RE: BAD Dealers and Experiences
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RE: BAD Dealers and Experiences - 5/4/2008 3:24:32 AM
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youareright
Posts: 11
Joined: 5/3/2008
Status: offline
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spammers.....
< Message edited by schumacher -- 5/6/2008 9:06:04 AM >
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RE: BAD Dealers and Experiences - 5/7/2008 2:48:56 AM
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congocycles
Posts: 67
Joined: 12/11/2007
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Brothers Harley Davidson, Branford ct
What a JOKE this place is.
Marcel the service manager is a theif and a con man. He does not know anything about bikes but will try and sell you anything for a buck. He steales any tip money you leave for the mech. who did the work on your bike and screws the mechs out of there comm. So that he makes more cash.
The place is going to hell. They only have 1 HD cert. mech. and the rest are 10.00 a hour kids with NO experiance on bikes and none have even been to school. They are cheap labor and are NOT harley certified or anything even close. They cannot even do a service without a major issue.
Do not bring your bike there unless you want to sit the season out.
They got rid of the real mechs. to save money and now the customers have to rely on jiffy lube kids to work on there rides. Just look at thier commercial, They are begging for mechanics because they screwed too many people over to get anyone to even work there anymore.
What a JOKE!!!!!!!!!
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RE: BAD Dealers and Experiences - 5/7/2008 2:55:10 AM
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pscheval
Posts: 707
Joined: 4/29/2008
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Bad service is everywhere, some other guy will go to that dealer you hated, and be treated great.... have you ever had a bad day??
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RE: BAD Dealers and Experiences - 5/7/2008 3:17:59 AM
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Gypsy883l
Posts: 40
Joined: 4/26/2008
Status: offline
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Thunder Tower
Columbia, SC
WAY too pushy about trying to sell new bikes.
_____________________________
Gypsy
"Life is a balance of holding on and letting go."
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RE: BAD Dealers and Experiences - 5/7/2008 7:23:08 AM
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Unome
Posts: 1285
Joined: 9/21/2006
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quote:
ORIGINAL: Gypsy883l
Thunder Tower
Columbia, SC
WAY too pushy about trying to sell new bikes. My brother agress with you on them.
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RE: BAD Dealers and Experiences - 5/8/2008 5:14:52 PM
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shovelhead123067
Posts: 2
Joined: 5/6/2008
Status: offline
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I know EXACTLY what you mean. I went there for a tire change, walked in with the tire and wheel and the service manager said he would have it done right away, went out to look at some bikes for a few while it was being done and came back for it and asked where to pay and he said just give him 25 and don't worry. Saw him put it in his pocket, and I asked to go see the guy who did the work and give him a tip and the service manager said to just give it to him and he'll make sure the guy gets it. Started to leave and saw him shove that in his pocket too. What a ass, I had to ask for the tip back.
I would never go there again, plus the tire ended up being mounted backwards.
Get what you pay for I guess.
Plus not one person back there looked like they were over 18 or knew what they were doing.
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RE: BAD Dealers and Experiences - 5/10/2008 3:44:52 PM
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brown2172
Posts: 8
Joined: 10/4/2007
Status: offline
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I used to be a dealer and people with your mindset made it an experience I try to forget. I only hope that you have the misfortune of having the folks that deal with your business (whatever it is) have the same attitude as you.
Dealers while some are good and some bad all share the same basic need and that is to make money. Without accomplishing that goal they cease to exist. The good ones find a way to add value without sacrificing too much margin and the bad ones resort to tactics that get them mentioned on forum threads like this one. I only hope that one day when you are trying to pay the bills someone wants the service you provide at a margin so thin it takes the profit away and you feel the fustration.
I was buying and riding Harleys when after buying the first one you could trade and do some accessorizing at no cost because the value of the used bike was greater than the new one you were purchasing. It's different now, the supply of new bikes is greater than the demand so dealers are discounting to move inventory. Well guess what, you might be getting discounts but the value of your trade went in the tank by a significantly bigger amount that the chickensXXt discount you so proudly require.
I ride and have been riding for over 30 years, have owned a dealership that had the highest CSI rating in the reigon, and continue to own bikes and ride. I can only hope that one day the Walmart mentality will one day get out of motorcycleing and more specifiically HD so that cheap petty people who can't get a "deal" will go back to boats, golf, and tennis where they belong.
