Well J&S jacks emailed me that the new replacement lift would go out last week, NO LIFT YET Sent two emails regarding status and no response from them
I can not believe this! I spent over $550 and still do not have a functional lift.
I am at the point now to advise prospective buyers to reconsider J&S

 

Wow! I would think they would have a jig to avoid this kind of problem. Bummer.

I cannot vouch for this company, but I do know some guys using the Pitbull that are very happy with it.

 

What I find interesting is, amid all of the lastest disappointed customers, J&S found it wise to send out a price increase.

I fully understand the costs in doing business, but, I also understand the costs surrounding disappointed customers as well.

The fact that they already had arguably the highest cost products generally available being a factor as well.

I received my jack, I like my jack, but, customer service was thin.

 

"It is becoming apparent that you have no desire to correct the bad lift I received. It was told to me a new lift was being shipped last week but I have not heard a word from J&S. I have emailed customer service as well as Steve. If I don't have the new lift within a week I will be returning the defective lift and will expect a full refund including my return shipping charges of at least $130.00 I will also pursue contacting the Wisconsin BBB regarding this.

I ordered the lift 12/28/2017 took almost 3 months to receive. Could not assemble the bottle jack into retaining cup. J&S advised me that it was a manufacturing problem and thus will send a new lift minus the new bottle jack I received. That was three weeks ago. NO WORD FROM J&S "

 

One thing that may be going on is that I think the J of J&S has retired and the company may be in the hands of his kids. Sometimes, succession issues affect the viability of a company and this may be what is happening? I hope his son who was slated to take over the business gets his act together and is as responsive and funny as his father was? If not, it is likely another company that will go down the tubes. In reporting on some recent interactions with the company and my two lifts, one bottle jack was replaced under warranty and the other was sold to me. The new bottle jacks look like better models than the ones they replaced. I suspect that they bought an inferior brand that came back to bite them. I like the looks of the new ones but will have to have a season or two of flawless performance to feel comfortable with them.

 

 

have heard a few good reports on Pitbull motorcycle jacks

 

Well here it is 21 days later and not one FRIGGING word from J&S lifts. I have emailed them trying to get a ship date for the replacement lift. NO ANSWER. I have never in my life worked(???) with a company that has such little regard for customer service.
Three weeks ago J&S indicated a new lift would be shipped and a tracking number provided. NOPE NOTHING.

As a very pissed off retired vet I can not come close to recommending J&S products to anyone. They e had my money since 12/28/2017 and I still do not have a functional lift.
J&S you should be ashamed
J&S you need to learn customer service
J&S in marketing class they teach (101) "easier to keep a customer then to create a new one'

 

 

Just got the new lift from J&S. One delay was they are using a new bottle jack.. So some redesign was in order. ALL IS GOOD> Works as advertised