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1K Service - Not Impressed

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1K Service - Not Impressed - 5/9/2008 11:46:23 AM   
azfathog17


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Well this is my first HD so I am new to the whole service process. Love the bike by the way. I just had the service done at a local dealer (pricey) and brought my own Amsoil MCV which was not a big deal. They do not seem to frown on customers bringing in the non HD oil. I am guessing it is common. Anyway I think we all know that all FLSTFs come with the chrome filter. Well they decided that I wanted the fugly black filter....arrgghh!! It is just not the same without the chrome there. Of course the problem is replacing the filter, purges some of the oil. They offered to do it on the spot, but this would entai mixing the Syn3 with the Amsoil which was not desirable. Now they get to change my oil again with Amsoil they will purchase and install the chrome oil filter tomorrow. I guess I need to verify they actually did get the oil. The other thing that does not impress me is the invoice for the work. They replaced a few gaskets etc which was captured, and mentioned the 1K service, but there is no itemized description of what was actually done. It could be a pencil whip excersize, but at least I have a detailed summary of what was actually done. I get this with my $30 Honda van oil change. Is this the HD standard?? I do not think I am being too picky here?
I guess this is a small vent, but I am curious what others have experienced. Also purchased the service manual and plan on wrenching all the preventive maintenance stuff myself in the future. 
Thanks for any feedback.

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RE: 1K Service - Not Impressed - 5/9/2008 11:53:29 AM   
aviator


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everything I've ever bought from a dealership, I've gotten a very detailed printout. I haven't let them do any services on my bike. I found a independent mechanic I trust, to do my services. I got the oil, gaskets, CHROME oil filter and plugs myself from the dealer for under $45.00 and the indy's charge was under $150.

I can appreciate those that do their own wrenching - I don't. I did enough of that when I was working.... today, I'll pay someone to get their hands dirty.

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RE: 1K Service - Not Impressed - 5/9/2008 12:20:37 PM   
ThanatosUSMC


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Just had the 1K done to my FXCWC Rocker C. They didn't itemize all that is done, the owners manual does.
All fluid levels are R/R, R/R oil filter, Tensions checked on drive train complete, all fasteners that might vibrate loose are check for proper ttightness, all lube points done, Final drive belt tensions is adjusted. Misc stuff like tire air pressure, Head bolt tightness and such are checked,adjusted as required.

Has anyone else had any oil weepage from the cylinder bases to lower cases? Not enough to scream about and HD delership will monitor it. Quite frankly it isn't enough to concern me at this time (nor the HD techs). They cleaned area and I am also watching it. Apparently the 96ci has oil ring between jugs and case, 88B has a full gasket. Although an oil ring should not leak, it is not a gasket and some weepage is understandable. Not a desirable thing and from a cost standpoint machining and oil ring groove compaired to a flat gasket surface costs a lot more.

Hope this helps azfathog17

Life is not a journey to the grave
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And well preserved body,
But rather to skid in broadside,
Thoroughly used up,
Totally worn out,
And loudly proclaiming,
WOW !!!! What a ride!



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RE: 1K Service - Not Impressed - 5/9/2008 1:20:58 PM   
flyburch

 

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quote:

ORIGINAL: ThanatosUSMC

Just had the 1K done to my FXCWC Rocker C. They didn't itemize all that is done, the owners manual does.
All fluid levels are R/R, R/R oil filter, Tensions checked on drive train complete, all fasteners that might vibrate loose are check for proper ttightness, all lube points done, Final drive belt tensions is adjusted. Misc stuff like tire air pressure, Head bolt tightness and such are checked,adjusted as required.

Has anyone else had any oil weepage from the cylinder bases to lower cases? Not enough to scream about and HD delership will monitor it. Quite frankly it isn't enough to concern me at this time (nor the HD techs). They cleaned area and I am also watching it. Apparently the 96ci has oil ring between jugs and case, 88B has a full gasket. Although an oil ring should not leak, it is not a gasket and some weepage is understandable. Not a desirable thing and from a cost standpoint machining and oil ring groove compaired to a flat gasket surface costs a lot more.

