Touring Tire Issues
#22
03-30-2010, 10:42 AM
#23
03-30-2010, 10:59 AM
I never got the letter, but had mine replaced at my 10,000 mile service. Was supposed to be prorated, but the dealer took care of me. Here is a copy of the TSB, hopes it shows up.
M-1258A 1 of 3
M-1258A 1 of 3
SERVICE BULLETIN
®
IMPORTANT NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your
dealership for either maintenance or service.
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your
dealership for either maintenance or service.
©2009 H-D
ROUTING SERVICE
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PROCESS
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TECHNIIAN
NO. 2
TECHNICIAN
NO. 3
RETURN
THIS TO
INITIAL HERE
MANAGER
SALES
MANAGER
PARTS
MANAGER
WARRANTY
PROCESS
MANAGER
LEAD TECHNICIAN
TECHNICIAN
NO.1
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TECHNICIAN
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RETURN
THIS TO
INITIAL HERE
2009 TOURING MODELS FRONT TIRE WEAR INSPECTION
AND WARRANTY PROCEDURES
Reason for Revision
AND WARRANTY PROCEDURES
Reason for Revision
This bulletin was revised to update non-U.S. market procedures.
Purpose
The purpose of this bulletin is to restate the inspection and
warranty process outlined in Dunlop’s Limited Warranty with
application to D407F front tires used on 2009 Touring models,
Police FL models and the FLHTCUSE
warranty process outlined in Dunlop’s Limited Warranty with
application to D407F front tires used on 2009 Touring models,
Police FL models and the FLHTCUSE
4 model to address
customer concerns related to:
customer concerns related to:
●
Noise
●
Vibration
●
Ride Quality
Motorcycles Affected
2009 FLHTCU, FLHTC, FLHR/SHRINE, FLHTCU/SHRINE,
FLHR, FLHT, FLHRC, FLHP, FLHTP, FLHX, FLTR and the
FLHTCUSE
FLHR, FLHT, FLHRC, FLHP, FLHTP, FLHX, FLTR and the
FLHTCUSE
4 models equipped with one of the front tires
listed below. Refer to Table 1.
listed below. Refer to Table 1.
Customer Notification
Harley-Davidson Motor Company, Inc. will send a letter to
registered owners of affected products in the United States
notifying them of this non-safety related condition and
instructing them to contact their dealer for the replacement
service. A sample of the customer letter is attached. Customers
outside the United States market may not receive this
notification.
registered owners of affected products in the United States
notifying them of this non-safety related condition and
instructing them to contact their dealer for the replacement
service. A sample of the customer letter is attached. Customers
outside the United States market may not receive this
notification.
Dealer Action Required
General
Irregular tire wear can occur for several reasons, including
improper inflation, overloading, extreme riding habits, tire/
wheel imbalance, or a part that is out of specification.
Even with regular maintenance and normal use, some of
these front tires may vibrate or create excessive noise and
may show irregular wear.
improper inflation, overloading, extreme riding habits, tire/
wheel imbalance, or a part that is out of specification.
Even with regular maintenance and normal use, some of
these front tires may vibrate or create excessive noise and
may show irregular wear.
Inspection
1. Ask the customer to explain their concern. Ride characteristics
that indicate irregular wear include:
that indicate irregular wear include:
●
Noise
●
Vibration
●
Ride quality
2. Record the tire mileage and add it to the comments section
of the warranty claim.
3. Measure and record the tire pressure to verify that the
tire is inflated to specification and note it in the comments
section of the warranty claim.
4. Use a TREAD DEPTH INDICATOR (Part No. 75110-
98B) to measure the tread depth of a center line groove
at three locations, equally distanced, around the tire.
2. Record the tire mileage and add it to the comments section
of the warranty claim.
3. Measure and record the tire pressure to verify that the
tire is inflated to specification and note it in the comments
section of the warranty claim.
4. Use a TREAD DEPTH INDICATOR (Part No. 75110-
98B) to measure the tread depth of a center line groove
at three locations, equally distanced, around the tire.
NOTES
●
Do not select a groove with a tread wear indicator (TWI)
bar molded into the groove.
bar molded into the groove.
●
See Figure 1. Measure tread depth 1/2 way between the
groove branch and the end of the center line groove.
groove branch and the end of the center line groove.
Table 1. 2009 Touring Models Dunlop
D407F Tires
D407F Tires
STYLE SIZE PART NO.*
16 in wide white wall 130/90B16 43211-09
17 in black wall 130/80B17 43109-09
17 in narrow white wall 130/80B17 43115-09
18 in black wall 130/70B18 44026-09
* This bulletin applies only to the four part numbers listed
when installed on affected 2009 Touring models.
17 in black wall 130/80B17 43109-09
17 in narrow white wall 130/80B17 43115-09
18 in black wall 130/70B18 44026-09
* This bulletin applies only to the four part numbers listed
when installed on affected 2009 Touring models.
M-1258A November 4, 2009
2 of 3 M-1258A
5. Record the depth on the gauge at each location on the
tire. Refer to Table 2.
6. Calculate the average of the three measurements.
7. On the tire, circle (with chalk or crayon) the one location
that represents the average remaining tread depth.
8. Identify the credit category according to the average
remaining tread depth. Refer to Table 3.
*Tires worn beyond the last 1/32” (0.78 mm) of original tread
depth are not covered.
tire. Refer to Table 2.
6. Calculate the average of the three measurements.
7. On the tire, circle (with chalk or crayon) the one location
that represents the average remaining tread depth.
