Is this normal? Dealership experience
I went to my local H-D dealership to have the ignition lock on my bike looked at since it's stuck. About an hour later they come back telling me it's an internal issue and that I need a new one. I told them I'd have to come back another day for that since part+install was around $400. The guy then proceeds to charge me an hour's worth of labor = $121 + tax. I'm not against paying someone for a service but I highly doubt this actually took an hour to diagnose. Did I get screwed?
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You stated "about an hour". Yes, it would be proper to charge labor for that type of trouble shooting. However, $121/hr labor is to high, IMHO.
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Check with your local Indy, order the lock keyed from the factory (you should have received a small tab with numbers on your keys at purchase). Use that and the factory will make a new assembly for your keys
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Yeah...mechanics should spend their days diagnosing other people's problems for free. Try that at a doctor's office and see how far you get. If you think the labor rate is too high you're also free to not do business with them. As a mechanic, this entitlement mentality really pisses me off. If you cant afford to pay a professional and are unable to fix it yourself I guess the next move is sell the bike
You couldn't diagnose it yourself but you know when someone else does it took them too long? |
Originally Posted by Trench
(Post 18260433)
Yeah...mechanics should spend their days diagnosing other people's problems for free. Try that at a doctor's office and see how far you get. If you think the labor rate is too high you're also free to not do business with them. As a mechanic, this entitlement mentality really pisses me off. If you cant afford to pay a professional and are unable to fix it yourself I guess the next move is sell the bike.
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If it is a late model Touring bike the ignition/fork lock comes out very easy. Look at a service manual, needs no tools, you might just need to pull it out and clean and graphite it.
Yes, the mechanic will get a dime on the dollar the dealer charges you. |
Not sure you're exact issue, but have to tried using graphite to get it unstuck ?
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Some places charge a minimum of 1-hr labor to diagnose anything. $121 per/hr isn't out of line. They should have ok'd that charge with you when they wrote your order up.
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You got the "Chuck's Deluxe" service. That's where you spend over $100 (hence the H-D), and it's still not fixed.
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Originally Posted by cruisn
(Post 18260443)
If you read the post, you'd see I said I don't have a problem paying someone to provide a service. However I disagree it should've costed what it did to look at a key tumbler to tell me I'm shit out of luck.
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