Hope this helps azfathog17

Life is not a journey to the grave
With the intention of
Arriving safely in a pretty
And well preserved body,
But rather to skid in broadside,
Thoroughly used up,
Totally worn out,
And loudly proclaiming,
WOW !!!! What a ride!




i noticed mine weeping when i first got it i took it in they looked at it said it wasnt leaking.  I was having oil blowing out the heavy breather and that might have been dripping down in that spot.. well not blowing oil anymore they changed o rings in the mounting bracket and that stopped it.   Im keeping my eye on the weeping still though.


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RE: 1K Service - Not Impressed - 5/9/2008 2:08:35 PM   
Sarge4life


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My dealership asked me the first time what kind of fluids and filter I wanted and entered my preferences in the computer. Now they just ask me if I want the usual. I always get a detailed printout.

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RE: 1K Service - Not Impressed - 5/9/2008 2:19:39 PM   
tnharley7


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You will only get an itemized list of the parts they used and so many hours labor at a certain rate.  The owners manual tells you what is supposed to be done at each service interval.  At the 1K they should have changed the fluids in all three crankcases, checked the torque of all critical fasteners, adjusted the rear drive belt, and checked/lubed the head bearings and road tested the bike.  They usually print out a checklist for the mechanic to go by and check things off as he performs them, but usually the customer doesn't get a copy unless you ask for it.  Also, it is good to estimate the number of hours it should have taken and see if they actually spent that much time.  Another person on the forum took his XBones in for the 500 mile service, which is required on the Springers and is in place of the 1K.  His service tech just changed the oil and charged him $89, which obviously meant that they didn't do what was required.  Doesn't hurt to ask questions.  I have always had the dealer perform the first service, and then have always done my own for the other intervals.  There is nothing rocket science about it if you buy the service manual it tells everything you need to do, or buy the Fix-my-HOG DVD for your model and it has a mechanic take you thru every aspect of the service.  My opinion, is if you want it done right, do it yourself.

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RE: 1K Service - Not Impressed - 5/9/2008 3:36:23 PM   
tk353


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I learned from the first Harley i bought to ask and get a free 1k then after that I do my own service and only pay the dealer for things like the head bearings adjust and it was just $33.

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RE: 1K Service - Not Impressed - 5/9/2008 3:39:46 PM   
xxxflhrci


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This thread is the reason I do all of my own service, including the 1k.  For the price a dealer charges, you can buy a service manual and even a good amount of the tools needed if you don't own any tools.  An 8th grader  can read the service manual and do the work required for a 1k. 

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RE: 1K Service - Not Impressed - 5/9/2008 6:22:59 PM   
esyrdgcwby


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Yes Dealership services are expensive, but if they are acutally doing your service it does in deed take about 2.5-3 hours to do. So depending on the labor rate it can be very pricey. A good mechanic is a valuable thing !!

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RE: 1K Service - Not Impressed - 5/9/2008 9:47:39 PM   
azfathog17


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Thanks for the info. Perhaps I set my expectations too high?? In general I am a bit of a skeptic when it comes to service shops in general from some previous bad experiance. I try to do most of the maintenance myself on my vehicles. I figured it would benefit having the first service on the fatty done at the dealer. They charge for 3hrs of labor. I have to assume it was all done by the book. The filter is annoying, it was not the mechanic, but the service advisor giving the wrong info. Oh well....move on.

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RE: 1K Service - Not Impressed - 5/10/2008 6:01:14 AM   
trafficjams

 

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quote:

ORIGINAL: azfathog17

Thanks for the info. Perhaps I set my expectations too high?? In general I am a bit of a skeptic when it comes to service shops in general from some previous bad experiance. I try to do most of the maintenance myself on my vehicles. I figured it would benefit having the first service on the fatty done at the dealer. They charge for 3hrs of labor. I have to assume it was all done by the book. The filter is annoying, it was not the mechanic, but the service advisor giving the wrong info. Oh well....move on.


yeah... i cant believe they were going to let your 1k service go out the door without a chrome oil filter on your 08 flstf either... i'd find a different dealer for that reason. if they were trying to safe a ridiculous dollar on the oil filter, who knows what else...

