Dealer Scare Mongering on the Use of Syntheitic Oil

A customer phones me for help.A dealer is denying this poor guy warranty because of hard metal fragments imbedded in his pistons. The dealer chastises the customer for using Amsoil synthetic oil. “The metal fragments must be coming from the bottom end crank bearings!� he intones. “The bearings are skidding because the oil is too slippery� I tell the customer to have the dealer to split the flywheels and to prove what he is saying. The dealer pooh-poohs the customer and tells him 45that the crank is a sealed unit because it is pressed together….there are no longer crank pin nuts holding the assembly together. I tell the customer that the crank is designed to be pressed apart for rebuilds.“Tell the dealer to get one of his mechanics with Japanese bike rebuild experience to disassemble the crank for inspection.Pressed crankpins have been around a long time on many other brand bikes.� Say I.The dealer calls in the Factory warranty rep, who examines the engine including crank. He authorizes a complete rebuild and takes the damaged engine components away with no comments or explanations.Moral of the story.

Synthetic oil was not an issue.

There are some problems with the new engines.

Harley replaces them and takes the damaged parts and/or engines back to Milwaukee for closer examination. They do this to figure out problems to correct them in future production. Get the wrong dealer and you’ve got problems. Good dealers have your best interests at heart because you are their future. A good dealer doesn’t have a paranoid siege mentality where the fault always lies elsewhere. The Factory engineers and warranty reps are pretty good in that they can figure out what is really going on but they still have to adhere to the Party Line.


Source: http://www.heavydutycycles.com