RE: BAD Dealers and Experiences
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RE: BAD Dealers and Experiences - 3/27/2006 9:22:42 AM
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johngp7
Posts: 6
Joined: 3/27/2006
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About Fort Worth Harley.....Got my bike there in January...they were nice when I bought it, but the staff is very weak on follow-thru after the sale. I bought some stuff to be installed as part of the purchase, these parts had to be ordered. No call back from the Salesman to see how everything was, finally heard from the Service manager that the parts where in, after a few calls about my ordered and paid for parts, seems someone forgot to tell the parts dept to order them when I bought the bike, this took two weeks.
Ordered some other parts myself over the phone and had them in 4 days.
But, other than that I really have had good service and treatment for The Service and Patrs dept. I guess my main complaint would be the Sales Dept.
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RE: BAD Dealers and Experiences - 3/27/2006 9:36:44 AM
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Garrison1383
Posts: 219
Joined: 3/14/2006
Status: offline
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Cycle World
Baltimore Maryland
2 location -- brooklyn park, rosedale
Bought a new bike... agreed to a price w/ the salesman - went in to sign all paperwork w/ finance manager and finance manager said no -- they werent making enough money off the bike -- so they hustled me and got me some terrible financing through conseco where the interest went up nearly every 2 months....
took delivery of the bike - they threw me the keys, a screw driver, and a license plate and told me to mount the plate and have a good one...... i went down the street... no joke less than 3 miles and ran out of gas.
i emailed / called the general manger several times...... after about a year of me being a PAIN IN THE ARSE... they were so generous and gave me a $20 gift cert for their location....... F**K them... like i would ever buy anything there again....
_____________________________
Andy Bennett
Texas Rider
Git R' Done Son
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RE: BAD Dealers and Experiences - 3/27/2006 12:10:03 PM
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atrox88
Posts: 5814
Joined: 10/4/2005
From: Maryland
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Harley-Davidson of Frederick hasn't impressed me at all. I do like Sandy in the sales dept, Brendan in parts has been helpful but is not always there. The service department hasn't met my expectations at all. Don't save old parts as requested, then wait around while they look for them and still can't find them (probably on e-bay next day). When taken in for a service, they did the service but did not address other complaints. Have had to call to see if its finished. Bike not cleaned when I get it back. That stuff adds up. I get my parts at Battlefield HD in Gettysburg now. Haven't tried them for service. I know they are always looking for service advisors and techs so that concerns me there may be a lot of turnover. I am thinking about an independent for any work I cant do myself.
I have 2 friends I work with that have gone to Frederick. One says he like them, the other says they've ticked him off pretty good.[size]
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RE: BAD Dealers and Experiences - 3/27/2006 6:27:21 PM
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Drakester
Posts: 47
Joined: 3/27/2006
Status: offline
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Bought a 06 road king from Grencers in Elkhart,In on3-11.Had a few add ons for them to put on.Told them we would pick up bike on 3-24.Dealership changed hands 3-20.Drove one hour on fri night to get bike.Went in store and told sales guy that I was there to pick up.Said there was a mix up they thought it didn't need to be done till sat.About four differant people came up to say sorry about mix up.New owner came up to say he would make it right.Also said bike would be done at noon or one o'clock.On way there sat t 12:oo I called and asked about bike service guy told me that it wouldn't be done till later in the day.I was hot and hung up on him.Got there 15min later went in stood around for 10min. The same guys that I talked to the night before walked right past me several times so I went into shop,talked to tec and asked when bike would be done .He said in 20min(fine).Service guy said bike was done.I said OK.Went out to get truck and trailer.Guy pushed bike out put stand down and walked back inside.Never asked if I would like help loading. Loaded it myself.One of the owners was outside So I told him I wasn't happy obout what happend.He asked what it would tale to make it right.I said make me a offer.He told me the first service was free.Big deal! So get in truck and go home.Fri night they said they would make things right for my bother.Didnt even offer a paper plate or nothing.I will never spend a dime there again!!
