BAD Dealers and Experiences
#1541
06-23-2012, 05:04 PM
Road Master
I bought a 2009 custom dyana glide very nice bike from red rock Harley and the deal was ok rate on finance. Very bad 19 percent but I loved the bike drive it for 6 months and traded it in on a car that I hated gave me great trade in so I hated that dealer so much 2012 accent car ok but finance guy cheated me so I traded it for a 2012 Chevy Malibu and got such a good deal I love it great car and company Finley treated me great well about a month ago I saw my bike at another dealership and want to. Buy it back. But asking to much I payed 11000 dollars and they want 12500 it has. Been there 8 months can't sell it for that price but don't want to. Budge on price if will sell it for 10500 will. Buy it and I don't understand the. Ike needs new tires.
#1542
06-23-2012, 05:11 PM
Can't hardly?...you got?.....seriously? you are ******* someone else's grammar?
Last edited by Dawgtraxx; 06-23-2012 at 06:42 PM.
#1543
06-23-2012, 07:14 PM
#1544
06-24-2012, 11:28 AM
6th Gear
Join Date: Jun 2012
Location: The OW WV
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Harley of WV, S. Charleston WV
Price increase of 1800.00 on new 12 Iron from agreed on price, I called Bravo Sierra and got that fixed, (1000.00 padding because I was a warm body that walked into the dealership and 795.00 extended warranty slid in). Refused to refund an accessory purchase (got general manager involved to get refund). General manager told me after a week the dealership offered delivery (I work 7 days a week and was having trouble arranging a ride to the dealership 70 miles away). Bought a security system, and a LED headlight 10 days before the bike was delivered. The bike arrived with no security system after I was told it would be installed and programmed, no LED headlight. Its been 2 1/2 weeks I am told both are on back order? Bike also arrived without a temporary tag, or inspection sticker, the Krome Specialist (What the hell is that??) that delivered it said "Hey follow me back up on the bike, and we'll get your tags and sticker," huh??
I went to these guys because my hometown dealership is notoriously shiesty, but at least when they try to screw you, they're up in your face about it. I can respect that type of dishonesty, at least you know its going to happen.
Price increase of 1800.00 on new 12 Iron from agreed on price, I called Bravo Sierra and got that fixed, (1000.00 padding because I was a warm body that walked into the dealership and 795.00 extended warranty slid in). Refused to refund an accessory purchase (got general manager involved to get refund). General manager told me after a week the dealership offered delivery (I work 7 days a week and was having trouble arranging a ride to the dealership 70 miles away). Bought a security system, and a LED headlight 10 days before the bike was delivered. The bike arrived with no security system after I was told it would be installed and programmed, no LED headlight. Its been 2 1/2 weeks I am told both are on back order? Bike also arrived without a temporary tag, or inspection sticker, the Krome Specialist (What the hell is that??) that delivered it said "Hey follow me back up on the bike, and we'll get your tags and sticker," huh??
I went to these guys because my hometown dealership is notoriously shiesty, but at least when they try to screw you, they're up in your face about it. I can respect that type of dishonesty, at least you know its going to happen.
Last edited by killertomatoes; 06-24-2012 at 03:06 PM.
#1546
06-24-2012, 01:43 PM
Cruiser
Join Date: Apr 2009
Location: Sandusky, OH
Posts: 193
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I can actually add more to this now! I purchased a 2012 XR1200X last Saturday & they dropped it as they were bringing it out to me! They are replacing everything damaged but still I got nothing out of it & I have a dropped bike plus down time in the shop once the parts come in ....Also Mad River is the worst dealer in our country. They lost someones Harley for a few days a couple years back & their mechanics scratch every other bike they work on
#1547
06-26-2012, 11:05 PM
Tourer
Join Date: Feb 2009
Location: St Louis, MO
Posts: 423
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Mid American Harley Davidson: Columbia, Mo
Purchased helmet, assured by employee fit was correct. Went home, put the helmet on again, felt too small. Went to vendor website, sure enough... Wrong size! Called next day, explained problem and that the helmet had not been worn, was told "policy is no returns and policy is policy, pound sand"
Beware, they clearly don't train employees on proper figment or stand behind employees suggestions.
