I have been having issues with the bike after picking it up from winter storage at the dealer. My alarm light is on all the time and they insist its the aftermarket amp. Today, they run a test by disconnecting the battery and showing the bike only draws .046 amps with the security and the amp alone without the radio turned on is pulling around .786 amps. Is this common?

I never had issues with it holding a charge last year between rides, but its draining the battery completely within a few short weeks.

Does this sound right? I called you tech support, they had no clue. Was going to look into it and never heard back.

 

Alarm light has nothing to do with the AMP. Two separate issues.

They do still stand behind the amp draining the battery when not in use.

 

JH ,,, for the J&M ROKKER amp there is a main 20-30 amp fuse right under the forward part of the seat ,,,,

pull this fuse and leave it out for a week or two to see if the battery still goes dead, and if it does, you will know that the J&M amp is NOT causing the problem ,,,,

please let us also know what you find ,,,,,

 

We had removed the fuse and it started fine. The amp is pulling around .75amps when the bike is off. Couldn't be normal by no means. I have called and nobody was available and they took a message late spring. Called last Tuesday and asked the question with "tech" support and they had no clue what is The normal draw was. They were going to do some research and call me back but I've never heard from them.

We have played around now until the amp warranty ran out 3 weeks ago.

 

JH ,,,,, do not worry about the warranty running out ,,, as you are the original purchaser ,,,,

which model ROKKER amp is it? ,,, 250w, 330w, 500w or 630w ,,,,,

 

Off the invoice

RXEK-500SP4-14UL 1 1 $1,327.99 $1,327.99 ROKKER XX EX 500W-RMS 4-SP KIT 14-15 HARLEY ULTRA ------------------

 

JH ,,,,, please send email to john@jmcorp.com ,,,,, I will return it with an R/A ,,,,

then send your amp in and lets get it taken care of ,,,,,,

 

Email sent. I just found this thread. I had injured my back and have not been able to even think of a bike.

 

JH ,,, did you find the source of your dead battery issues yet?

 

Yes, it seems it was the amp. They replaced it, flashed my factory Head unit and set all new wiring harness along.

Only one hick up. Put the entire bike back together, go to install the new short section of harness for the front speakers to find out its a plug short. Call J&M, wait two days for a return call to find that the new wiring harness replaces the old and the tweeters are no longer powered by the factory amp. Perfect! Except I need to tear the AMP< HEAD UNIT and Speaker pods out to fix this. A lot of work and tw days time could have been avaoided if a simple 1 sheet PDF was included with the returned parts.

I hope to have everything reinstalled this evening for testing.

Thank you for standing behind your products. Service is everything to me. Everyone call sell something, but the service after the sale tells the full story.