Notices
Milwaukee Eight (M8) 2017 and up M8 Air and Liquid Cooled discussion

HD customer service compared to BMW

 
  #11  
Old 01-02-2019, 06:17 PM
MHTR's Avatar
MHTR
MHTR is offline
New Member
Join Date: Aug 2018
Location: South Central PA
Posts: 55
Received 24 Likes on 16 Posts
Default My Experience

dceggert,
I've been riding BMW since 1974. In all those years (200,000+ miles on five different machines), I had one warranty claim (a shock absorber on a 1981 R80 G/S). It was handled quickly and professionally. I hope I am as lucky with my FLDE.




 
  #12  
Old 01-02-2019, 06:22 PM
RIPSAW's Avatar
RIPSAW
RIPSAW is offline
Extreme HDF Member
Join Date: Mar 2010
Location: Bates Motel, Fairville U.S.A.
Posts: 19,826
Received 707 Likes on 609 Posts
Default

Originally Posted by Quik View Post
I have a 2015 BMW r1200rt and a 2019 cvo sg, can't say I get treated any better or any worse at either dealer, I feel equally violated leaving them both, LoL
I hate when that happens.. Especially at the same time..
 
  #13  
Old 01-02-2019, 07:29 PM
Steve N,'s Avatar
Steve N,
Steve N, is offline
One Of The Regulars
Join Date: Feb 2018
Location: Armstrong, BC
Posts: 264
Received 71 Likes on 62 Posts
Default

Originally Posted by stixvrad View Post
Anyone have their HD dealer willing to pick their bikes up for this clutch issue?
I had 3 minor warranty issues that I wanted to deal with in October before my manufacture's warranty ran out during the winter. My dealer (1.5 hours away) was happy to pick up and deliver the bike. They also took care of the clutch recall while it was there.
 
The following users liked this post:
stixvrad (01-03-2019)
  #14  
Old 01-02-2019, 08:21 PM
dceggert's Avatar
dceggert
dceggert is offline
Senior Rider
Join Date: Aug 2007
Location: Detroit Metro Area
Posts: 374
Received 163 Likes on 92 Posts
Default

Originally Posted by MHTR View Post
dceggert,
I've been riding BMW since 1974. In all those years (200,000+ miles on five different machines), I had one warranty claim (a shock absorber on a 1981 R80 G/S). It was handled quickly and professionally. I hope I am as lucky with my FLDE.


That's the way it is supposed to work! My experience started with the 2005 GS I had. Headlight switch stopped switching to high beam; It broke because "I was being too rough with it." Warranty denied. Two years later the NHTSA forced a recall and BMW supplied the same switch with the same failure. The internet was full of self mods that allowed me to fix mine. The internal switch was too far recessed and the button would not activate it.

Then moving on to the 2006 K1200GT with the cam chain jumping off the sprocket causing catastrophic engine failure; warranty denied. Luckily it has not happened to me. Same bike; plastic fuel line breaking causing fire; warranty denied. Also lucky it did not happen to mine.

R1200 (all models) 2005 to 2012 rear drive failures; warranty denied.

2013-2017 GS and GSA fork tube collapse. Again, customers were doing things too rough. NHTSA forced another recall.

In most cases there are design changes in updated models.

Love the bikes but part cost and Customer Service being run by Scrooge leaves a lot to be desired. An example is the ABS module causing a stir here having issues due to contaminated fluid; HD module $800; K1200GT module $6200. That for a $5000 used bike. When it goes so does the bike. Adds a new dimension to a brake flush!
 
  #15  
Old 01-02-2019, 08:36 PM
FatBob2018
FatBob2018 is offline
Road Warrior
Join Date: Nov 2017
Location: Texas
Posts: 1,711
Received 487 Likes on 351 Posts
Default

Had a Harley dealer while in College Station (over an hour away) tell me they would come out and pick up my bike for service and drop it back off to me. I had to explain that I wasn't local, and that I bought from a different dealer, and they said "we don't care, we still do it."