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RE: 1K Service - Not Impressed - 5/10/2008 6:15:35 AM   
PoorBoy



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My '08 has never been wrenched by a dealership since I rode off with the odometer showing 1.x miles.  I am now coming up on 11,000 miles, on my second set of tires, and always replacing plugs, and synthetic oils each time to my indy.  Now I'm doing the liquid changes and plugs.

Nobody is going to take care of your bike like you will.  The service manuals are excellent after reading through them a few times.  My acquired tools are inproving; still looking for a decent torque wrench set-up and a greese fitting that bends enough to attach to my steering head.

As everyone says here, nothing like building your confidence and pride by doing it yourself.

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RE: 1K Service - Not Impressed - 5/10/2008 6:23:39 PM   
xxxflhrci


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quote:

ORIGINAL: PoorBoy
My acquired tools are inproving; still looking for a decent torque wrench set-up and a greese fitting that bends enough to


Harbor Freight  torque wrenches are good.  Talked to a guy in a calibration lab that told me they were as good or better than Craftsman.

Just change your grease fitting to the correct angle that you need.  You can get one at an auto parts store for about 50 cents.

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2000 Road King Classic. Andrews 26G cams, SE Stage I, DFO, V&H True Duals with Samson Fishtail Mufflers.

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RE: 1K Service - Not Impressed - 5/10/2008 7:03:06 PM   
hdrdrd17

 

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i just wonder do they do everything on the maintenance list or cut corners.
i work on cars (my job) and i see the short cuts some guys i work with take just to save some time and make some money(flat rate scale). me i prefer to take my time and get it right, i'm very meticulous when working on someone else's car. and i'm just as meticulous when working on my own car or bike. it all has to be done to my standards or its just not good enough. personally i think they do take short cuts...i doubt that they check the torque on every bolt.

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RE: 1K Service - Not Impressed - 5/11/2008 9:09:08 PM   
azfathog17


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I went back to the dealer for the follow up filter swap.  They promptly replaced it with the chrome one and topped of the Amsoil that came out when the filter was pulled.  They also gave me the remaining oil.  I now have a piece of paper that says 1k service performed at the dealer.  Was it worth it?  I guess I am indifferent about it now.  

Do not buy an HF torque wrench...they are garbage.  I almost stripped camshaft cover bolts on my Yamaha ATV using one of them.  I use Craftsman, and would not use anything of less quality, especially on this bike. 

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RE: 1K Service - Not Impressed - 5/12/2008 6:55:03 AM   
av8r


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What's a good size torque wrench?  In the service manual I see a wide range of torque specs.  Is there one wrench to cover most of these, or do I need more than 1 wrench?  Thanks.

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RE: 1K Service - Not Impressed - 5/12/2008 7:16:09 AM   
m i k e


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never took any of my scoots to the dealer ship for wrenchin
just for open house buy occasional chrome item
i will continue togoto my local wrench,he rocks

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RE: 1K Service - Not Impressed - 5/12/2008 10:22:47 AM   
roofgunner

 

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Even though I was a Kaw-Suz mech back in the 70-80's, I let the dealer do the 1000 mile service just to cover myself for the warranty and that this was my first H-D. If the mech is doing his job he should check everything listed in the owners manual and to back up what was done when the bike was prepped. The first oil change is important because all the parts are mating at that point and the motor will tend to run a little warmer until it's broken in. The clutch needed to be adjusted on my bike and the service manager gave a run down on what they did.

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RE: 1K Service - Not Impressed - 5/12/2008 1:19:13 PM   
Asphalt Cowboy


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THAT'S PISS POOR. END OF STORY.

I just went to my stealership today and had it out with the Service Manager. I believe in MAKING them stand behind who they are and what they do. A freakin BLACK oil filter on a Fatboy? WTF? Don't take any crap from them and don't be afraid to piss them off either. Someone at that dealership cares how you get treated and will handle the situation. Just be prepared to take it to them. In my experience, The lower level guys at the stealerships are like the bullies in school. They will f&*k with you only untill you punch back. My pennies......

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