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RE: BAD Dealers and Experiences - 5/11/2008 4:33:46 AM
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rowemesp
Posts: 1
Joined: 5/11/2008
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I agree with Brown to an extent--As long as HDs are produced here in the US, they're gonna cost more. The labor to produce these bikes is huge--the people on the production lines earn a decent wage and have good benefits. . .that all comes at a cost that can't be negotiated away.
Where I disagree is the customer service experience. It takes very little monetarily (in most cases) to make a customer satisfied--it begins with good communication, which in my opinion is the most important factor. I've owned a HD, but I don't now (currently have a BMW), although I'd buy another and likely will in the near future. I bought my last HD in 2003 in the "heyday" of the motorcycle craze. During that time, price negotiating didn't happen and I knew that going in. I wrote the check and left the dealership a happy man. Then my bike developed an oil leak--from about every orifice in the engine, including where the case halves came together. I took the bike back on one occasion and complained about the leaks; I was told they'd get back to me. Weeks went by without any contacts; I went back a second time and complained again--different person. They told me that this shouldn't be happening and someone would be contacting me. After about six weeks and no contact by anyone, I sold the bike and went to a different marque (and I'm still waiting for their call). I consider what happened to me, to be a fluke and I still like HD bikes, but I gotta tell ya the communication sucked and was a big reason why I went with a BMW for my next bike. I even still like the dealership that sold me the bike--at the time all this was going on, the dealership was undergoing a lot of change and the turnover there was huge--different faces every time you went in. It seems to have stabilized and I'll give 'em another shot at my business someday.
The morale of this post is that it would have been easy and inexpensive to keep me as an HD customer--had they just contacted me about my concerns I would have been a happy camper. It wouldn't have cost the dealer anything to contact me and discuss my issue. I think most people don't mind paying a premium price for something as long as they perceive value and get the service commensurate with the price.
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RE: BAD Dealers and Experiences - 5/12/2008 9:30:42 PM
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KTack08Ultra
Posts: 3
Joined: 4/20/2008
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Yes, just another one in a line. I was at the local shop here called Motorsport Plus, I was with the wife looking at a"NEW" '08 Ultra Classic. Turns out it has 3800 km's (2400 miles) on it. The dealership owner road it down to Datona bike week. yah sure it had V&H true duels and what not, but they wanted 28500 Canadian before taxes, for a used bike! They said it was new because it had never been registered or plated. So I'm sitting there thinking, must be nice to have dealers plates to through onto anything you want!
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RE: BAD Dealers and Experiences - 5/27/2008 10:53:48 AM
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cclevel
Posts: 2
Joined: 11/1/2006
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Last year I took my Ultra Classic to North Richmond Harley Davidson in Virginia for a stage 3 upgrade. Shortly after they completed all the work and dyno testing I was riding it with my friends who told me the noise they were hearing was not right. It sounded like a steam engine and would backfire above 3000 rpm as soon as I let off on the throttle. I brought it in on two occassions complaining of this and was assured it was ok.
This month (exactly one year later) I was riding and found the clamp holding the exhaust to my head had come completely off. I took it back to the dealer to fix this. I was then notified that both the intake manifold and both head gaskets were blown. I was angry and told them I spent over 4 grand on this and a year later you are telling me both gaskets are blown. I was told the Service Manager would contact me. When he called his first words to me was "Are you still pissed?" I am a service tech for industrial printers and that is not how I would ever approach my customer. We argued about this as he told me that warranty had expired despite me bringing to his attention that I had tried to notify them of a problem early on. This manager even tried to tell me that 8000 miles was a lot of miles for my Ultra Classic, a touring bike!
I had lost all confidence in the Sales Manager and attempted to contact the owner. He put me in contact with a Parts Rep who was going to be his liasion between me and him. This service manager recalled my attempts to get the service depts attention early on. His assesment was that it appeared it was improperly performed service. They performed work to rectify the problem. I called just this saturday to pick it up and they told me to give them another hour to clean up the bike.
When I picked it up it was covered with hand prints and oil all over the chrome. The owner was only willing to cover 15% of the labor and parts. It angers me that my attempt to get this looked at very early on was dismissed which would have resulted in their complete covereage of the failed service. The noise and backfiring I had heard since the initial work is now gone. This owner simply did not want to stand behind his service dept work. The Service Manager was unprofessional and his departments work and condition of the bike I received clearly shows no pride in their service.
I felt the owner was more worried about the money he was going to lose that day rather then my overall investment in his buisness over the long term. My wife and I both own Harleys. I will not be returning to his dealership. Please be aware this owner owns both the North and the South Richmond Harley dealerships.
