The idea that your problem is all electronic is completely plausible. If the ECM malfunctions and throws the ignition out of time it will definitely run hot, especially if it causes a lean condition in one or both cylinders. Of course that doesn’t explain why your oil level was low so I would be a little suspicious of their diagnosis. And even if their diagnosis is correct I would still be concerned about internal engine damage from all that excess heat. If it got hot enough to cook the oil it almost certainly did some damage, don’t you think?
That sucks when you spend $45k, and don’t get a trouble free, rock solid reliable motorcycle. I hope they give you a new one.
I do think it's reasonable for people to question your decision to keep riding. Don’t get too defensive.
Textbook sumping. Sounds like they have no clue. I would look into taking it to another dealer after they send you down the road, because it will happen again. The motor is sumping and changing the BCM and ECM out is not going to do a damn thing to cure it. Show 'em a copy of M1450, because it doesn't sound like they have a clue. Pull the crank sensor is what they are supposed to do. Could probably train monkeys to do a better job.
First step..... take a deep breath. I know EXACTLY how you feel. Imagine how'd you feel if this was the SECOND engine in your $45K bike that had failed?? Well, that's where I'm coming from with my 2017 CVO Limited. Lemon Laws won't really get you the satisfaction you want. They may get you out of the bike but not until after you've spent enormous energy and time and even then all you'l get is the depreciated value of the bike.
My recommendation, try to relax, call off the dogs on threats (easier said then done, I know), then start by getting the name and contact for your local Regional HD Dealer Rep. Call the 800# ((800) 258-2464) for HD Customer Service and immediately get a reference # which will put higher level support for your case into action. Try to remain factual and as low key emotional as possible (once again tough to do as I was right where you are). Explain you want the Regional Rep to speak with you. He'll call you and then you can get his email to begin documenting the dialog regarding next steps to repair your bike.
I highly doubt this is an electrical issue. I could be wrong but it sounds like a textbook case of sumping. Nothing you could do about it because by the time you really figured out what was going on, it was probably too late. The good news is that its only the beginning of May. They should have you going again in a couple of weeks. I suspect with an entirely new motor once they get through all the BS testing of less expensive solutions. I would begin by asking the Dealer Rep for some compensation for your loss of riding time. Since its only been a couple weeks, you may not get much of anything. Its the amount of down time you incur that will determine the level of "extras" they may offer you for your troubles. But play your cards easy and you should have a new engine once the dealer rep is involved. Politely demand that the new engine be fully inspected and that it is confirmed to meet all design specifications, not just another CVO engine they pull off the shelf. Good luck.... and remember....take a deep breath.
So I got to visit the CVO today in the hospital (aka Dealer). Sad sight 😞 But they drained the fluids prior to a test drive to get codes and found plastic in the pan. The say it comes from the rod bearings?? Well mother Harley told them to tear the heads off and one more dio step before then ship in a new motor. Hope to have her back by the end of next week.... we shall see. In better news I got 150 more miles on the loaner today 😁
I've got to say, I've worked at two dealerships and whoever is working on your bike needs a kick in the *** straight up.
WHERE is his carpeted parts shelf? None of your painted parts should be laying on a friggin table next to your exhaust and other metal parts and tools. A friggin CVO paint set no less...
I've got to say, I've worked at two dealerships and whoever is working on your bike needs a kick in the *** straight up.
WHERE is his carpeted parts shelf? None of your painted parts should be laying on a friggin table next to your exhaust and other metal parts and tools. A friggin CVO paint set no less...
Dude needs to get it together.
Thank you sir, exactly what I was thinking. If the OP gets that bike back without scratches it will be a miracle.
I've got to say, I've worked at two dealerships and whoever is working on your bike needs a kick in the *** straight up.
WHERE is his carpeted parts shelf? None of your painted parts should be laying on a friggin table next to your exhaust and other metal parts and tools. A friggin CVO paint set no less...
Dude needs to get it together.
That is the first thing I was thinking when I saw the pictures...I would be so mad, but thats me.
05-05-2018, 05:55 AM
