Stock 114, had them put stage three kit in before taking it home. New oil pump with the seal is NOT part of the stage kits and my dealership did not catch the fact that it did not have it in there.

 

I have a 2018 SGS with stage III and had slumping issue last fall. Took to dealership in November 2019 and even though they identified the slumping issue at first, the bike was still under warranty I was advised that it would be all my cost to get fixed or even looked at. I contacted the MoCo and they stood behind behind me on that and it was "fixed" under warranty. Got the bike back April 2020 and the first ride of the year, end of May 2020, had a catastrophic engine failure with what sounded like metal on metal noises coming from the engine and a strong smell of burned oil. I finally got them to strip it down, an hour at a time owing to other appointments and everything is melted in the bottom, from and rear and now they are still waiting for Harley to decide what they are going to do about it, no word yet. I asked the dealer for a copy of the photo's / measurements they got for Harley but they won't give them to me so I can get my head around what the issue could be. The dealer says that's between them and Harley even after I explained its my bike and my motor. What else can I do from this end. I already have a lawyer looking into saying the dealer and the service manager for denying me access to the requested documents as I am being told there are no trade secrets to protect its just the dealership being difficult. It is my bike and no legal right to deny me the information. I know this will take a year or more to get through the Courts but I am prepared to take it just to prove a point. I think this is some sort of payback because of the first instance where the MoCo had to tell the dealership the motor will be covered under warranty. Would I be wrong to insist on a new motor as they can't determine what caused this so it's no good to watchword fix it until they know what caused it

 

my M8 was slumping so I increased the shock preload which improved its posture

 

Sorry to read of your problems. That is awful to have to go through. Seems like your question is about the dealer shop refusing to communicate with you about what they are doing to your bike. Agreed that this is a bad posture for the dealer shop to take. But most likely there will be little you can realistically do about it. Here IMO is the major limitation of a warranty. You're at the mercy of the dealer shop. If you've got a good relationship with the shop folk, you'll do a lot better, than by being antagonistic. Unfortunately, since they've got us by the ***** we are forced to play nice and smile.

I'm curious about the initial claim that your first sump event wasn't covered by warranty. How did the dealer shop justify this position?

 

It's a posture issue. Proper terminology is slouching not slumping. As mjwebb mentioned, adjusting preload should solve the problem.

 

ok, the guy meant to put sumping, we get it. I'd rather hear about the engine issue and if/how its resolved. Many could benefit from that info.

 

That info is out there and is rediculously easy to find. Use the search feature if you want to know more.

Frankly most of us are a little jaded with the whole "slumping" topic.... especially when its from a new guy with zero cred.

 

well I do hope the MOCO does him right on this..the good news is sumping and trans fluid transfer went from daily front page headline news for such a looooong time to basically non-existent with the MOCO remedies implemented in 2019

 

yea, I get it. slumping was funny, but the grenading engine thing....its just wtf each time one reads it. Dunno.

 

Whats to be jaded about... It's a very real problem that can be caused by oil pump, piston oil seal, cooling jets..ect
I guess transfer is myth too..lmao