< Message edited by cclevel -- 5/27/2008 11:14:07 AM >
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RE: BAD Dealers and Experiences - 6/1/2008 3:59:16 PM
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Coolhawg6622
Posts: 62
Joined: 5/9/2008
Status: offline
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quote:
ORIGINAL: bassrock
Wausau Harley Davidson in Wausau Wi sucks. When I was looking for my new heritage I called down to them and asked if they had 2 colors I was interested in. They said yes and the next day took the 90 mile ride to see them. When I got there they didn't have them. Started to talk to a sales person and let him know I was buying a heritage in the next two weeks and what did they have and what there prices were. At that point a lady came up to him and asked him a question and without saying a word just left my girlfriend and myself standing there. Damn that pissed me off and my girlfriend was even more irate. Hate ignorant people when you are ready to spend 20000 plus on a bike.
I will second that!!!!!!! They are a joke!!!!!!!
_____________________________
08 Crimson Red FLHT
Ness, 2-1 LSR, 255 cams.
And $4k more of Crap!!!
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RE: BAD Dealers and Experiences - 6/5/2008 9:00:06 AM
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grymattr
Posts: 38
Joined: 3/24/2008
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Not sure if this is the proper place to post this but...
\\;
www.tejasthumpcycles.com -ordered footpegs and such on the 27th of May. \\; On the website they say that they promptly reply to all emailed inquiries. \\; Have sent 3 asking for a shipping update - no reply. \\; Nothing.
\\;
Not happy. \\; If I don''t have a reply by tomorrow I''m going to cancel my order. \\; I guess some vendors don''t understand that it''s about market competition. \\; I don''t HAVE to buy squat from you, I can go elsewhere.
\\;
Not a happy shopper.
\\;
Dean
_____________________________
Proud owner 2008 H.D. Dyna Fat Bob
Pewter Denim
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RE: BAD Dealers and Experiences - 6/7/2008 1:03:49 AM
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QuentiN
Posts: 26
Joined: 8/18/2007
Status: offline
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hi to all,
i''''ve bought from Zanotti''''s motors a complete Roland Sands JUDGE wheel + pulley + rotors set...
i''''ve found all codes with help from Drag Specialties guy.
yesterday i received my two boxes.
3450 USD shipped to ITALY.
i''''ve 2 DOMINO wheels, not fitting my bike.
zanotti''''s says drag specialities has wrong code in its internet site, so i''''m not in right to have replacement.
so i''''ve 3450usd useless material. no customer care.
i''''m looking for some help...
thanx to all.
Q.
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RE: BAD Dealers and Experiences - 6/10/2008 8:50:15 PM
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Dorkman
Posts: 3508
Joined: 2/10/2007
From: Northern California
Status: offline
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Dudley Perkins, San Francisco, now South San Francisco
\\;
Bought a private party bike with 8000 miles and all the receipts from the previous owner. \\; The bike had the 1000 mile and 5000 mile service from Dudley Perkins. \\; The previous owner was the type of guy that also paid $150 per shot for detailing of the bike. \\; Anyway, I recently replaced the rear brake pedal assembly with an extended version. \\; Taking it apart, I discovered that the Zerk fitting had never been lubed...was completely dry and the bushing was starting to rust. \\; Page 1-43 of the Harley maintenance manual describes the how to. \\; They had two chances to do it, plus the previous owner took it in for additional services at 2500 and 7500. \\; If they can''t see this stuff, I''m certainly checking everything else, and will never go to Dudley Perkins.
_____________________________
What, me worry?
2000 Fatboy
2004 XL883 Sportster
1969 Honda CB750
1966 BSA Hornet 650
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RE: BAD Dealers and Experiences - 6/14/2008 4:44:24 PM
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tinker
Posts: 109
Joined: 10/20/2006
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pikes peak HD in colorado springs. They sell (or try to) bikes saying they have the 103" kit on them, but they don''t.
_____________________________
Frangas Non Flectes - Virtus Probitas
(Unbowed, Unbroken: Honor and Courage)
Causa paupertatis plerisque probitas est.
(The cause of poverty for many is honesty)
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RE: BAD Dealers and Experiences - 6/14/2008 9:51:55 PM
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sledgeb1
Posts: 707
Joined: 5/6/2007
From: Huntersville NC
Status: offline
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I concur with all those who said avoid Speedway Harley Davidson in Concord NC. They are nothing but a bunch of lying crooks and after them trying to rip me off the second time and lyying to me, I will never go back. I contacted Harley directly and found out I am not the first to complain but Harley will never do anything about them.
