Ultimate Throw Down
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Seasoned HDF Member
Joined: Sep 2005
Posts: 8,882
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From: Glens Falls, NY
Ultimate Throw Down
Ok folks - those of you who have read with disbelief that anyone could have the trouble with any machine that I have had with mine, rest assured, sadly, it has all been true. After driving the bike back to the dealership Saturday (yet again), then spending the weekend stewing over this bike, I have decided - I want another machine as I feel this one will never work or be dependable. Today, I called the MOCO and spoke to a person called Michelle. They are having trouble with their phone system today and I was disconnected. I called back and left a message for Michelle to call me back and got a Ref# for the phone call. So far, haven't been on the phone long enough to get any answers, but the "Ultimate Throw Down" has begun. I can only hope this goes smoothly and someone high enough in the food chain makes the right decision and say's - dude we're sorry about that machine - we're sending you a new machine, we apologize for any and all of your inconveniences. The machine is a beautiful, 2005 chrome and black 1200C.
piture of bike
piture of bike
Outstanding HDF Member
Joined: Sep 2005
Posts: 3,475
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From: Southeast Wisconsin
RE: Ultimate Throw Down
Does New York have a lemon law? I threatened the MOCO with the law we have here in Wisconsin last year when I had many problems with a new Wide Glide. After that, the dealer offered me a new bike. 
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Seasoned HDF Member
Joined: Sep 2005
Posts: 8,882
Likes: 2
From: Glens Falls, NY
RE: Ultimate Throw Down
solorider - Yes and no. - Get this, the law went into effect on Sept. 1st 2004 - 5 weeks after I picked up my scoot. The jist of the law is pretty easy to follow: Three times for the same repair or 30 days out of use (in the case of multiple out of use repairs). As 1200c mentioned to me in an e-mail, the Lemon Law is to help you IF the dealer wont. I just put the dealer on notice today and have contacted the MOCO - we'll see, stay tuned
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Seasoned HDF Member
Joined: Sep 2005
Posts: 8,882
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From: Glens Falls, NY
RE: Ultimate Throw Down
1200c - will do, should have taken your advice sooner and had this machine replaced - mabe if I had, I would have gotten some riding in that wasn't just back to the dealership.
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Seasoned HDF Member
Joined: Sep 2005
Posts: 8,882
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From: Glens Falls, NY
RE: Ultimate Throw Down
Being as impatient as a kid in a Halloween costume on Oct.31 around 5:30pm, I got sick of waiting for my "call back" from the MOCO. So far I have talked with three people on three separate calls; the first was Michelle, whom I got disconnected from. Upon immediately calling back, an operator told me they were currently having problems with their phones, took down some basic info regarding why I was calling and gave me a ref # with a promise to have someone call me back. I managed to wait 4hrs. I called back, explained why I was calling and was transferred to a wonderful person - Laurie. I explained the situation (bought a bike that has never run), what I expected (new bike) and was asked to have the dealership fax out the entire file they have on the bike. I got a fax number and file number for this to be directed toward. Laurie said that once they have the necessary information, the file would be reviewed and I would be receiving a call directly. I left a message at the dealership as to what I needed them to do and explained why. I had to leave a message as they were closed today; I will follow up as soon as they are out of their morning meeting (9:30am) tomorrow. I have been called persistent in the past, I just want this made right, the rocker box leak is the proverbial straw that broke this camel’s back. Funny thing: I did mention that they probably already have all this info as all the repairs I have had had to be authorized by the MOCO or so I was told by the dealer. Laurie’s answer - we do not have access to that information. Go figure - someone’s not being straight. Either the dealer did not need to get authorization or the MOCO needs someone to teach their computers how to talk to one another.
Outstanding HDF Member
Joined: Aug 2005
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From: FL & SoCal
RE: Ultimate Throw Down
From a legal standpoint, I suggest you get everything in writing and after your phone calls you send Michelle certified letters of everything you spoke about listing all your problems and how you want it resolved. This way if you want to pursue any legal action, you have some solid ground to stand on showing that you tried in good faith to resolve the problem amicably....Just my two cents from a present legal guru :-)
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Seasoned HDF Member
Joined: Sep 2005
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From: Glens Falls, NY
RE: Ultimate Throw Down
WarriorHD
- point taken and YES I will do that - haden't thought of it, thanks.
WELL PUT!!!
Love this Internet thing - I would have been lost and a lot crankier if I was going this allone! - OK so I'm still cranky - where's my coffee?
Just my two cents from a present legal guru :-)
WELL PUT!!!
Love this Internet thing - I would have been lost and a lot crankier if I was going this allone! - OK so I'm still cranky - where's my coffee?
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Seasoned HDF Member
Joined: Sep 2005
Posts: 8,882
Likes: 2
From: Glens Falls, NY
RE: Ultimate Throw Down
Well the kindly gent that I am, I let the folks at the dealership enjoy their coffee while listening to their answering machine messages, before calling and talking to them. I waited till about 11am (they had been open for roughly an hour and a half). When I called, I asked to talk to "Butch" in service and identified who I was by name. I could tell they had gotten their messages, because I didn't even hear clicking in the phone system as I was transfered to Butch, I just immediatly hear "hi Fran, got you message, what can I do for you?" I said, just what my message stated, I'm not blaming anyone at the dealership, but I want what I paid for, and that it a Harley Davidson - that runs - this one never has and I no longer want to fix it anymore, I have had enough and their is no way I would ever turst this machine, givin its history and how it has performed for me. Butch mentioned something about some people were lemon law happy, nothing directed toward me, I just said lemon law nothing, I have had the bike for 15 months and the bike has never been right. I'm 51miles short of 3k (no kidding)- I have been patient for all this time and my patience has run out as I lost the entire season due to break down after break down - I expect nothing but a replacment of the bike - then I repeted my request as I had on the answering machine to have all the information concering the service record of this bike faxed out to the MOCO - I offered him the # again and the file # - he said he's got it and believed it had been done, or would be shortly. -Stay tuned folks this aint over.