 Screaming Eagle tire to Old Fort HD here in Arkansas and wanted them to put it on my 07 Street Bob. The head Tech told me IT WOULDN"T FIT! Huh? I didn't argue with him even though I knew he was wrong. I just told him I had a 'wide tire kit' on already (because I have a detachable sissy bar). He said he wouldn't put it on. So I drove up to PIG TRAIL HD (about an hour and a half away) and had it put on. Here's the funny part. PIG TRAIL was running a 15% off labor special. The head service guy said it would be a one hour job and with 15% off that came to $68.00. At OLD FORT he said it would cost $68 for the one hour job if they could do it!!! THE SAME PRICE FOR BOTH PLACES EVEN THOUGH ONE IS RUNNING A 15% OFF LABOR SPECIAL. Unbelievable. Not to mention one would put the tire on and one wouldn't!
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RE: BAD Dealers and Experiences - 3/27/2008 8:42:23 PM
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AZCHOKESTER
Posts: 183
Joined: 7/13/2007
Status: offline
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BUDDY STUBBS Phoenix. I have a thread on the Sporster Forum about my nightmare.
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RE: BAD Dealers and Experiences - 3/28/2008 9:31:49 AM
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extech
Posts: 597
Joined: 10/8/2007
Status: offline
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I work at a dealer and usually stop in shops while vacationing, first of all, all shops have weak links, but while I was in Park Forest,Il attending a wedding I stopped at HD of Crete in Crete,Il. Talk about the blind leading the blind!!! I was walking around looking at bikes and the service manager was "diagnosing" a problem, honestly...the guy had no clue! The owner or GM came out to see what the issue was with the customer OMG! he was more in the dark then the service manager, no people skills WOW, I left and felt much better about our shop.
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RE: BAD Dealers and Experiences - 3/28/2008 2:57:30 PM
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KDUB
Posts: 23
Joined: 11/28/2007
Status: offline
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Az
Harley paint can take 8-14 weeks and the dealer dont get much feed back from the motor co. about paint.
It aint their fault.
They didn't wreck your bike, YOU DID
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RE: BAD Dealers and Experiences - 3/28/2008 7:28:42 PM
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Unome
Posts: 1285
Joined: 9/21/2006
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quote:
ORIGINAL: KDUB
Az
Harley paint can take 8-14 weeks and the dealer dont get much feed back from the motor co. about paint.
It ain't their fault. What he said. They usually paint in groups. When they have enough call for a certain color, they pull the parts, paint those and move on to next. Can you imagine the waste of time & paint(i.e. money) they would incur if they painted each individual part as it was needed?
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RE: BAD Dealers and Experiences - 3/28/2008 8:19:13 PM
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AZCHOKESTER
Posts: 183
Joined: 7/13/2007
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quote:
ORIGINAL: KDUB
Az
Harley paint can take 8-14 weeks and the dealer dont get much feed back from the motor co. about paint.
It aint their fault.
They didn't wreck your bike, YOU DID
Like I said on the other thread, I don't blame them for the wreck.
What I blame them for is;
1. Never showing me any kind of parts replacemnt list.
2. never telling me any kind of eta on repairs.
3. 3 weeks after the bike was in the shop, I get the first notice (I called)that the tank and fender are even part of the order and that they are waiting.
4. After 4 weeks, All they can tell me is that they have to wait 28 days before they can even call and see if it is on a list. The service writer then said it could be 5 months.
Had I know this at the time that I paid, i would have tried to make other arrangements, Like seeing if their was other colors available and I would have paid for the rear fender. I understand about waiting to paint until they have groups, maybe i wouldn't be pissed if they had told me that on day 1 or 2, not 1 month into the deal.
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RE: BAD Dealers and Experiences - 4/9/2008 4:12:25 PM
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mcdaniel
Posts: 1
Joined: 4/9/2008
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Renegade Harley - Alexandria, LA
The service department is clueless! We lost our key & fob to our '07 VROD when we went on our honeymoon a couple of weeks ago. Called Renegade (where we purchased the bike from) and they told us "No problem, your new keys should be here in a week." We picked up keys in a week and realize that we need the fob as well. Guy tells us they have some in stock and to bring our bike up to the shop to program the fob to the bike. "It will only take 10 - 15 minutes." We trailer the bike up there, 2 service guys comes out and fiddled with the turn signals twice and one of them says to the other "If you do that one more time it will lock the bike up." So they roll it off of the trailer and roll it to the shop. 1 hour later my husband gets a call from the service department saying that there is a problem. The bike is locked up and it thinks it | | |
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RE: BAD Dealers and Experiences - 