If you buy anything from them check it over and make sure you have EVERYTHING! I bought a $400 leather skull jacket and did not realize it was supossed to come with a zip out liner. I had the receipt, went in and the clothing manager was off. I left my name and number and 3 days later still nothing. I called and the salesperson said she would give the manager the message again. 30 minutes later that salesperson called back and said it was out of warranty and there was nothing they could do, but get this, she offered to SELL me a liner! I was livid that the manager was too good to call me and told her forget it.
I called Tilley HD in Statesville because I bought my bike there and asked only for the number to HD to complain. Cindy, who is the manager, asked what size I wore and I told her. Even though I did not buy it there she got me a NEW jacket and liner from Harley. I will NEVER, EVER step foot in Pat CROOK Roger''s Speedway HD again. I will drive the 1 hour each way and deal with Tilley as they are honest dealers, unlike Pat Rogers!
_____________________________
Maybe instead of complaining so much people should be part of the SOLUTION instead of part of the PROBLEM!
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RE: BAD Dealers and Experiences - 6/15/2008 1:15:23 AM
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rcpilot_971
Posts: 51
Joined: 4/1/2007
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RE: BAD Dealers and Experiences - 6/17/2008 12:37:30 PM
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WireDawg
Posts: 811
Joined: 11/3/2007
From: The State of Harley
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quote:
ORIGINAL: Coolhawg6622
quote:
ORIGINAL: bassrock
Wausau Harley Davidson in Wausau Wi sucks. When I was looking for my new heritage I called down to them and asked if they had 2 colors I was interested in. They said yes and the next day took the 90 mile ride to see them. When I got there they didn''t have them. Started to talk to a sales person and let him know I was buying a heritage in the next two weeks and what did they have and what there prices were. At that point a lady came up to him and asked him a question and without saying a word just left my girlfriend and myself standing there. Damn that pissed me off and my girlfriend was even more irate. Hate ignorant people when you are ready to spend 20000 plus on a bike.
I will second that!!!!!!! They are a joke!!!!!!!
\\;
&\\; Now you have Three Votes..........HD of Wausau is a JOKE !!!
_____________________________
07 Ultra Classic- Black Cherry Pearl
PC III , K & N 3909 , SuperTrapp SE SlipOns
"Common Sense Should Be a Common Virtue"
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RE: BAD Dealers and Experiences - 6/25/2008 9:36:24 AM
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RockercJRS
Posts: 3
Joined: 6/25/2008
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First time Harley buyer here and I can safely say I am a bit disappointed with my buying experience. \\; I still do not have my Rocker C yet....
\\;
I put down $500 back in May to buy the next Blue Rocker C that was schedule to arrive in early June.
\\;
The bike was scheduled to arrive on June 6th but because of production delays it was delayed two weeks. \\; This is OK, I understand a production delay, \\;not a problem. \\;
\\;
\\;I was on vacation last week and the bike arrived and they left multiple messages on my home and work answering machine letting me know. \\;
\\;
I call my Harley dealer Monday and the guy I needed to talk to about arranging an appointment to pickup my Harley was off on \\;Monday and Tuesday. \\; I asked to speak with someone else and I was shuffled around a bit until I finally asked to talk with the man who sold me the bike. \\; He told me "yep its in, but it still needs to bet setup but we can''t do that until the paperwork gets here. \\; It should be here later this week." \\; He told me to call the guy I was originally told to contact Wednesday when he get back in."
\\;
Ok, its Wednesday and I called \\;the guy I was told to contact \\;and he told me "yep your Harley''s in, when do you want to pick it up?" I explained to him that I was told yesterday its here but it hasn''t been setup and the paperwork is not in so I can''t schedule an appointment to pick it up.....long pause on the phone.........
Ok well I''ll have to check on that and have someone else call you right back. \\; That was three hours ago.
\\;
Why would a bike come in and no paperwork?
Why would it take over a week to get this paperwork in?
When I know more about the status of my bike then the person I am suppose to contact about my bike...thats kinda scary.
\\;
I have purchased many things in my lifetime and as of right now this is the most difficult time I have had trying to give someone my money.
Overall this has not been a very enjoyable start to what I hope will become a long term relationship with my dealer and Harley.
Perhaps I am a bit jaded...I just want my Harley.
