As several of you are aware, I recently ordered some replacement cables, hoses, plug wires, etc. of the stainless braided variety for my ’99 Night Train (as is it torn down being repainted). I ordered the wires from the Cycle Shack in Oolitic, Indiana and they were Magnum Shielding brand (which I believe to be one the better, if not the best available) based on my bike’s year, model, carb, etc. Apparently my S&S carb is somehow different and I determined by trial fitting that the cable travel was not correct on my throttle and idle cables. I contacted the Cycle Shack and to my surprise they were less than helpful and suggested I contact the manufacturer directly to determine if it was some type of manufacturing defect. [:@]
I called Magnum Shielding and found the staff to be very knowledgeable and helpful. Basically I was told that if I had only trial fitted the cables (i.e. did not actually use them) that I should be able to exchange them for some with the correct travel for my bike. Well… the messages (plural) back from the Cycle Shack was the only way I could exchange them is if there was a manufacturing defect and I would receive back the same part number, no changes. [:@]
After briefly discussing this issue with Magnum Shielding I was given a RMA number and this morning I received a very pleasant phone call saying that the cables were received in acceptable condition and the ones I want would be produced and shipped out next Tuesday. Excellent customer service!!!
They can make just about any custom cable or hose you need and you can buy their products through various dealers (Custom Chrome, Drag Specialties, etc.)
Many thanks to Wendy and Sue from Magnum Shielding!!!
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Wow, that was pretty awesome of Magnum... and pretty crappy of Cycle Shack. I'll be sure to remember this... [sm=goodidea.gif]

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'05 ElectraGlide (in blue)
'90 Softail Custom
'58 Pan
NOTHING is for sale!

I have had problems with Cycle Shack also

Is Cycle Shack perhaps related to Radio Shack?

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'06 Road Glide - 114 cui, stage IV heads, 615/585, K&N, PC III, D&D Fat Cat
'07 Nightster stage I with PC III and D&D Fat Cat
Old Guys Rule!
Only the Good Die Young.

Sounds like they should be named "Crap Shack"! I never understand how businesses think word of poor service WON'T travel at light speed... I mean come ON, this is the internet age!

Cheers!
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THE REAPER
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Thanks for the heads up on "cycle ****" I will stay clear of them.

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I'm glad they took care of you. I'll be scratching "Cycle Shack" of my list...

Ryan

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If Life hands you lemons today, smile and give thanks.
Then when Life isn't looking, give him a quick knee to the groin. That'll teach him...

From some of the service that we've had, I would say that they are related.

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Life's not about how many times that you get knocked down, it's about how many times you get back up.

Glad to hear that you got your problems taken care of. Like the man said, don't they know or care that when bad service is given, that it will spread pretty fast? They must be large enough that they don't care. Glad to hear that everything turned out OK for you.

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Life's not about how many times that you get knocked down, it's about how many times you get back up.

Thats service. On the other hand, I think I'd tell cycle shack what fun they could have with a rolling doughnut.

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It does'nt matter where your at, it's where you can get to from there! Rich K. http://www.garageband.com/artist/Kikplate