RE: Harley Dealer Survey
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[Poll]
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Harley Dealer Survey
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Total Votes : 345
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(last vote on : 5/20/2008 2:44:00 PM)
(Poll will run till: -- )
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RE: Harley Dealer Survey - 3/4/2007 12:46:36 PM
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Sam
Posts: 2361
Joined: 4/7/2006
From: THE MARITIMES Canada
Status: offline
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"Dealerships", the scum should be skinned alive, covered in honey and tied to an anthill..............oh wait, I work at one, nevermind
_____________________________
The more people I meet....the more I like my dog.
2007 Road King Custom
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RE: Harley Dealer Survey - 3/4/2007 12:49:35 PM
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Bluerose
Mulitple Time Contributor
Posts: 9287
Joined: 2/25/2006
Status: online
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I have 2 local dealers owned by the same guy. I really never have a problem. The people and the parts departments are way different though. I drive the 1/2 hour to the one I bought my bike from instead of the one right down the street just for the people.
_____________________________
''08 Ultra Classic w/ABS
"20 years from now you will be more disappointed by the things
that you didn’t do than by the ones you did do." -MT
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RE: Harley Dealer Survey - 3/5/2007 6:16:20 PM
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Dave_E
Posts: 2377
Joined: 7/16/2006
From: Stanwood, WA
Status: offline
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I am 100% sure the parts and motor clothes departments will get me what I ask for, price is non-negotiable. Service department is indifferent to me, they will never touch my bike unless it's warranty. The staff is the best, free coffee bar, they want you to stop buy after the sale (yea I know, the more I'm there the more I'll spend). I call it my Harley Dealership.
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CHECK 6
07 Road King Classic
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RE: Harley Dealer Survey - 3/5/2007 6:24:10 PM
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kmrutledge
Posts: 107
Joined: 1/12/2006
Status: offline
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Everyone at my dealer has been great although I know people that hate it and won't even go through
the doors. I stop by every chance I get. I'm sure its because I'm always byeing stuff though.
Never bite the hand that feeds you...........
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RE: Harley Dealer Survey - 3/5/2007 7:07:04 PM
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Cryptoboy
Posts: 3449
Joined: 12/8/2003
From: Phoenix, AZ
Status: offline
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As long as I don't have to get my bike serviced by any of the local dealers (praying for no warranty related work!) I like them fine.....
_____________________________
No, I will not fix your computer.
Go Noles!!!
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RE: Harley Dealer Survey - 3/6/2007 4:28:23 AM
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SoftailBrian
Posts: 1239
Joined: 2/23/2006
Status: offline
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I walk in the front door and the sales guys say, "What's up Brian?" Go past the parts counter on my way to service and the parts guys say, "Hey Brian, how's it going?" Then when I do get to the service department I'm greeted with, "Damn it Brian, whatcha do now?" The chickitas in Motorclothes are deffenitly a bon.....................................us. My dealership are great people. Same folks own the one just south in Roseburg. Great people down there as well.
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RE: Harley Dealer Survey - 3/6/2007 5:40:52 AM
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Ben U
Posts: 531
Joined: 8/30/2006
Status: offline
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Every time I walk into the HD store, I'm greeted like a long lost friend by the salesman, parts guy, and girls behind the counter. I still don't get it but I'm not complaining. Great place. Leesburg Gator HD.
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RE: Harley Dealer Survey - 3/6/2007 4:49:08 PM
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Keith_H
Posts: 2090
Joined: 4/21/2006
From: Columbia, MO
Status: offline
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Yes, Mid America Harley Columbia, Missouri.
No complaints, no problems. In fact I've been real impressed with all the good stuff they do from sales to service to cloths and such. Good customer service/
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MSgt, USAF Ret 78-99
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RE: Harley Dealer Survey - 3/6/2007 5:44:16 PM
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Cigar Aggie
Posts: 1044
Joined: 6/20/2005
From: Weatherford, Texas
Status: offline
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Red River Harley Davidson in Iowa Park, Texas has been stellar!!!!!!
