Engine died in 440kms
Thread Starter
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Intermediate
Joined: Nov 2021
Posts: 26
Likes: 16
From: Australia
That's what I requested 2 weeks ago, apparently here in Oz there is no stock! I waited four months for the bike so don't doubt it.
Thread Starter
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Intermediate
Joined: Nov 2021
Posts: 26
Likes: 16
From: Australia
Thread Starter
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Intermediate
Joined: Nov 2021
Posts: 26
Likes: 16
From: Australia
If by head office you mean HD then I don't get it. I thought all work has to be met by HD whilst a bike in under warranty. Companies want the profit without the after sales commitment that has to go with it. I would seek legal advise to see how to get a refund seeing as how it has been refused.
Last edited by Bells76; Nov 8, 2021 at 01:49 PM.
Thread Starter
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Intermediate
Joined: Nov 2021
Posts: 26
Likes: 16
From: Australia
If they are saying they will fix it, then I do not see the issue. Unfortunately with all the supply chain shortages I can see getting parts will take months.
I stopped by a dealer near me on Saturday and they had 2 new bikes on their floor, that was it. They can not get any more 2021 bikes and have to wait till they get their 2022 shipment in Jan
The parts guy was saying, if he didn't have a part in stock he probably would not get it till April
I stopped by a dealer near me on Saturday and they had 2 new bikes on their floor, that was it. They can not get any more 2021 bikes and have to wait till they get their 2022 shipment in Jan
The parts guy was saying, if he didn't have a part in stock he probably would not get it till April
Thread Starter
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Intermediate
Joined: Nov 2021
Posts: 26
Likes: 16
From: Australia
Which is it? They can't afford to fix it (took that to mean they are refusing to fix it) or can't get to it for a couple of months? You stated both in the same post above. No picking on you just would like clarification. The factory does not actually do warranty work, they have authorized dealers do it and they reimburse them for the cost of the work. Not sure about the "can't afford it" comment. As far as waiting two months, I took my Road King in for a new battery and a 10K service and was told to bring it back in two weeks. They were that backed up and no room to take it in because of bikes waiting on parts due to the supply chain issues.
Seasoned HDF Member
Joined: Jun 2010
Posts: 9,332
Likes: 3,873
From: Upstate New York
Apparently Australia has much stronger consumer protection laws than we have here. The dealer saying they "can't afford to refund your money" sounds like the dealer's problem to me.
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Banned
Joined: Jan 2019
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From: Nunya.
The 114 Heritage in Australia is 30K drive away and yea by the way this morning I rang HD Au warranty in Sydney and there might be a 2021 Heritage in the system for a total engine warranty that we couldn't find but we didn't find it. There's no other Softails in warranty for similar either , nor baggers.lol