M8 problems
#131
10-13-2016, 07:41 AM
Went to pick my bike up. Took my other key fob with my house keys and all on it. Had left a key an fob with the bike when it went in for repair. Bike with start with fob I left but not with the one that was at home during the repair.
Go next door to Quaker Steak and LUbe to eat. Dealership closes, we eat and I start home. 11.4 miles later the check engine light comes on with the temp light. I pull over and shut it off and let it sit. call the sales guy's cell. No answer. Text him, no response. Cranked it without the temp light this time and drove it back to the dealer. Found a guy who was still there and gave him my keys. Told him I didn't care if he took it in or let it sit but he had the keys and the dealer was now responsible for it. He didn't like that and said he couldn't move it. I said fine, it is insured.
Bottom line, I have ridden it a total of 70 miles, they have ridden it over 70. It has gone down twice. I have had it at my house less than 24 hours, they have had it a week.
I am going to offer three options this morning
1. New engine
2.New Trike
3. My trade in back and deal nullified with money returned to me.
Your thoughts?
Go next door to Quaker Steak and LUbe to eat. Dealership closes, we eat and I start home. 11.4 miles later the check engine light comes on with the temp light. I pull over and shut it off and let it sit. call the sales guy's cell. No answer. Text him, no response. Cranked it without the temp light this time and drove it back to the dealer. Found a guy who was still there and gave him my keys. Told him I didn't care if he took it in or let it sit but he had the keys and the dealer was now responsible for it. He didn't like that and said he couldn't move it. I said fine, it is insured.
Bottom line, I have ridden it a total of 70 miles, they have ridden it over 70. It has gone down twice. I have had it at my house less than 24 hours, they have had it a week.
I am going to offer three options this morning
1. New engine
2.New Trike
3. My trade in back and deal nullified with money returned to me.
Your thoughts?
I think your offer's are fair, not sure they will agree (but what do I know).
I am waiting 2 (maybe 3) years before I get an M8.
I am sure they will work out the problems (eventually) almost every new product has issues. Especially totally redesigned products.
I don't care how good your design is there is always problems either during manufacturing or after.
My job is reviewing and fixing (if required) design/manufacturing issues, I have been doing it for over 20 of my 28 years in this business (aerospace).
They will continue doing it long after I retire.
With todays way of running businesses you have to expect more of it (IMHO).
#132
10-13-2016, 02:46 PM
Went to pick my bike up. Took my other key fob with my house keys and all on it. Had left a key an fob with the bike when it went in for repair. Bike with start with fob I left but not with the one that was at home during the repair.
Go next door to Quaker Steak and LUbe to eat. Dealership closes, we eat and I start home. 11.4 miles later the check engine light comes on with the temp light. I pull over and shut it off and let it sit. call the sales guy's cell. No answer. Text him, no response. Cranked it without the temp light this time and drove it back to the dealer. Found a guy who was still there and gave him my keys. Told him I didn't care if he took it in or let it sit but he had the keys and the dealer was now responsible for it. He didn't like that and said he couldn't move it. I said fine, it is insured.
Bottom line, I have ridden it a total of 70 miles, they have ridden it over 70. It has gone down twice. I have had it at my house less than 24 hours, they have had it a week.
I am going to offer three options this morning
1. New engine
2.New Trike
3. My trade in back and deal nullified with money returned to me.
Your thoughts?
Go next door to Quaker Steak and LUbe to eat. Dealership closes, we eat and I start home. 11.4 miles later the check engine light comes on with the temp light. I pull over and shut it off and let it sit. call the sales guy's cell. No answer. Text him, no response. Cranked it without the temp light this time and drove it back to the dealer. Found a guy who was still there and gave him my keys. Told him I didn't care if he took it in or let it sit but he had the keys and the dealer was now responsible for it. He didn't like that and said he couldn't move it. I said fine, it is insured.
Bottom line, I have ridden it a total of 70 miles, they have ridden it over 70. It has gone down twice. I have had it at my house less than 24 hours, they have had it a week.
I am going to offer three options this morning
1. New engine
2.New Trike
3. My trade in back and deal nullified with money returned to me.
Your thoughts?
#133
10-13-2016, 03:05 PM
Unfortunately there is no law (except Lemon law) that would protect you and even that is a legal battle in itself.
There should be some law that covers you to take it back if it has major failures in the first 30 days, but i'm sure we'll never see that!
Smitty
#134
10-13-2016, 08:34 PM
Whatever you do, and as hard as it will be, keep your tongue in check. In the background, without indicating such to the dealer, I would be very quietly seeking advice from an attorney in your state that is well versed in litigation as regards your state's lemon law. That way you are well prepared and knowledgeable about your legal options. To proceed otherwise would be foolish imho.
#136
10-14-2016, 02:27 PM
Outstanding HDF Member
Update ad nauseum
They have determined that there are no collars at the pushrods which allows oil to go where it wants to. The pushrods are chewing up the O-rings so now I have rubber bits flowing through the oil? They want to see if they have the parts to fix it. I told them HD should step up and replace the motor or the dealer should swap it out or nix the sale and give me my trike and $ back.
The service manager is going to talk to HD and see what they will do. Told him I have zero confidence in this trike. It needs to have a new motor or be replaced.
Told him if they forgot the collars, what else was forgotten?
I had just about rather have my 14 and my money back
The service manager is going to talk to HD and see what they will do. Told him I have zero confidence in this trike. It needs to have a new motor or be replaced.
Told him if they forgot the collars, what else was forgotten?
I had just about rather have my 14 and my money back
#138
10-14-2016, 07:08 PM
Tourer
I experienced some production-related parts failures on my 2016 103 Tri Glide that Harley had had a tremendous amount of data on yet I had a bad radiator, some hose fittings and a poorly constructed outer lower fairing that had to be replaced at 1k miles. I had to ride the trike for a while before stopping thoughts of another shoe dropping and now have had 13.5k trouble-free miles with the exception of a defective/leaking rear shock at 5k. I am so confident with the trike at this point that I would ride it anywhere and did a 6k ride in June and plan to do another long one shortly before the weather gets too cold around the country. I did however buy a 3-year Harley ESP to backstop future issues with limited financial exposure.
#139
10-14-2016, 09:36 PM
#140
10-15-2016, 09:46 AM
Stellar HDF Member
Any idea what 'collars' they are talking about? I don't see any new part numbers for the pushrod tubes with the exception of the lower pushrod covers.
https://serviceinfo.harley-davidson....uring&id=61774