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Run, Ride or Die!
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RE: Harley Dealer Survey - 5/19/2008 10:59:01 AM
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nmfxstc
Posts: 959
Joined: 2/18/2005
Status: offline
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My neighbor and I (and we have logged abioyt 25K miles together on many corss country treks) bought n2008 Ultyras (I had a 2005, but this was his first HD) and did our buy all via email and a few calss. We odered ABS, 103" w/255s, slip ons and air box. We also added some "goodies", including saddlebag rails that are no longer in the HD catalog.
Black Canyon HD in Montrose, CO (Dennis, the manager and Ben, the sales manager) handled us superbly! here's why:
The saddlebag rails? Ben searched dealerships and found two sets for us! A last minute change (my screw up, not theirs) meant an overnight delivery or some hoop jumping to get my part...they did it!
Delivery day we took them out and they made sure we did a couple of miles circling the block and riding a small dirt alley to scuff in the tires and clean off the mold relaese because we were about to ride a rathwer trecherousd twisty road (Oray, CO to Sliverton, CO...thousands of pot holes, gravel mountain runn off, critters, etc.).
We were 20 miles out when I stopped to get a smoke and noticed an oil leak with a puddle of oil behind the rear cylinder! I HAD to go back, but my neighbior had to make it back to ABQ, NM to go to work that evening (it was about 1:00 PM at that time).
I returned to the dealer and they had that baby on the lift and tore through it to find the probllem. No reallty big deal...the "O" ring on a pushrod cover got pinched (remember, they did the 103" build for us).
After curing that, the dealeer hiomself was detailing my bike, including claenin the saddle! by now, it was after 5:00 PM and I was ready to head home...NO WAY! The dealer explained that it was snowing in Ouray, deer and dark were approaching, and I was to stay in a hotle for the night on their dime!
1,000 miles later, we diecided to run the 320 miles and have them do the servicve. Took the wives along for their first really long ride (they are lunch riders!). we made a three day weekend of it.
Now, servicing two Ultras...figure five hours or so. I asked if someone could run us back to our hotel (the gals just had to buy helmets and shirts and stuff, so they had come with us to the shop). Ride back???? NOPE! They gave us the shop pickup to use!!!!!
Come on, folks...is this service or WHAT?????
Black Canyon is honest, sincere, no huge mark ups...and a pleasure to deal with...true friends!
If anyone in NM, CO or UT is in the market...give these guys a chance! I promise you won't be disappointed!
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RE: Harley Dealer Survey - 5/19/2008 1:17:05 PM
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hoosierhog88
Posts: 1303
Joined: 11/22/2005
Status: offline
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And twenty (20) points for thread resurection!
_____________________________
2008 Electra Glide Ultra Classic
Candy Red Sunglo
RUSH Slip-on Slash Up Mufflers w/2.0" Baffles
Screamin' Eagle Race Tuner
Screamin' Eagle Stage I Intake
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RE: Harley Dealer Survey - 5/19/2008 2:44:01 PM
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Flying Horse
Posts: 509
Joined: 10/23/2007
Status: offline
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Yes and No.
Yes, I'm sure I'll get a reasonable deal on the next bike.
No, I'm sure they'll try to steal any trade-in.
No, despite my loyalty etc, I'll never get pushed to the head of the service line when in dire need.
Yes, They will answer my questions.
No, I'm not sure if the answers are correct.
Yes, The sales guy always remembers me.
_____________________________
You tell him I'm coming and I'm bringing Hell with me!
04 FLHRSI with lots of goodies.
Member American Legion Riders
Member Patriot Riders
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RE: Harley Dealer Survey - 5/19/2008 2:47:23 PM
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Stixman
Posts: 87
Joined: 2/8/2008
From: Renton
Status: offline
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quote:
ORIGINAL: millzog
They were really nice to me before the sale , and after I bought my bike . They didn`t know me anymore ! WTF
Happened to me as well. Glad we seem to be in the minority so far.