Purchased helmet, assured by employee fit was correct. Went home, put the helmet on again, felt too small. Went to vendor website, sure enough... Wrong size! Called next day, explained problem and that the helmet had not been worn, was told "policy is no returns and policy is policy, pound sand"
Beware, they clearly don't train employees on proper figment or stand behind employees suggestions.
Last edited by StLSpringer; 06-27-2012 at 07:32 AM.
#1548
06-27-2012, 11:46 AM
Old story, but wanna play...
Took my almost new Ultra back because the Battery was dead and system not charging. Rode it in with a spare battery in the saddlebag.
Told the guy it wasn't charging and needed repair, I was called the next day - its ready. I got to the dealer and they had ripped out my accessory brake light turn signal adapter and told me that was the problem, tried to present me a bill for a hundred bucks, I got on my bike told them to shove the bill and have the GM call me...................
When I got home about 20 miles of course the battery was dead, got a call from the GM and after a heated conversation they gave me a bike to ride while they fixed it correctly and of course they canceled the bill.
I still don't trust them
Took my almost new Ultra back because the Battery was dead and system not charging. Rode it in with a spare battery in the saddlebag.
Told the guy it wasn't charging and needed repair, I was called the next day - its ready. I got to the dealer and they had ripped out my accessory brake light turn signal adapter and told me that was the problem, tried to present me a bill for a hundred bucks, I got on my bike told them to shove the bill and have the GM call me...................
When I got home about 20 miles of course the battery was dead, got a call from the GM and after a heated conversation they gave me a bike to ride while they fixed it correctly and of course they canceled the bill.
I still don't trust them
#1549
06-27-2012, 05:23 PM
Stellar HDF Member
Mid American Harley Davidson: Columbia, Mo
Purchased helmet, assured by employee fit was correct. Went home, put the helmet on again, felt too small. Went to vendor website, sure enough... Wrong size! Called next day, explained problem and that the helmet had not been worn, was told "policy is no returns and policy is policy, pound sand"
Beware, they clearly don't train employees on proper figment or stand behind employees suggestions.
Purchased helmet, assured by employee fit was correct. Went home, put the helmet on again, felt too small. Went to vendor website, sure enough... Wrong size! Called next day, explained problem and that the helmet had not been worn, was told "policy is no returns and policy is policy, pound sand"
Beware, they clearly don't train employees on proper figment or stand behind employees suggestions.
#1550
06-29-2012, 08:21 PM
Intermediate
Join Date: May 2012
Location: Indiana
Posts: 33
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Anyone have trouble with Chicago Harley producing titles?
Used bike, waited 21 days per Indiana law and contacted them to see why I didn't have a title yet. Was given the run around and told initially that it takes the 90 days to send out a title. Was hung up on once, and finally told that the person I needed to talk to was out on vacation.
Got to talk to the correct person last Friday and was told they would UPS it two day air. Week later, no title and temporary plate expires in a couple of days. Contacted them again and was told UPS must have lost it, but they would send me a letter that stated I was the owner and title was lost, which does me absolutely zero good. Was told that it was not their problem, as they sent it out. Meanwhile, I have a bike that I can't plate or ride for up to 3 months if a new title needs to be applied for.
Horrible customer service from the very onset of the purchase. Should have listened to my instincts and walked away before laying out the cash. If it was just a lost title I could see that things happen, but it has been a painful experience all the way through that makes me realize that it is just poor managment and employees.
Used bike, waited 21 days per Indiana law and contacted them to see why I didn't have a title yet. Was given the run around and told initially that it takes the 90 days to send out a title. Was hung up on once, and finally told that the person I needed to talk to was out on vacation.
Got to talk to the correct person last Friday and was told they would UPS it two day air. Week later, no title and temporary plate expires in a couple of days. Contacted them again and was told UPS must have lost it, but they would send me a letter that stated I was the owner and title was lost, which does me absolutely zero good. Was told that it was not their problem, as they sent it out. Meanwhile, I have a bike that I can't plate or ride for up to 3 months if a new title needs to be applied for.
Horrible customer service from the very onset of the purchase. Should have listened to my instincts and walked away before laying out the cash. If it was just a lost title I could see that things happen, but it has been a painful experience all the way through that makes me realize that it is just poor managment and employees.