Top3 reasons to stay away from Heat Demon - info from an X employee
 

Here are the top 3 reasons to stay clear of this product. Sorry to break it to everyone...

1. Discontinuation of the retail heated grip kits. I would estimate by the end of 2018 that Heat Demon will be shutting down their retail sales. "Management" (I use that word loosely because the buffoons running the company have no idea what they are doing) only cares about OEM accounts now.

2. Company culture. The company was purchased by a new owner last year. He used money from his wife's family. This guy is a grade A douchebag. He gives zero shits about the retail customers. He only cares about the OEM accounts. Since he purchased the company around 1/2 of the office employees quit. In a company that only has around 10 office people that is a lot of knowledge to walk out the door.

3. If you have used tech support in the past you may or may not have had a good experience. I can tell you that your wait time for help now is going to be at least a few days to a week. Interested to hear feedback on the current system. Tech support has been put as low as possible as far as priority goes in the company.

Cheers and good luck!

Interesting first post. Now that you've done your good deed for the day, what are you going to do for the rest of the day?

Interesting screen name. No tell us the truth; is Ellis Island sinking? :icon_munching:

Mind letting us know the cause of your separation from the company? Sour grapes never taste good.

First of all...I'm am only providing this information to try and save your fellas some time and energy (and frustration if any of the Chinese parts end up breaking on you).

The screen name is a play on words...the "vice president of operations" is named Tim Ellis. He is the reason that everyone has quit and is currently quitting, in my opinion he destroyed the company.

Am I bitter...yes. Do I wish the company would go bankrupt...yes. its no shocker there.

Ellis Islands Inking?

Great product, installed them on both of our bikes with no problems. My advise would be to buy a set while they are still available. Just my :icon_twocents:

Wait, wait!! I know!! He's going to find as many online motorcycle forums as possible and bite the hand that feeds him. :icon_doh:

Gee, No axe to grind here, is there

These kinds of threads from one post ax grinders generally don't end up well here. Usually, there's more to the story that is being divulged.