I recently had a Hogtunes fairing speaker fail 2 years after it was installed. As the speakers carry a lifetime warranty I notified Hogtunes by email on the 2nd of November.
My email was responded to AFTER HOURS by a customer rep informing me that they will UPS one to me the next day (the 3rd).
The speaker arrived at my house in AUSTRALIA on the 8th of November.

Doesn't get any better than that. Kudos to Hogtunes customer service!

 

I have HT speakers so that's good to know ... What was the failure? Just quit completely or sound quality problem?

 

I have had hog tune speakers in my bike for two years now with no problems and great sound. It is good to know they stand behind their product should I have any problems in the future.

 

My left fairing speaker went dead. Hogtunes shipping me a new on right away, no question asked. Great customer service.

 

I had them on the phone when I installed mine, and a speaker blew as soon as it powered up (my fault) they send me a new one next day air. good product and good service.

 

It crackled a bit and just quit.

 

Always nice to hear of a good customer service story.

 

I know this is an old thread

Had one tweeter fail in the tweeter pod.
Contacted HT yesterday morning. They email me this morning,Ask for pix,ok send pix, hour later, you must send it in,ok shipping label, no response.. hour later send them another email and say: why not just send tweeter? obviously tweeter blew and filter assembly blew.Hour later got a sincere explanation they want to fix it right and tweeter cost is high where pod is not much at all so sending me tweeter could only need filter assembly or could be both tweeters or some combo and they dont want to do this twice...so respond with OK, email me shipping label?.this was at 2pm

maybe I am confused but in there policy it says they will provide shipping label..or you have to...huh? and no mention of RA(?)

Either way I am in no big hurry. Its just a tweeter pod.This warranty was important in my decision knowing that parts are hard to find and speakers do blow...

1)do they or do they not provide shipping label?
2)they seem to be picky and a bit slow?
3)my experience is good so far just not MIND BLOWING like the other reviews I have read....and yes I have met all there requirements,orig receipt,orig owner.

I probably would never type this but dam! there other reviews are crazy good?

 

There's a very good explanation of the warranty process on their website along with a warranty claim form you're supposed to fill out.

http://www.hogtunes.com/home/warranty.php

 

filled that out completely on monday morning. Thank you though