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Ride Like There's No Tomorrow In Case There Isn't
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RE: Harley Dealer Survey - 5/19/2008 3:14:42 PM
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smitty901
Posts: 520
Joined: 2/3/2008
Status: offline
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Many riders go to the Discount muilt store dealer and some save a few bucks ,not much.
I know a person that drove 100 miles to a discount dealer to save 100 dollars, then bitched because he could not jump ahead in line for service at
the local dealer.
Well thats were these walmart dealers come from.
Those that go to dealers that have been owned by the same people,the tech and parts people have been around a long time have no problems.
It is some how cool to buy a knock off part on ebay then call the dealer a stealer.
And when their Hd does not run right after a walmart stage 1 and Bubba the indy that never finished tech school worked on it they agin blame HD.
Labor cost are high look around it is the same every were. But When a GOOD dealer ship works on it you get your money worth.
Mischlers HD beaver Dam Wi.
50 years same owner. Great honest people. I guess that why I wonder were they come up up all that stealer stuff
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RE: Harley Dealer Survey - 5/19/2008 4:05:17 PM
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Dickf5187
Posts: 42
Joined: 5/8/2007
Status: offline
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I have four dealers within a 45 minute drive. The closest dealer is a shoestring Ma and Pa operation in the farm lands. No selection of bikes, accessories or clothing and you have to pound on the desk to get someone out of the back to help you .... don't know how they meet the HD standards.
Dealer two struck me as a used car dealer. Swaggering, sun glassed sales dudes with no idea as to what they were selling.
Dealer three managed to get my money four different times during the HD heydays when MSRP was a joke and bikes were hard to get. They always had bikes so they were the only game in town at that time. The sales guy never seemed to have the time to say Hi and the parts guys always acted bored.
The guy that gets my dollars now is the farthest from me but has been great in all respects. The sales guy always has time to say Hi and talk about the bike and anything else you want to talk about. One afternoon he spent about an hour in the back area helping me pick out a set of slip-ons by starting various bikes to let me hear the different sounds. The parts guys know there stuff and the service people do it right. Very different from Dealer Three. The dealership... Freedom HD in North Canton, OH. the sales guy is Dana.
PS They weren't always like this but new management turned it around.
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RE: Harley Dealer Survey - 5/19/2008 6:35:22 PM
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pittguy
Posts: 2017
Joined: 7/22/2006
Status: offline
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Wheres the good dealers names? the bad dealers names?
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RE: Harley Dealer Survey - 5/19/2008 6:54:14 PM
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Butt Ugly
Posts: 48
Joined: 1/17/2008
Status: offline
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I have a low opinion fo my closest dealers sales department. I went else where for my last purchase. But........... the service department has been fantastic. I had a charging issue. They checked the output, load tested the battery and found a loose connection. All that before even making up a repair order. I asked the charge and they said it wasn;t worth writing it up, we'll catch you some other time. The parts man gave me a seat hold down nut that goes through the fender another time. He never even told me how much they were.
I'll give them some more business. I like it when I feel like a winner coming out of a dealer instead of feeling like I just put some guys kid through college.
So that is a good review on my closest dealer, others I have dealt with get a thumbs down. I understand it takes bucks to foot an overhead, but small concessions help bring customers back.
_____________________________
B.U.
'06 FXDB Street Bob
K&N
V&H pipes
Carlini bars
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RE: Harley Dealer Survey - 5/19/2008 6:55:47 PM
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FatBoy94
Posts: 199
Joined: 10/16/2007
Status: offline
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I go to two different locations Greensboro and Highpoint NC both owned by the same people and they have treated me great.
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Love to ride. A good day is a day on my Harley.
1994 FatBoy Greensboro NC
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RE: Harley Dealer Survey - 5/19/2008 7:18:52 PM
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jandlcars
Posts: 420
Joined: 8/26/2006
From: Milton FL Originaly San Rafael CA
Status: offline
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Sorry to say no.