So yeah, I think it's a dealership thing, not a factory thing. My local BMW dealer is five minutes away, and after anxiously waiting the K1600B, I was disappointed to find I didn't fit on it. I asked them about the low seat option, and they said "we don't have it." I said "let me know when you do, I am extremely interested." Flash forward six months, I'm riding my new Harley and I get a call from... The BMW dealer. He said "are you still interested? I said "well, yeah, if I can fit on it." He said "you're telling me the only reason you haven't bought yet is because we haven't got the low seat for you to try out?" I said "yep." .He told me he'd get right back to me.

That was a year ago. Never heard from him again. Flash forward to a couple months ago, my favorite tech has left the Harley dealer and gone back to the BMW dealer (where he worked before going to Harley). I stopped by and talked to him. While there I told him about my experience with the BMW dealership and he said "well, let's go get one and try it out." I was all "okay!" Now, remember this is now halfway through the bike's second model year, right? He went to parts and to sales, both departments only pulled their thumbs out long enough to say "low seat? We don't have that."

So, seriously, to hell with that BMW dealership, there's no way I would spend a dime there. And since there's no other BMW dealer within an hour of me, I have given up on the K1600 entirely.

So some dealers try their hardest to satisfy the customer, and some dealers suck ***. Doesn't matter which brand they are.
​​​​
 

Last edited by FatBob2018; 01-02-2019 at 08:39 PM.
  #16  
Old 01-03-2019, 05:10 AM
Heritage07's Avatar
Heritage07
Heritage07 is offline
Club Member
Join Date: Sep 2006
Location: NJ
Posts: 1,303
Received 70 Likes on 57 Posts
Default

Originally Posted by shorelasHD View Post
My NJ dealer (AC HD) would come and pick it up if I asked, but I've had no issues, been riding the bike, and I'll ride it in for the recall.
Agreed, bought mine there as well.
 
  #17  
Old 01-03-2019, 07:41 AM
triumph900
triumph900 is offline
Road Captain
Join Date: May 2012
Location: Virginia
Posts: 558
Received 53 Likes on 41 Posts
Default

Most, if not all, of these stories are dealer experience. A good dealer is one that works for YOU when you have issues. Youíre not going to have a great experience if the dealer isnít willing to go to bat for you with the manufacturer.
 
  #18  
Old 01-03-2019, 08:36 AM
Bobjv's Avatar
Bobjv
Bobjv is offline
One Of The Regulars
Join Date: Nov 2016
Location: Central Minnesota
Posts: 122
Received 15 Likes on 13 Posts
Default

In the mid 1970's we were touring through wyoming on my new BMW when the oil seal on the shifter shaft started to leak a little. We stopped at a BMW dealer to have it repaired and he said, we are really busy and its a very small leak could you maybe wait untill you get home and have your local dealer fix it? I said if I wanted oil on my foot I would have ridden my Harley ( I also had a 1952 pan head at the time), he then said pull it inside we will take care of it right away. I guess I said the right thing.
 
  #19  
Old 01-03-2019, 03:13 PM
gaugeforever
gaugeforever is offline
New Member
Join Date: Apr 2018
Location: Philly
Posts: 28
Received 8 Likes on 5 Posts
Default

I have a 2016 bmw s1000r and a 2018 slim, BMW's service is MILES better. They don't ask questions, they just fix stuff. BMW seems extremely concerned that every customer enjoy their experience from start to finish. Not to mention BMW engineers actually fix issues with the bike instead of acknowledging them, say they are working on a fix, and then NEVER, EVER, getting to it.

I would never own a harley as my main bike. I quite frankly do not trust this company anymore. You get less quality, less features, less service, less performance, less everything for more money with harley. Harley is a premium brand that doesn't offer anything premium. If you've been a harley fanboy your entire life I encourage you to ride a European bike and see just how much better the experience is.

Having said all this, I'm working on fixing my 2018 softail issues myself, since Harley can't do it (top kek), and once finished I'm sure it'll be a great bike. These new engines really are a treat to ride, it's too bad they had to put shitty bottom dollar parts around it.
 
The following users liked this post:
IdahoHacker (01-03-2019)
  #20  
Old 01-03-2019, 03:39 PM
robbie52's Avatar
robbie52
robbie52 is offline
Road Warrior
Join Date: Sep 2007
Location: Augusta, GA
Posts: 1,706
Received 39 Likes on 36 Posts
Default

My dealer offered to pick my 2018 up for the clutch recall. I just rode it in for the recall.
 

Thread Tools
Search this Thread

Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: