Hello all. I have a 2016 Dyna Low Rider S. I would like to share my experience with Discount ESP and perhaps seek another perspective or point of view on this experience. I was denied my claim and not sure where to take it from here..




Before discount esp, I initially had two years harley factory warranty and when it was close to expiration I consulted a harley dealership about extended warranty and it was too expensive. Had to go into a finance office, run numbers, percentages, interest... it was weird and expensive to say the least.




So I went online, discovered & bought Discount ESP.

I purchased 2 years extended warranty with tire and wheel because it was cheaper and looked like it had good reviews.




A few months in.. it wasn’t a scam! I had to use my tire and wheel because of a nail in my front tire so this was the first time dealing with them. All good, though a slight issue with dealership receiving payment from them but other than that.. satisfied.




Now fast forward.. here’s what happened.




I was with a buddy, he was on his motorcycle, I was on mine, we were riding to work in the morning and when we arrived, my bike was making so much noises from the motor. We were both in disbelief but I was the one who was so sad in that moment. I noticed when I was riding I would twist the throttle and I wouldn’t speed up. The RPM’s would go up but I wouldn’t really pick up speed.




So, I called the number on the back of my card for Discount ESP and had a tow truck come out to my job and pick up my bike while I was at work. It was 100% covered through them which was awesome. I was worried tows were expensive and I would have to pay out of pocket.




Once the bike was in the dealership a claim was made and the bike was inspected. Harley determined it was the clutch that needed to be replaced so they replaced it under warranty. It was given approval from Discount ESP which we were surprised they covered clutch components. Anyway, because of the rain, the technician was unable to ride the bike. Two days later when there was no rain, they started up the bike and heard a lot of noises. Harley asked for my permission to inspect the motor I gave them the O.K.




They found out that the lifter/tappet broke off and eventually got clogged in the oil pump and caused that to fail. The cams were worn and the camplates needed to be replaced as well.

Discount ESP sent an inspector out the following week and now my claim is denied by Discount ESP for “Abuse”.




I’m so confused. Not sure what to do from here since I just found out a few hours ago but my service advisor is going to call them in the morning to learn why the claim is being denied for “abuse” when the inspector noted that there were “no signs of abuse”.




My dad, service advisor and I suspect they make their money by selling these plans for cheap and denying any chance they can by falsely accusing customers of abuse to get out of warranty work.




What a bummer. I love my bike. I am so sad when I see other people out riding and I’m in my car, commuting to work ):




This sucks.




I should also note, Oil Pumps and lifters are a common problem for the Low Rider S. Screaming Eagle 110 motors in particular.

I love my bike. I bathe her, garage and tender her up every night.

My poor baby. She’s torn apart right now behind the service doors.

Sorry to hear that. IMHO, a lifter is not something that should fail due to abuse, unless someone set the rev limiter to 9,000 RPMs. Oh yeah...aren’t lifters a known issue on the 110s?

Cancel the esp and get a pro rated refund

If I were you I would give Jim Palmer a call. He is the main guy at Discount ESP in getting stuff covered.
You can reach him at Boardtracker HD @ 608-757-0880. He should be able to get you some satisfaction.
Keep us posted but make sure you get a hold of him.