Had a chat with Harley warranty dept yesterday
#11
07-10-2018, 08:20 AM
Seasoned HDF Member
they probably hit a point where after so long their bikes being the most heavily modified bikes on the planet that the bean counters had to find ways to reduce expenses and looked at warranty claims as a big opportunity to save, changed the rules or tightened them up...everything is all about $$ trying to stay in business, profit margins, etc. in the ever changing economic climates...not saying it's wise to treat customers that way in the big picture but things have changed starting with the EPA crackdown
#12
07-10-2018, 08:26 AM
Seasoned HDF Member
you buy a part off their online store like a stage 4 kit says YEAR WARRANTY does not say ANYWHERE a dealer must install
https://www.harley-davidson.com/en_U...A-Warranty.pdf (not standing behind this)
https://www.harley-davidson.com/en_U...A-Warranty.pdf (not standing behind this)
So basically the kit requires the use of an approved ECM calibration. Is this where they are faulting you instead of backing something that clearly is a manufacturer defect?
#13
07-10-2018, 08:27 AM
they probably hit a point where after so long their bikes being the most heavily modified bikes on the planet that the bean counters had to find ways to reduce expenses and looked at warranty claims as a big opportunity to save, changed the rules or tightened them up...everything is all about $$ trying to stay in business, profit margins, etc. in the ever changing economic climates...not saying it's wise to treat customers that way in the big picture but things have changed starting with the EPA crackdown
#14
07-10-2018, 08:29 AM
Harley is really just catching up to ALL of the other vehicle manufacturers in the world. There is no vehicle company that will honor a warranty after you work on the internals of the engine. I was asking my chevy dealer about a cold air intake on my camaro and the first thing he said was it will end your warranty. you tinker with it, you take ownership and bye bye warranty.
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2ROWDY (07-10-2018)
#15
07-10-2018, 08:29 AM
No, you're right. I was thinking the clause about adding the parts to your factory warranty (within 60 days of purchase) thing. I confused myself. Sorry.
So basically the kit requires the use of an approved ECM calibration. Is this where they are faulting you instead of backing something that clearly is a manufacturer defect?
So basically the kit requires the use of an approved ECM calibration. Is this where they are faulting you instead of backing something that clearly is a manufacturer defect?
#16
07-10-2018, 08:31 AM
Harley is really just catching up to ALL of the other vehicle manufacturers in the world. There is no vehicle company that will honor a warranty after you work on the internals of the engine. I was asking my chevy dealer about a cold air intake on my camaro and the first thing he said was it will end your warranty. you tinker with it, you take ownership and bye bye warranty.
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redtwin (07-10-2018)
#17
07-10-2018, 08:52 AM
Road Warrior
So I bought a set of stage 4 heads 1400.00 not less than 2 months later Valve seats were loose and leaking. I was told because I installed them Harley said I am on my own. the warranty is ONLY if a dealer installs them so even if bad out of box and they are self installed your out of luck! I asked how is it right that someone spend any kind of money and you don't stand behind your product. he says that's how we make money and I have a job.
Next my 3rd gear went in my transmission (dealer has done 6 of them) and I ride with a product development guy also says they had a problem with heat treating, but because I have a TTS tuner Harley says it's on me,
so I ask you have 6 guys with the SAME problem theirs is stock. they get them covered, and now mine has the SAME problem but mine has a TTS tuner I must pay for mine he says yep. I said ok does not seem right because we both know my tuner had nothing to do with this. He agrees but says it is what it is. I said your correct and I hope you have a nice afternoon.
Do I get it yes not a question but if they have a KNOWN problem regardless of tuner exhaust what ever fix it. not wash your hands and hope to collect more money! in my case I sent heads out to get 8 new seats and valves in and dealer covered the cost. and the trans I bought a Baker DD7 7 speed
Next my 3rd gear went in my transmission (dealer has done 6 of them) and I ride with a product development guy also says they had a problem with heat treating, but because I have a TTS tuner Harley says it's on me,
so I ask you have 6 guys with the SAME problem theirs is stock. they get them covered, and now mine has the SAME problem but mine has a TTS tuner I must pay for mine he says yep. I said ok does not seem right because we both know my tuner had nothing to do with this. He agrees but says it is what it is. I said your correct and I hope you have a nice afternoon.
Do I get it yes not a question but if they have a KNOWN problem regardless of tuner exhaust what ever fix it. not wash your hands and hope to collect more money! in my case I sent heads out to get 8 new seats and valves in and dealer covered the cost. and the trans I bought a Baker DD7 7 speed
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#18
07-10-2018, 08:57 AM
Not sure about individual state laws. But, if you have to sue for MM warranty protection, you're also entitled to 3x your atty fees in compensatory damages. Find a lawyer willing to take it on contingency. I think you have a pretty easy case on the heads. But you could wrap it all up in one suit. On the heads, they would have to prove you installed them improperly leading to the leak. If you're sure you followed the install procedure, you should be good. They would also have to prove that your tune caused a power level which exceeded the design limits of the gear..... and unless they're putting different transmissions in the stage 4 kits and your bike had more HP than one.... good luck to them.
I had a problem with a Chevy once and they tried to deny me warranty. Face to face with the service manager, I stated "per the Magnuson-Moss Act, I would like you prove that my servicing of the engine caused the rings to fail". He got very stern and said "Don't threaten me boy. I've been at this a long time and if you want to fight us over this, good luck". It took three months, but I got Chevy to pay for an overhaul, the rental for three months, and a few thousand in my pocket. MM works if you've got the gumption to see it through.
I had a problem with a Chevy once and they tried to deny me warranty. Face to face with the service manager, I stated "per the Magnuson-Moss Act, I would like you prove that my servicing of the engine caused the rings to fail". He got very stern and said "Don't threaten me boy. I've been at this a long time and if you want to fight us over this, good luck". It took three months, but I got Chevy to pay for an overhaul, the rental for three months, and a few thousand in my pocket. MM works if you've got the gumption to see it through.
#19
07-10-2018, 09:01 AM
Road Warrior
Wasn't there a issue with bad bearings in Hellcat blowers and Mopar tried voiding warranties over cold air intakes and other BS? Then saw the light and started replacing them under warranty? I know two of my buddy's had this issue. One got stone walled by Mopar for a month or so living on the east coast. EPA BS. The other had a new blower in a week living in this part of the country.
