Is it impossible to get good service anymore?
#11
01-08-2019, 12:42 AM
I have no complaints about Paradise, but I would recommend Salem if it's not too far out of the way. My one and only trip to Latus was to get a quote for a set of clock werks ergo bars, installed. They quoted me $1600, installed. Bars and installation was under $500 at Salem HD. That was winter rates which is usually half price. They did good work and I didn't feel like they were padding the price. They even did an adjustment to pull the bars back a few days later at no cost. They might just be treating me well because I bought the bike and have all my services done there...but I've felt like I was treated fairly from day one.
#12
01-08-2019, 02:40 PM
Grand HDF Member
#13
01-08-2019, 02:58 PM
#14
01-08-2019, 05:52 PM
Seasoned HDF Member
There is a reason Harley went up on the price of the service Manual; too many folk doing
their own maintenance. They are losing money.
This little event here should explain to Harley why a lot more guys do their maintenance
instead of visiting the dealer. As much as they charge, you shouldn't have to wonder if
what you pay for isn't quality work.
The sales manager at my dealer even told me; "we have to take whatever help we can get."
I guess; "if you want it done right; do it yourself."
their own maintenance. They are losing money.
This little event here should explain to Harley why a lot more guys do their maintenance
instead of visiting the dealer. As much as they charge, you shouldn't have to wonder if
what you pay for isn't quality work.
The sales manager at my dealer even told me; "we have to take whatever help we can get."
I guess; "if you want it done right; do it yourself."
#16
01-08-2019, 11:52 PM
Tourer
#17
01-09-2019, 08:21 AM
Cruiser
Join Date: Mar 2013
Location: Southwest Florida
Posts: 105
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I can beat that.
The dealership here in Fort Myers, Florida forgot to bolt my rear caliper on after my last rear tire. I found out- when it came off the rear rotor while going over a bridge at 60+.
I literally had a 2 week-old daughter that I almost left behind that day.
Service Manager said “this stuff happens.” Clearly a direct reflection of his expectations.
Never again.
I literally had a 2 week-old daughter that I almost left behind that day.
Service Manager said “this stuff happens.” Clearly a direct reflection of his expectations.
Never again.
#18
01-09-2019, 12:00 PM
Road Warrior
#20
01-09-2019, 12:37 PM
Grand HDF Member
Regardless if the rim was dirty or not, they should have at least cleaned the area where the weights went. I know that wasn't a cheap service, so I know I would be pissed. At the very least, I would call the service manager and tell him what happened. Who knows, you might get a free service, although that might not be a good thing after all. Maybe a free t-shirt for your troubles?
Question - When you say "changed out the hubs", did you mean wheel bearings?
Question - When you say "changed out the hubs", did you mean wheel bearings?