Originally Posted by strtarrow

Sounds like the place in Jersey needs to be burned to the ground if the story is factual and they make a habit of it. I have been to many dealerships and never felt like I was not appreciated. Didn't matter if I was spending big bucks or just buying an O ring.

Originally Posted by Dionicio

Originally Posted by speakerfritz

Thats the story. Cash paying customer for both bike and requested parts comes in with a list of parts recommended on this forum. List was presented with explanations of forum recommendations of each performance issue. Inquires occur concerning service contract status. When it was determined that my bike was out of warranty, service department did not agree that I needed the parts and disclaimed that the 07 had heat issues and 6th gear chatter. When I said a lot of folks on the harley forum are having the same issue as I, was told to get off the property or I would be escorted but cops. Items I was looking for was the IDS upgrade, heat shields, parade fan, oil cooler.

Originally Posted by speakerfritz

Thats the story. Cash paying customer for both bike and requested parts comes in with a list of parts recommended on this forum. List was presented with explanations of forum recommendations of each performance issue. Inquires occur concerning service contract status. When it was determined that my bike was out of warranty, service department did not agree that I needed the parts and disclaimed that the 07 had heat issues and 6th gear chatter. When I said a lot of folks on the harley forum are having the same issue as I, was told to get off the property or I would be escorted but cops. Items I was looking for was the IDS upgrade, heat shields, parade fan, oil cooler.

Originally Posted by iwillfixthem4u

So you asked you to pay for mods and they said no we won't take your money and if you don't leave we will call the cops to escort you off the property?

Originally Posted by speakerfritz

3 year owner of an 07 ultra. been to many service departments in the tri state area.


The worst service department....Harley in Rahway NJ. After paying cash for an 07 ultra, went back to buy the items this forum recommended to fix the heat demon problem and the 6th gear klank problem, and after it was determined my bike was out of warranty and I had no extended plan, was told to get off the property or I would be escorted by the cops. Mind you, I was wanting to pay for the parts. I left clearly feeling like Your a cash cow if you have a warranty or service plan and a pain in the *** if you don't.

The best service department....Staten Island NY. When ever I go in there, I get treated like a valued customer and I see other customers being treated like valued customers. Much tutoring goes on there. Tips and tricks. For Staten Island Harley, you are not just a parts or service sale, you are a valued relationship.