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What should I do harley 72

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Old 06-26-2019, 01:40 PM
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Default What should I do harley 72

I Purchased a 2012 sportster 72 with 1200 miles 2 weeks ago when driving the bike home I Noticed the fuel light was staying on I call when I got home and they said the would pick the bike up in a week and they did 2 days later I called and they didnt know anything then they called back a day later said they replaced the sensor checked the computer and the wiring and put a new gas tank on the bike and nothing worked. Now 3 days later I called the guy working on the bike isnt working today and they know nothing. What should I do ask for my money back. Call Corporate or wait ?
 
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Old 06-26-2019, 01:46 PM
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I am not sure of warranty limitations on used bikes. If worse comes to worse,make sure you have enough gas in the tank. The 72 has a small peanut tank so I would be visually checking it anyways if heading out for a longer distance. Other than that, I really don't know what you can do without knowing the details of the warranty offered.
 
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Old 06-26-2019, 01:48 PM
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I called corporate once. They gave me a case number and I never heard back. You could ask for your money back. Good luck with that route.
 
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Old 06-26-2019, 01:58 PM
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I was told 30 day 1000 mile warranty and I purchased the 2 year harley warranty that would cover everything
 
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Old 06-26-2019, 01:59 PM
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Originally Posted by Derrick2490
I Purchased a 2012 sportster 72 with 1200 miles 2 weeks ago when driving the bike home I Noticed the fuel light was staying on I call when I got home and they said the would pick the bike up in a week and they did 2 days later I called and they didnt know anything then they called back a day later said they replaced the sensor checked the computer and the wiring and put a new gas tank on the bike and nothing worked. Now 3 days later I called the guy working on the bike isnt working today and they know nothing. What should I do ask for my money back. Call Corporate or wait ?
corporate won't do anything about a bike that is 7 years old and was bought used. if you bought it from a dealer you will have to work this out with them. if you got it from a private party.....you're on your own.
 
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Old 06-26-2019, 02:02 PM
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You won't get money back and if you do consider yourself lucky. They should cover the parts and labor if you bought the warranty. Sounds like a unorganized service department.
 
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Old 06-26-2019, 02:12 PM
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It is pretty clear you bought it from a dealership of some type and probably HD- Give them some time to work on it and escalate if they come back to you and say sorry buddy can't help you. Until then give them a chance to make it right. I know you want to ride it and it sucks but... Track what they say and do, track dates and times etc and who told you what when.
 
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Old 06-26-2019, 02:31 PM
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I like the bike but they clearly did not test the bike before it left because it left broken It's like they're dragging their feet.

Friend of mine bought a used bike with a 1000 miles on it the starter went up and they had the bike for almost 2 months I don't wanna wait 2 months For a first time Harley owner There not giving me a good impression about the company
 
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Old 06-26-2019, 03:15 PM
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Originally Posted by Derrick2490
I like the bike but they clearly did not test the bike before it left because it left broken It's like they're dragging their feet.

Friend of mine bought a used bike with a 1000 miles on it the starter went up and they had the bike for almost 2 months I don't wanna wait 2 months For a first time Harley owner There not giving me a good impression about the company
I am not defending H-D by an stretch of the imagination, but H-D corporate is not directly responsible for your situation. Dealers are independently owned. This is on the dealer. I hope it all works out for you.
 
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Old 06-26-2019, 03:29 PM
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Its not the company it's your dealership.
 
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