I know this thread is older, but in response to "use search function" it's the nature of the beast. I just recently updated my boom audio to the 1.19.1 file and hadn't had any issues until yesterday. My iPhone 6 was having issues connecting via usb and in the top center of HD boom audio screen it would intermittently bounce between "Reading..." and "iPhone 6"(my phones name.) I tried disconnecting, restarting, forgetting phone via BT etc. One other big symptom I noticed I previously never experienced but had, was in the media menu when searching by Artist, Playlist etc, before if I chose to find an artist I could search alphabetically by artists first letter. This was gone. Never could get the alphabetized list or artists in the small cursor to the far right. Well, fast forward to this post. Figured it wouldn't hurt anything to restore it to factory presets. Well, everything works as it should. Tedious to go back and adjust all the parameters I had set before, but I did not lose my software version. It remained at 1.19.1. Hope this helps someone else experiencing random ghost errors

Yesterday cursor looked like this;
^

v
After reset it looks like this;
^
A
v

 

I had the same issue. I had to reload 19.1.0

 

The latest .1 software has worked just fine from its release until randomly yesterday. I think it was my head unit more than the software. You could probably load the latest software and run it just fine if you've reset the system like I did!

 

Many Thanks Ghostrider1967

I got few problems on mine! GPS got black, multimedia changed buttons for FM memory, etc, etc!

Went to HD Berlin (Germany) and they changed the unit and got again the same problem... yesterday went back to HD Germany and the top mechanic ... removed to cable of the battery for the Factory Restore!!!!!!! i have to wait for 2 hours and got the cable again and come to the conclusion that is need to change the unit again... :icon_smash :
Anyway... done what u suggested and it works, back again to normal today!

So, now i will wait for the new unit and tell them all that the problem has been solved with ur help! HD service in Europe is crap and without knowledge about the problems! don't understand how come the mechanics don't know the difference between Software and Hardware!!! Anyway, lets see till when i have this situation solved!

 

I delete the intercom choice by mistake on my boom box 6.5 can anybody tell me how can i restore intercom???

 

I have a 2014 Tri-Glide Ultra with the BoomBox 6.5.infotainment system. Today I successfully updated the System to 1.21, but when I went to update the Dealer locations. it quit and said there was a problem and to reinsert the USB to continue the update. Now it's stuck in update mode and I can't get it to return to normal function. I tried to follow the reset instructions in the manual, but the system is not accepting input. If I remove and reinsert the USB, it starts to process and then stops and gives me the same message, anyone know how to get the system to reset under these circumstances?

 

This post was 4 years ago Wohoo the world wide web and no deletion of old posts!

 

I wonder if this will work for my issue. My Nav. system was full of ride plans so I went through the laborious process of deleting all my existing routes (built from Ride Planner). So I go to upload some new rides 30kb (10 rides) of data and only 15 kb of data (5 rides) will load and the Nav system tells me that its full and cant accept anymore information. Do you think a factory reset will correct the issue?

 

Yes, you lose all of your data and presets with a reset.

 

I know how old this, but you just saved my *** and wanted to thank you.