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RE: BAD Dealers and Experiences - 3/29/2006 3:14:31 AM
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ABNELECTRAGLIDE
Posts: 104
Joined: 3/21/2006
Status: offline
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CAPE FEAR HARLEY in Fayettevill, NC
These people have a gold mine with Ft Bragg's front gate only 2 miles away. 18,000 Troops who deploy all the time and save up for Harleys. This place was the worst experience for me. The sales staff has an attitude you cant believe, look down their noses at ya and the most unhelpful people i have ever run into.
Most of the soldiers will drive 50 miles north to Ray Price where they are treated like kings!! Ray Price is awsome!! Ill post about them in the GOOD forum :).
Anyway if your in Fayetteville dont stop at Cape Fear , worst dealer i have ever been in!!
I wont even buy S100 form them , LOL.
_____________________________
"FOR THOSE WHO FOUGHT FOR IT FREEDOM HAS A TASTE THE PROTECTED WILL NEVER KNOW"
MY WEBSITE: http://s35.photobucket.com/albums/d157/ABN69/
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RE: BAD Dealers and Experiences - 3/30/2006 11:41:17 AM
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TowJam
Posts: 1359
Joined: 7/22/2005
From: D/FW, Texas
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quote:
On a high note....I did find North Texas Harley and American Eagle to be great! They said what they were going to do and did what they said in the timeframe they said. They have my business.
PD,
Very glad to hear about your positive experience with HDofNT. I've purchased two bikes from them - including my current Road Glide and even though they don't deal at all, they do treat me right. (In fairness to them, I've not been an easy customer to work with.) However, I've had mixed experience with their service department. I brought my '06 FXDCI in last year to have a front end wobble looked at it. Even though I had the front tire at the pressure recommended in the manual, they proceeded to tell me it was too low and they pumped it up to the maximum 42psi listed on the sidewall. On the other hand, they've always had my service work completed when promised and I've not had to go back and have them redo any work.
Ironically, my experience with American Eagle (owned by the same people), has not been as positive. I purchased a new Buell XB12R from them back in April of '04 (traded it in a short time later for an FXDX at Harley of Dallas.) I've been into American Eagle since then at least 5-6 times and in EVERY case, I've not not been acknowledged by a salesperson, receptionist, janitor, etc. - in spite of the fact that in at every case, the dealership was not crowded and there were salespeople available to talk with me. I absolutely refuse to hunt a salesperson down. If their hungry to make a sale, they'll find me. I seriously doubt AE will see me in their store again for any reason.
_____________________________
Cheers!
TowJam
...buttloads of BMWs, Buells, Harleys and Hondas
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RE: BAD Dealers and Experiences - 3/30/2006 4:36:47 PM
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Jenny8675309
Posts: 89
Joined: 3/29/2006
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I bought my first Harley from Annapolis HD in MD. I hated the bike (it was an 883) too slow and made lots of rattling noises. Anyway I traded it in on a 1200C. At the time I purchased the 883 I also bought an extended warranty (3 yrs). They wouldn't xfer the warr. and they wouldn't give us a full refund for it either. They told us it was at the discretion of the main HD (???). So we bought the 1200 and got back about 100 from the 300 we spent on the warr. I only owned the bike 2 mos. I don't recommend buying from them (new or used). On the other hand their service dept. did a fabulous job on our 1996 Buell. The guy who did all the repairs just got back from a Buell repair class.
I currently use Elkridge in Jessup, MD it's close and they treat us pretty good. For service, parts or clothes.
However, my favorite dealer in the whole wide world and I've only been to 5 for actual buying of items (or bikes), is Stone Mountain in Atlanta, GA. We went there after visiting a friend. At the time they had Buell days. If you demo a Buell they will give you a free Sling. It's a nice sling. So we decide to do it. It was my husband, my friend Patti, and me. This dealer let's us take 3 out together w/o a salesperson attached. This is also the place that let me ride the Street Rod for the first time. I fell in love instantly, speed, agility, style. At my dealer up here in MD wouldn't let me touch the thing let alone ride it!