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RE: BAD Dealers and Experiences - 6/26/2008 7:06:06 PM
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ultralongridesoreass
Posts: 79
Joined: 9/7/2007
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I bought my new 07 at Wisconsin Harley in oconomowoc Wi. I was only there one time! They sucked!!!!!!!!!!!!!!My new bike color looked funny to me. Salesman said if you can''t live with the color call me monday morn, well I broke down 27 miles after leaving the dealer because they didn''t tighten the clutch cables! Came and got my new bike to repair and smashed the tourpak light bar!Give me a break. I''m color blind is why the salesperson had saif=d what he did. well monday I call and he says I never told you that. So there I sat with a new bike wrong color and no help. I wrote two letters to Wisconsin Harley and NO answers. Harley davidson replied to me with, what can we do to make you happy. Hats off to harley not the worthless dealer. I told Kathy in warranty that asking was enough for me. It wasn''t harley, it was the worthless dealer!!!!!! They are all independent, so when you find a good one, spend your money there!
_____________________________
2007 Ultra Classic
Custom Crimson and Cream paint
Road Zeppellin seat
PC111
Vance and Hines pipes
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RE: BAD Dealers and Experiences - 6/28/2008 8:15:30 PM
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AK_Hog_Herder
Posts: 2856
Joined: 1/18/2006
From: Alaska
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quote:
ORIGINAL: HarleyKrusher
Is it true that if you are traveling from out of town and u need your bike service that Harley dealership should service your bike first before any of the locals. Friends of mine had bad experience in Reno, Nevada, from KY now, a 1988 harley electra glide classic acting up (leaking oil and a bad air filter and bad gas milage). The service department blew them off saying that they couln''t get to it because they were backed up and didn''t want to anger the locals that had their bikes there first. Also said with the oil leak they would have to remove the motor and they also said they didn''t work on any Harley more than 10 years old. I also a harley owner and a traveler (also live in Ky and been to Cali and back) this is the first i have ever heard a dealer try to blow someone off. It disturbs me to the fullest. Has anyone else experienced this and/or is the statement of "out of towners get service first". Right or wrong.
You are just passing through. Why should you expect a shop to have techs standing by waiting for you or to drop everything to accommodate you?
Most dealers will try and fit travelers in but that is the best they can do. Their business depends on steady work. But they can not be expected to pull techs off of a job in progress to open an unknown can of worms.
Call ahead. Be flexible. But don''t expect to move to the front of the line. You will be there once. The locals are their bread and butter.
_____________________________
When you come to a fork in the road, take it.. Yogi Berra
Just say NO to Chinese Chrome!
IBA #26616
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RE: BAD Dealers and Experiences - 7/2/2008 7:58:28 AM
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Rain
Posts: 29
Joined: 9/19/2007
Status: offline
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quote:
ORIGINAL: Humorous Cyclone
I recommend avoiding Blue Springs Harley-Davidson in Suburban Kansas City. \\;The atmosphere in the store is apathetic. Prices are marked-up \\;and they don''t back-up the sale. The final straw for me was when the service department didn''t have the bike ready when they said they would. When I questioned them on it the service manager started to get angry at me. We had words. \\;When I finally got it, the work was slipshod. I won''t go back and \\;wish I''d bought my bike at a \\;another dealership. There are much better ones on both sides of the state line in Kansas City, Lawrence and Topeka.
\\;
I''d have to agree with this. \\; Service is rarely completed on time and there is somewhat of an elitist attitude at this store. \\; I''ve had to fix loose ends after repairs myself more than once. \\; Oil changes always leak afterward, etc. \\; There are a few great people there but not enough to make it worth the hassle. \\; May be due to it being in a moderate to high income area where the local residents/customers may not know what else to expect. \\;
\\;
Odd thing is I was contacted a year after the initial sale and told them what I really thought. \\; They made the problem that I had right then gave me a 100.00 dollar gift certificate. \\; All was well so I traded my bike in on another there and it''s been downhill since. \\; Once my add-on warranty expires I doubt that I''ll go back.
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RE: BAD Dealers and Experiences - 7/2/2008 9:49:05 PM
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cdnrider
Posts: 5
Joined: 7/2/2008
Status: offline
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Redline in Saskatoon , sask. \\; has \\; a \\; terrible rep. I have a few Harleys and I''m really not sure I want to take them there. I''ve been lucky and haven''t until this point , but I''m sure the time will come.
A \\; buddy of mine has a Decker that was acting up a little , loss of power \\; sputtering. He took it there they said it needs a carb rebuild ......... \\; \\; he took it to a car mechanic we know who rides a little , \\; with one look at it \\; he \\; noticed an exhaust manifold leak.......... \\; and well the rest is history........ \\; \\; no more problem.
