Originally Posted by Flynblind

Nobody said two wrongs make a right, least of all I. But it seems multiple folks miss the mark on what I was saying. I asked a question of LRS, "What is the return/exchange policy?". I received (after a few emails trying to find my order) a response that the order is too old, try to sell it on craig's list.

Repeating this is getting old. And no amount of deflection or misconstruing my comments is going to change this fact.

Never did I receive this (at time of order, upon sending my inquiry, never):


"All Long Ride Shields products are packaged with a clear film that adheres and conforms to the windshield surface. This protects from damage and ensures the purchaser receives a quality product. Upon receiving a windshield, inspect it for satisfactory performance and quality. If the film has not been removed and the rider is unhappy with the windshield for any reason, return it for a full exchange or refund, minus any shipping and handling charges.

In the event that the windshield is sent back with any damage or if the clear film has been removed, a restocking fee of 25% of the purchased price will be applied to the return or exchange. All shipping costs for returns and/or exchanges are the responsibility of the original purchaser of the product.

With your order number on hand, please contact us through phone or email and we will get your return processed.

All returns must be made within 30 days of the original product ship date."

I eventually found this on my own doing a web search.

Again, this isn't a question of me wanting a refund/exchange with no regards to the rules. If they communicated with me in the future, I would not exchange my shield as I will no longer do business directly with them.

The issue I take exception with is the poor customer service response received in return.

I anticipated that I would eat the cost even without knowing the policy. I clearly stated this in an email to LRS. I only wanted to see the return policy which I have found by myself. In hindsight, I should have never communicated directly with them and just used the web to find my answer.

Originally Posted by Flynblind

Nobody said two wrongs make a right, least of all I. But it seems multiple folks miss the mark on what I was saying. I asked a question of LRS, "What is the return/exchange policy?". I received (after a few emails trying to find my order) a response that the order is too old, try to sell it on craig's list.

Repeating this is getting old. And no amount of deflection or misconstruing my comments is going to change this fact.

Never did I receive this (at time of order, upon sending my inquiry, never):


"All Long Ride Shields products are packaged with a clear film that adheres and conforms to the windshield surface. This protects from damage and ensures the purchaser receives a quality product. Upon receiving a windshield, inspect it for satisfactory performance and quality. If the film has not been removed and the rider is unhappy with the windshield for any reason, return it for a full exchange or refund, minus any shipping and handling charges.

In the event that the windshield is sent back with any damage or if the clear film has been removed, a restocking fee of 25% of the purchased price will be applied to the return or exchange. All shipping costs for returns and/or exchanges are the responsibility of the original purchaser of the product.

With your order number on hand, please contact us through phone or email and we will get your return processed.

All returns must be made within 30 days of the original product ship date."

I eventually found this on my own doing a web search.

Again, this isn't a question of me wanting a refund/exchange with no regards to the rules. If they communicated with me in the future, I would not exchange my shield as I will no longer do business directly with them.

The issue I take exception with is the poor customer service response received in return.

I anticipated that I would eat the cost even without knowing the policy. I clearly stated this in an email to LRS. I only wanted to see the return policy which I have found by myself. In hindsight, I should have never communicated directly with them and just used the web to find my answer.

Originally Posted by longrideshields-1

When did you order? The reason I ask is we replaced our entire customer service and marketing teams because that was an issue in the past. We would love to help you and actually expect to hear our customer feedback. If you don't mind, what could we do to help improve your ride and bring you back to our company?

Again, I am sorry our team failed you in the past, and we have replaced that old material with the highest optical quality on the market this month. We look forward to hearing from you soon.

Best regards,