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RE: BAD Dealers and Experiences - 3/30/2006 4:56:17 PM
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flyklr
Posts: 12
Joined: 3/17/2006
From: LeClaire, Iowa
Status: offline
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Wieblers HD Davenport, IA
High Prices, Poor Service, Rude Employees.
Never going back.
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RE: BAD Dealers and Experiences - 4/3/2006 6:33:02 PM
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Drakester
Posts: 47
Joined: 3/27/2006
Status: offline
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This is a update of my deal with Grencer HD now Hoosier HD. Trying to get a paper plate from them.Called them twice last week.They said that they would get it to me.It's been a week now and no plate.So I called HD cust service in Wis.Told my story to gal.She said she would call dealer 5min later she called me back and told they said they didn't know the bike did not have a plate.We chatted about bad service from dealers. 5min after that the owner of dealership called me,yelling and ranting about how he offerd me a free first service and how I went behind his back.Told me that I wasn't getting anything and to never set foot in there again for any reason.So fine I will tell everyone about my deal there.And will never worry about me spending a dime there again.Not very professional in my book. Any one out there with a deal like this?
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RE: BAD Dealers and Experiences - longish - 4/4/2006 9:00:17 PM
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Steele
Posts: 243
Joined: 3/19/2006
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The owners of Colter Cadilac own both Arrowhead & Chandler HD. They are crooks, as is evident by the constant turnover of sale staff. Be warned.
quote:
ORIGINAL: Cryptoboy
quote:
ORIGINAL: JerryPhx
I finally decided on an 06 Street Bob - Vivid Black. The following is the experience I had with Chandler Harley-Davidson in Chandler, AZ.
I had visited several other dealerships in the Valley, and decided to make the trip to Chandler. Walked in the door, and was greeted by a salesperson, and we chatted about the Bob. After talking for a while, I asked the price and was given a price about 2k higher than MSRP. At that point, I thought that was strange, but since I wasnt ready to buy anyway, I said I just wanted to look around on my way out. As soon as he left my side, another salesperson started chatting me up. I, at this point, was starting to recognize the lines they use. I told him, several times, that I just wanted to look around. He insisted on continuing to ask questions. I said goodbye, and started walking toward the door. As I walk outside, yet another salesperson starts in on me. Ugh, at this point I just want to get out of there.
Funny thing, but Superstition if I recall correctly is owned by the same guy that owns Chandler, Arrowhead, and several others!
Correction, it's Chester's/Chosa's that's under the same owner.
While I didn't have a bad sales experience at Chandler, I've had some horrible experiences with their service department (does that count?) Like with my first Buell Blast I bought from Chandler (used), I was having some problems with it dying on me on the road. The service guy says the carb needs to be cleaned, charges me $100 or so for that, and didn't help one bit. Finally after going on the forums and removing the Cali charcoal canister, I fixed the problem myself.
I have noticed lately that the sales team at Chandler is a) mostly new, and b) very pushy. Since I bought 3 bikes there (2 Buells, and my 03 Lowrider. I actually made about $1k from Chandler when I traded in both my Buells for the Lowrider btw), I know most of the guys (or knew), and I work just down the street, and I'll go in to say hey to the ones I know. (I ride with the guys that have been there longer on bike nights). The newer guys, since they don't know me, every time I walk in are pushy. I usually just ignore them or tell them I'm going into say hi to so-an-so, and that usually shuts them up. I would imagine since they are selling above MSRP, and there are so many bikes and dealers available, they are having problems selling bikes (I haven't seen many move, and I pop in about once a week). I doubt I would buy from them again, last I checked even Hacienda HD has better prices!
Hey route2, where did you end up getting your bike from?
_____________________________
2006 FLTRI Deep Cobalt Blue
Stage II 95ci, 203 SE cams, DG Hard Krome T REX
Road Zepplin, Sony, XM, Hog Tunes, Clearview
Too much Kuryakin to list
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RE: BAD Dealers and Experiences - 4/5/2006 7:56:27 PM
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Numbawon
Posts: 49
Joined: 4/2/2006
Status: offline
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Just bought my first bike from Barnett H-d in El Paso, Texas, (can you believe this) via the Internet. I delt with the salesman Glenn Green, This guy was awsome and treated me like royalty. Couldnt be happier with my o3 sportser. Sent me a couple of T's in the crate too. Bike arrived in fine shape and would deal with them agn.