Sad \\; when a dealer \\; tries to rape you............. \\; we need \\; more \\; shops in saskatchewan........
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RE: BAD Dealers and Experiences - 7/3/2008 9:54:10 AM
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dkparks
Posts: 4
Joined: 5/23/2007
Status: offline
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Wow, I read some of these posts and are just amazed at how some people are treated. I have only been riding for about 6 years but have had a couple major experiences. First, my first bike (used) lost the engine. I had one place tell me that I wasn''t the type of customer they were interested in having?!?!?! My $3k isn''t good enough for you. The sad part is that my father is friends with the owner and he was dumb-struck when I told him that. He said come on down and he would take care of it. Sorry, I couldn''t do it. I gave my $3k to my local H-D shop.
Second, I had what amounted to a failed oil pump on my 07 Heritage. What saved my a&# was that on each and every service (27k miles now) I made sure to have them type in that I thought the engine was making a strange sound. (It actually was but since I haven''t been riding all my life, that was about as good as I could get) I tried to describe it but everytime service came back stating that everything is fine. When the oil pump went out, it was the result of an engine issue, new crate motor, no charge, shipped from WI and installed by local dealer (not dealer I bought from) and back to me in 6 days.
I have noticed a few things. I have worked retail for quite a few years and (obviously) I am a customer as well. Dealers will never make everyone happy. Someone will always think that they should be doing more. They can''t stay in business unless they make a profit, plain and simple. On the other side, dealers need customers. If you have a staff that doesn''t know what they are doing, doesn''t have the proper training or just don''t care, customers will notice and business will suffer.
I am a member of our local HOG chapter (actually and officer) so I visit my dealer regularly. They know me and I know them. I know who I should go to for what questions and who I should avoid like the plague. I also know that (since associating with officers of other HOG chapters) that there are dealers of every type out there. Some dealers get it and some don''t. Luckily, our dealer gets it. He supports us, we support him. Other shops in the area might have a better deal but in the long run, something sours the buyer and turns them off of the dealer that sold them the bike.
I guess what I am trying to say is, in my experience, you get out of it what you put in to it. If all you are looking for is the bottom line best deal you can get and you don''t care where you go to get it, good for you. If you want a place you can trust and that knows you, find your local shop and stick with it. Get to know them and let them get to know you. It is amazing how you can help each other. Before you know it, you won''t be having some of these problems I hear people complain about.
And BTW, yes, I have been screwed by my own dealer. Sales manager sold a bike out from under us while we were working on getting financing arranged at our local bank. The bike was for my wife and boy was she pissed. She wrote and email to the owner via the dealer website and he replied offering to "make it right." It wasn''t until about the third email conversation with us and staff that he realized who we were. He offered solutions to fix the problem before he realized we were officers of his chapter. And before anybody says BS, trust me, this guy is wonderful but when it comes to names and faces, he can be as dumb as a brick.
Oh, well, just my $.02.
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RE: BAD Dealers and Experiences - 7/3/2008 4:31:00 PM
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ultralongridesoreass
Posts: 79
Joined: 9/7/2007
Status: offline
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Well my take on all this is way different. Seems to me that some of the so-called HD dealers have had to too good for too long! What HD dealer really takes care of you? I know of only one within 70 miles of me!
Why would I ned to spend thousands of dollars to get good service? when you buy a 20+ grand bike, the service should come with it!
The two local dealers were so hard to deal with, it was impossible to buy a bike from, unless I wanted to spend 6-12 grand more for the same bike. Try to schedule service is the same thing. get the run around as too when to come in! E-mailed wausau HD last week for a service and NO reply, so I just did it myself, no big deal but I tried to patronize and no response, must have had a full service bay I guess.
When my bike was pinging as new, took it to two HD dealers and they said it was within spec''s and then tried to sell me 2 grand worth of SE tuner and pipes.WTF! Should be running right without spending more money. I work hard for my money and won''t just give it away blindly.
Appleton Harley has been very good with me, thats one out of 5, yep HD has a great dealer network!
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2007 Ultra Classic
Custom Crimson and Cream paint
Road Zeppellin seat
PC111
Vance and Hines pipes
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Printable Version
a FLHT. i went over to the LVHD and asked about trading in and what kind of price i could get on a 2008 FLHT. The sales guy, said "look at the tag on the handle bar and add what ever you owe on your bike to it and that is the price." i asked him if he was friggin serious and he just looked at me like i was dumb and walked away. 