The sale was the last time they knew my name.
Everything voided my warranty.
7 days out of warranty the stater came loose again and went into the chain 06 DWGI 19000 mi on it now.
Service manager has a way to get you thrown out of store if there is a problem's with bike under warranty. Hi makes you upset now you are a hostile customer DO NOT COME BACK STAY OFF OUR PROPERTY.
I will add Dealer's name as you asked
Pensacola HD
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There Are Those That Ride And Those That Want To Ride
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RE: Harley Dealer Survey - 5/19/2008 7:38:53 PM
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*NIGHT TRAIN*
Posts: 1535
Joined: 2/8/2008
Status: offline
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I've got 3 dealers within a 50 mile radius of my home town...one's in Chillicothe, Ohio and I've tried a few times over the years to deal with them...prices too high and don't seem to care if they sell you to you or not...
One of the others is in Huntington WVa, used to be Benjy's, now Charlie's...I've bought one bike from them in '04 and still don't know how it happened, just lucked into a deal...prices will give you nose bleeds and there's no dealing on the price...and other than one pretty decent salesguy, no matter how many times you've been there, they don't know or care who you are...
The last place is where I do my business, Baxter's in Bidwell, Ohio...bought my Train there, good price and very fair trade in on my '04...MSRP or below about all the time, last time I was there V Rods were $1,000 below MSRP...10% off on all parts, H-D or any other brand...you walk in and you get personally treated honest and RIGHT...I think last time I checked online, they had the highest customer satisfaction rating in Ohio...I know the other dealers around here hate to hear of you going to Baxter's, because they know they've lost your business now and in the future...I've took a number of friends there who've become real happy buyers and customers...
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The Pussification Of The American Biker Is Upon Us.
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RE: Harley Dealer Survey - 5/19/2008 7:50:14 PM
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mphamrick
Posts: 146
Joined: 2/9/2008
Status: offline
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So far so good I am pleased with the service and advice.
_____________________________
08 Ultra
V & H Big Shot Duals
Stage 1 Kit
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RE: Harley Dealer Survey - 5/19/2008 9:30:05 PM
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BigDaddyMike
Posts: 1463
Joined: 2/5/2007
From: Tidewater
Status: offline
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quote:
ORIGINAL: Ram
Not a real tough question as far as I'm concerned.
My dealership has been and is nothing short of fantastic. 
I get service and maintenace reminders, thank you's, post cards, sale coupons, discounts, open house inventations, a personalized custom calendar with a photo of my bike an myself, happy _________ holiday cards (just plug in the holiday). Now this has been OVER a YEAR since I purchased my new RK. 
And they know who I am EVERY time I walk into the door, or call on the phone, be it Sales or parts or attire.
I sledom go to the service desk, but even as unfrequent as I am their, I get the same courtious responses and answers to any questions as well.
And for any that want to know who they are:
Southside Harley-Davidson/Buell
Virginia Beach VA
+1
Hampton Roads HD/ Buell
Yorktown Virginia,
owned by the same person/family that owns Southside. All Riders, all friendly. All courteous before and after the sale. All I would consider friends and many of whom I ride and socialize with. They even go way above and beyond. I recently had a friends of mine's daughter's house burn down. She is a single mom of 2 little boys. I went to all people I knew, personally, /professionally and also to my church to try to get them some stuff. They lost everything. No renters insurance..yadda, yadda, yadda. The guys (and gals) at the Dealer put a jar out, collected contributions, gave personally and some of the gals in motor clothes even got a box of toys together for the kids.
http://www.hrhd.com/
I, too, am proud to let you know who they are, they have done me right in all respects. Can't beat them hands down.
I feel sorry for those who don't have a dealership with all that Mine has going on....
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BigdaddyMike
05 FLHRSI
Wheels/Brake/ME880
ThundermaxAT
Rinehart 2:1-Thanks, Bart!
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