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RE: BAD Dealers and Experiences - 4/8/2006 10:55:57 PM
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Rocket Man
Posts: 75
Joined: 2/17/2006
From: Gulf Coast
Status: offline
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Mississippi Gulf Coast H-D. You have to find someone to talk about a new bike. They don't post prices on the bikes (say they are MSRP, yea right). Then they act like they are doing you a favor to answer questions. The guys at parts are know-it-alls and stink up the place with thier cigarettes. Sevice department is slow and undependable. I took my bike in for a 1000 mile service, made an appointment a week before. Got there at 9:00 AM. They said it would be a while, cause they had to let it cool down. That's understandable, but when I came back at 3:00 PM, it wasn't ready. They said they had to assemble someone's new bike and mine got put off. Then, a few weeks afterward, my top motor mount bolts were loose. I wonder if they checked all the bolts. I think all they did was change the oils and filter and charged me $180. And they had used 6 quarts of oil, at $8.95 for SYN3. Is 6 quarts the norm? Anyway, I will go the extra few miles and go to the dealer over in Louisana for now on.
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Rocket Man
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RE: BAD Dealers and Experiences - 4/16/2006 5:03:40 PM
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2005RK
Posts: 2
Joined: 4/16/2006
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Here's one for you all... Lake Shore HD, in Libertyville, IL
Just bought my Road King Classic from them, and basically they seemed to be doing me a big favor by selling it to me. Sales "professional" Kevin was pretty much a doofus and I never ever heard him utter a "thank you" to me at any time.
Bike was advertised with 805 miles on it, actually had over 1000 when I saw it, and several of the dealership personnel (including the sales manager, John) swore they just took the bike in on trade "two weeks ago." Well, there was still snow on the ground several weeks before I bought it. Who put over 200 miles on it in the dead of winter? I don't mind the miles, just the B-S about it.
Other than the parts manager, the personnel are not particularly helpful, friendly, customer-oriented, or very interested in your business (so it seems). The Business Manager, Carlos is an unfriendly and humorless dude.
It's a shame because the store is beautiful and has great merchandise, lots of inventory. I don't plan on shopping there for anything again. We have a lot of dealers in the Chicago area, and there's no need to deal with guys who don't seem to really care wether you buy from them or not...
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RE: BAD Dealers and Experiences - 4/16/2006 8:18:34 PM
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rj164
Posts: 1223
Joined: 4/16/2006
From: So Calif
Status: offline
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had problems with some and at the same dealer had very good help, who know
< Message edited by rj164 -- 4/17/2006 2:15:08 PM >
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RE: BAD Dealers and Experiences - 4/16/2006 9:04:04 PM
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reedv
Posts: 41
Joined: 4/16/2006
Status: offline
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nonu
< Message edited by reedv -- 4/17/2006 12:53:08 PM >
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Jim's of St. Petersburg (FLORIDA) - 4/19/2006 7:42:25 AM
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Mini
Posts: 20
Joined: 4/19/2006
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I find it hard to believe just how rude the staff at Jim's (St. Pete Florida) was to me recently. It seems that they have had a change of Sales Managers... and it shows. They have a lack of Sales people on the floor, I found myself having to do my own research and sell a motorcycle to myself. The Salesman I dealt with was nothing more than an order taker - "do you want fries with that Harley". The new Sales Manager after greeting me once warmly... wouldn't talk to me again when I had a concern.
A few days later, I had a check in my pocket for the full purchase price of my Street Bob and neither my Salesman nor the Sales Manager was working that day. There was not another salesman to be readily found, which I simply can't understand. I asked to speak to the GM and was told he's busy on a conference call. I was then told that my motorcycle was not there (a message relayed from the "busy" GM)... which it was, it had arrived the previous day (I touched it, sat on it and copied the VIN for insurance). So, either the GM doesn't know his own inventory or he didn't care enough to check OR he was simply trying to get rid of me. When I insisted on speaking with the GM, I was told to come back the next day and speak with my salesman. I volunteered to come back in an hour after the conference call and was told "sir, just come back tommorrow and see your salesman" in a less than friendly tone. When I called the next day and got the GM on the phone to seek an explanation to this odd and disturbing situation, he couldn't care less about helping an upset customer.
