Gotta use a different dealer
#1
Gotta use a different dealer
My 2017 Road King has 8K on it. Had the 1K service done at the dealer I purchased it from. They banged me hard for it too but I figured, there would be no bullsh* for warranty work I might need down the road.
I changed the oil myself ( purchased oil, filter and O rings from that dealer) and will do so from now on with all fluids.
I went to get the clutch recall done and while they had it asked them to check three potential problems. The bike is still under factory warranty.
1- Front brake pulse.. Maybe warped rotors?
2- Occasionally wont start in gear with clutch in ( Clutch switch, I know its an issue with some bikes)
3- Noise in front wheel when leaned left or right, but no noise going straight. Possible front wheel bearing?
When I picked it up the recall was completed and the service writer went on to tell me , the rotors are warped but its within spec, they "tightened and adjusted" the front end so no noise , and they "scanned" for codes to see about the no start in gear.
The kicker? He wanted to charge me an hours labor to diagnose the no start in gear, $115.00. LOL
He erased the charge but jeez.. The front end still has the grumbling noise when leaned over ( I know , could be tire cupping but time will tell), and the brakes still grab and go when coming to a slow stop. My background is auto repair and engine builder for 30 years so I have a fair amount of knowledge here, so it really pisses me off when people are trying to BS their way out of doing work. The dealer is 5 minutes from my house so I hate to switch but I think I need to. Friggin annoying .
I changed the oil myself ( purchased oil, filter and O rings from that dealer) and will do so from now on with all fluids.
I went to get the clutch recall done and while they had it asked them to check three potential problems. The bike is still under factory warranty.
1- Front brake pulse.. Maybe warped rotors?
2- Occasionally wont start in gear with clutch in ( Clutch switch, I know its an issue with some bikes)
3- Noise in front wheel when leaned left or right, but no noise going straight. Possible front wheel bearing?
When I picked it up the recall was completed and the service writer went on to tell me , the rotors are warped but its within spec, they "tightened and adjusted" the front end so no noise , and they "scanned" for codes to see about the no start in gear.
The kicker? He wanted to charge me an hours labor to diagnose the no start in gear, $115.00. LOL
He erased the charge but jeez.. The front end still has the grumbling noise when leaned over ( I know , could be tire cupping but time will tell), and the brakes still grab and go when coming to a slow stop. My background is auto repair and engine builder for 30 years so I have a fair amount of knowledge here, so it really pisses me off when people are trying to BS their way out of doing work. The dealer is 5 minutes from my house so I hate to switch but I think I need to. Friggin annoying .
Last edited by stixvrad; 06-25-2019 at 10:05 AM.
#3
Forget it now. If I get them, I'll do it online and put them in myself. Idiots.. This is the same dealer that told me, they couldn't flash my bike to the higher 950 rpm idle because the stock air filter doesnt flow enough air for it.
Only after you go stage one with the better flowing filter does it work,LOL. I asked them, "then how does the stock filter flow enough when its up around 4 grand going through the gears?"
My guess is he meant to say that the higher idle is DONE when you get them to install stage one.
The following users liked this post:
mitchxout (06-27-2019)
#4
My 2017 Road King has 8K on it.
1- Front brake pulse.. Maybe warped rotors?
2- Occasionally wont start in gear with clutch in ( Clutch switch, I know its an issue with some bikes)
3- Noise in front wheel when leaned left or right, but no noise going straight. Possible front wheel bearing?
1- Front brake pulse.. Maybe warped rotors?
2- Occasionally wont start in gear with clutch in ( Clutch switch, I know its an issue with some bikes)
3- Noise in front wheel when leaned left or right, but no noise going straight. Possible front wheel bearing?
Won't start in gear. Well known problem located in the clutch switch pack on the left handlebar. Dealer should replace this with an updated unit. Easy fix.
Noise from tires. Your bike has enough miles on it that your tires are worn enough that this noise occurs. Totally normal, and characteristic of all motorcycles I've ever heard of. Easy fix: new tires. But nobody throws away 10k of miles on a set of tires, so we live with the grainy noise until then.
#5
I've had nothing but customer NO service from my purchasing dealer. Been lied to about things...promised things.....phone calls never returned for issues I had (hard pulling of the bike when no hands on bars).......I refuse to spend another dime with them. Last year had a brass fitting strip out thread on the speaker box/windshield mounting and they wanted to charge me either 125 ro retap, or 250 rto replace the whole speaker box assembly.
Thankfully, another dealer moved to within 10 minutes from my house and so far they've been incredible to work with. The day I had the speaker box issue, I picked it up, rode straight to the new dealer and told them what was going on. They asked if I bought from them......No...then said...oh those brass fittings are known to do that.....we'll fix it free of charge for you.
Needless to say, I buy everything from the new dealer and if and when I buy another bike, it'll be from them. I hate any company that doesn't go out of their way to make a customer happy! SO yeah....you need to take your hard earned money elsewhere.
Thankfully, another dealer moved to within 10 minutes from my house and so far they've been incredible to work with. The day I had the speaker box issue, I picked it up, rode straight to the new dealer and told them what was going on. They asked if I bought from them......No...then said...oh those brass fittings are known to do that.....we'll fix it free of charge for you.
Needless to say, I buy everything from the new dealer and if and when I buy another bike, it'll be from them. I hate any company that doesn't go out of their way to make a customer happy! SO yeah....you need to take your hard earned money elsewhere.
The following users liked this post:
mitchxout (06-27-2019)
#6
Join Date: Aug 2014
Location: 40.2444° N, 75.6419° W
Posts: 34,849
Received 17,571 Likes
on
9,799 Posts
The following users liked this post:
RichM752 (06-27-2019)
#7
Trending Topics
#8
This is the same dealer that told me, they couldn't flash my bike to the higher 950 rpm idle because the stock air filter doesnt flow enough air for it.
Only after you go stage one with the better flowing filter does it work,LOL. I asked them, "then how does the stock filter flow enough when its up around 4 grand going through the gears?"
My guess is he meant to say that the higher idle is DONE when you get them to install stage one.
Only after you go stage one with the better flowing filter does it work,LOL. I asked them, "then how does the stock filter flow enough when its up around 4 grand going through the gears?"
My guess is he meant to say that the higher idle is DONE when you get them to install stage one.
Is it true that a Stage 1 upgrade has to be on the bike for the idle update to work?
#9
I also live in northern n.j. and left my dealer a few years ago and went to GARDEN STATE HARLEY , No bullshit , just real honest people willing to fix the issues . They also work on any year harley ! My other dealer said my 08 was to old and they will not work on it !!! If you go to garden state ask for barry , he is the service guy
#10
Join Date: Jan 2017
Location: in a cave at the foothills
Posts: 16,988
Received 14,656 Likes
on
6,424 Posts
The following users liked this post:
mitchxout (06-27-2019)