I guess what bothers me the most is that I walked into Jim's excited about buying a New Street Bob and they managed to kill my enthusiasm in just a matter of days. Why are they short staffed on sales people? Why doesn't their Sales Manager follow up with customers, especially when they ask to speak with him? Why doesn't the GM care about customers and know his inventory? So... if a customer walks into your dealership with $15,000.00 plus another $2500.00 for accessories in their pocket... how about taking the money and delivering a motorcycle with a smile?
< Message edited by Mini -- 4/19/2006 1:45:16 PM >
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RE: Jim's of St. Petersburg - 4/19/2006 1:21:44 PM
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Motosurf
Posts: 170
Joined: 10/3/2005
From: San Clemente,CA
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Thats too bad you had that experience. Here in southern California, there are so many dealers that 95% of them treat you extremely well from all employees. Find a dealer you respect and has a good reputation. The bad dealers will be gone in a few years anyway as the Harley market faces even more competition, and only the good ones will survive.
06 FXDBI
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RE: BAD Dealers and Experiences - 4/22/2006 1:09:20 AM
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RDKINGDIVA
Posts: 6
Joined: 4/22/2006
Status: offline
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MidAmerica HD in Columbia Missouri, Owner is a cry baby. They can't keep help and the mechanic has less than 4 years experience. All I can say is keep your fingers crossed, it's all about what have you spent there lately? Once your out the door, you bought what? when?
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RE: BAD Dealers and Experiences - 4/22/2006 10:54:19 PM
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RDKINGDIVA
Posts: 6
Joined: 4/22/2006
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mid america harley davidson columbia mo owner: Steve Tuschmidt the worst in the midwest!
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RE: BAD Dealers and Experiences - 4/26/2006 1:00:29 PM
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Mike NY
Posts: 528
Joined: 1/5/2006
From: Westchester, NY
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As far as me.... I went to Maroney's because they had the exact bike and color I wanted in Stock, still in a crate - no waiting. Went on 12/31 @ about 12:30 noon - New Years Eve Day...
I live further North in Westchester from Reggie Pinks and the ride is not too much different to Newburgh... I'm up by Bear Mountain and RT 9w is right there for me.
Mike
NY
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RE: BAD Dealers and Experiences - 5/5/2006 10:40:15 AM
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joseph
Posts: 4
Joined: 5/5/2006
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East Coast in Dumfries ,Va. I'm sorry to say but their service is sorry. I had my rear wheel pulley installed and it came loose also the back wheel was cocked I don't even know how they managed that. Bike also had engine mods stage2(fuel inj) and apparently at that time they never heard of a power commander. I will say a dude named Arley in the parts department is very knowledgeable and will go out of is way to help you!!! PARTS YES SERVICE NO just my opinion
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RE: BAD Dealers and Experiences - 5/5/2006 12:43:26 PM
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FSRHD
Posts: 2
Joined: 5/5/2006
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Bought my new '05 Ultra from Starved Rock Harley in Ottawa, IL in 2/05 - had them do upgrades on bike. I put several thousand $$$ down and was told my bike would be ready in 2 weeks. 9 weeks later and several phone calls and visits to the dealership, it was done! Went to get bike and the owner noticed me walking in, he quickly turned his head and went the other direction. I didn't receive a thank you, handshake, kiss my a** - nothing from him.
I have been lied to and told so many different stories from them, I don't trust anything they say or do.
My bike has 8,000 miles on it and is less than a year old. My bike has been back to the shop 4 different times for a ticking noise. The "trained" mechanics working there can't seem to hear the noise. The last time, the service manager put my bike on the dyno machine and still couldn't figure anything out!???! Not too sure this was such a good decision on his part, but hey he is the "certified" mechanic, not me. He then called Milwaukee for advice. They told him to check the lifters and call them back with results. I called Milwaukee to report the bad service I have received from the dealer and they mentioned the phone call from service manager. Milwaukee sd they still have not heard from the service dept. about results. I sd that's because the owner of dearlership will not let them tear the bike down. Service manager told me that when I phoned him the day before.
I was advised to pick bike up from there and take it to a new dealer.
When I went to get my bike, I rode it and it is now coughing, choking, backfiring, and still ticking louder than ever!!!! I noticed they broke off 3 chrome pieces and mentioned that to the service manager and another employee there. Neither one cared. They both were deaf to the coversation!!!!
Each time I've tried to talk to the owner, but he is never around or so I'm told. He is always on vacation. I guess when you steal $$$$ from customers, you can afford to be gone all the time.
I talked to his son-in-law when I was picking up bike (for the VERY last time from there) and was wanting some kind of explanation for the terrible treatment and service I received after spending $35k there. He was beating around the bush and **ssing me off. His wife told us to leave the property or she would call the cops. What a way to treat your customers!!!!!!!!!
This dealership is definitely a STEALERSHIP!!!!!
I have contacted my attorney and we will be seeing them in court.
Thanks to Starved Rock H-D, I now have $35,000 paperweight.
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RE: BAD Dealers and Experiences - 5/5/2006 12:58:30 PM
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rogue_rob
Posts: 260
Joined: 2/24/2006
Status: offline
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quote:
ORIGINAL: FSRHD
Bought my new '05 Ultra from Starved Rock Harley in Ottawa, IL in 2/05 - had them do upgrades on bike. I put several thousand $$$ down and was told my bike would be ready in 2 weeks. 9 weeks later and several phone calls and visits to the dealership, it was done! Went to get bike and the owner noticed me walking in, he quickly turned his head and went the other direction. I didn't receive a thank you, handshake, kiss my a** - nothing from him.
I have been lied to and told so many different stories from them, I don't trust anything they say or do.
My bike has 8,000 miles on it and is less than a year old. My bike has been back to the shop 4 different times for a ticking noise. The "trained" mechanics working there can't seem to hear the noise. The last time, the service manager put my bike on the dyno machine and still couldn't figure anything out!???! Not too sure this was such a good decision on his part, but hey he is the "certified" mechanic, not me. He then called Milwaukee for advice. They told him to check the lifters and call them back with results. I called Milwaukee to report the bad service I have received from the dealer and they mentioned the phone call from service manager. Milwaukee sd they still have not heard from the service dept. about results. I sd that's because the owner of dearlership will not let them tear the bike down. Service manager told me that when I phoned him the day before.
I was advised to pick bike up from there and take it to a new dealer.
When I went to get my bike, I rode it and it is now coughing, choking, backfiring, and still ticking louder than ever!!!! I noticed they broke off 3 chrome pieces and mentioned that to the service manager and another employee there. Neither one cared. They both were deaf to the coversation!!!!
Each time I've tried to talk to the owner, but he is never around or so I'm told. He is always on vacation. I guess when you steal $$$$ from customers, you can afford to be gone all the time.
I talked to his son-in-law when I was picking up bike (for the VERY last time from there) and was wanting some kind of explanation for the terrible treatment and service I received after spending $35k there. He was beating around the bush and **ssing me off. His wife told us to leave the property or she would call the cops. What a way to treat your customers!!!!!!!!!
This dealership is definitely a STEALERSHIP!!!!!
I have contacted my attorney and we will be seeing them in court.
Thanks to Starved Rock H-D, I now have $35,000 paperweight.
WOW, that sucks!!! I hope you have everything documented, because they will probably "lose" all your records before any court dates.
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RE: BAD Dealers and Experiences - 5/5/2006 1:23:57 PM
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FSRHD
Posts: 2
Joined: 5/5/2006
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I have copies of everything!!!!! All phone calls and visits to "stealer" have been noted as well. I have several other people who are willing to testify about their experiences with this "stealership" as well.
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