8. Identify the credit category according to the average
remaining tread depth. Refer to Table 3.
*Tires worn beyond the last 1/32” (0.78 mm) of original tread
depth are not covered.
Replacement Tires
Replace affected Dunlop D407F front tires on 2009 Touring
Models with superseded Dunlop D408F part numbers. Refer
to Table 4.
Models with superseded Dunlop D408F part numbers. Refer
to Table 4.
Reimbursement for Prior Tire
Replacement-U.S. Market Only
Replacement-U.S. Market Only
A customer that has already paid for a replacement of one of
the four tires listed in Table 1. may qualify for a dealer credit.
To qualify for the credit, a repair order (R.O.) from an authorized
Harley-Davidson dealer that includes the criteria
described on the attached reimbursement form must be submitted.
If the customer had the tire replaced at an authorized
Harley-Davidson dealership that is different than the dealer
submitting the reimbursement form, the customer is responsible
for providing a copy of the customer paid repair order from
the servicing dealer.
Complete the included Customer Reimbursement request
form and fax with a copy of the R.O. to (414) 343-8358. (U.S.
Market Only)
the four tires listed in Table 1. may qualify for a dealer credit.
To qualify for the credit, a repair order (R.O.) from an authorized
Harley-Davidson dealer that includes the criteria
described on the attached reimbursement form must be submitted.
If the customer had the tire replaced at an authorized
Harley-Davidson dealership that is different than the dealer
submitting the reimbursement form, the customer is responsible
for providing a copy of the customer paid repair order from
the servicing dealer.
Complete the included Customer Reimbursement request
form and fax with a copy of the R.O. to (414) 343-8358. (U.S.
Market Only)
Credit Memo-U.S. Market Only
Within ten business days from the receipt of the Customer
Reimbursement Request form and a copy of the R.O., a
credit memo will be issued to the dealership submitting the
form for the amount of the repair up to $267. A letter will be
issued to the customer explaining that they have a credit
available at the dealership in the amount equal to the credit
memo.
Reimbursement Request form and a copy of the R.O., a
credit memo will be issued to the dealership submitting the
form for the amount of the repair up to $267. A letter will be
issued to the customer explaining that they have a credit
available at the dealership in the amount equal to the credit
memo.
Reimbursement for Prior Tire
Replacement-Non U.S. Market
Replacement-Non U.S. Market
Contact your Harley-Davidson Service Representative for
your specific market.
your specific market.
Figure 1. Measurement Location
Table 2. Tread Depth Worksheet
Location* Record Graduations Here
1
2
3
AVERAGE (1+2+3 divided by 3)
* No measurements in center line grooves with a TWI
2
3
AVERAGE (1+2+3 divided by 3)
* No measurements in center line grooves with a TWI
Table 3. Credit/Remaining Tread Depth
*
NEW 100% CREDIT 50% CREDIT
NEW 100% CREDIT 50% CREDIT
in. mm in. mm in. mm
5/32 3.97 3/32-
5/32
2.38-
3.97
1/32-
2/32 0.78-1.59
5/32
2.38-
3.97
1/32-
2/32 0.78-1.59
sb00056
Table 4. Dunlop D408F Tires
STYLE SIZE PART NO.
16 in wide white wall 130/90B16 43211-09A
17 in black wall 130/80B17 43109-09A
17 in narrow white wall 130/80B17 43115-09A
18 in black wall 130/70B18 44026-09A
17 in black wall 130/80B17 43109-09A
17 in narrow white wall 130/80B17 43115-09A
18 in black wall 130/70B18 44026-09A
M-1258A 3 of 3
Credit Procedure - Vehicle
U.S. Market/Non-U.S. Market
U.S. Market/Non-U.S. Market
Complete an electronic warranty claim referencing Service
Bulletin M-1258A. Each warranty claim must contain the full
VIN of the vehicle being serviced. Fill in the rest of the claim
as follows:
Bulletin M-1258A. Each warranty claim must contain the full
VIN of the vehicle being serviced. Fill in the rest of the claim
as follows:
NOTE
To ensure proper credit and to avoid suspension of your
claim, you must provide the average remaining tread depth of
the tire and the tire mileage in comments section of the claim.
Refer to Table 3.
To ensure proper credit and to avoid suspension of your
claim, you must provide the average remaining tread depth of
the tire and the tire mileage in comments section of the claim.
Refer to Table 3.
Credit Procedure - Dealer Stock
U.S. Market/Non-U.S. Market
U.S. Market/Non-U.S. Market
Complete a separate electronic warranty claim referencing
Service Bulletin M-1258A for any affected D407F tires you
might have in stock. Refer to Table 1.
Fill in the rest of the form as follows:
Service Bulletin M-1258A for any affected D407F tires you
might have in stock. Refer to Table 1.
Fill in the rest of the form as follows:
Return Shipping Information-U.S.
Market Only
Market Only
A request for the return of each replaced tire will be issued
within two business days of the claim being submitted and
processed at HDMC. Log onto h-dnet.com and select “Warranty
Part Return Labels” and follow the normal part return
procedure for tires.
within two business days of the claim being submitted and
processed at HDMC. Log onto h-dnet.com and select “Warranty
Part Return Labels” and follow the normal part return
procedure for tires.
NOTE
The preferred method of shipping is to place the tire inside a
box, with the UPS e-Label placed in a pouch on the box. It is
also desired to have no packing material in the box.
The preferred method of shipping is to place the tire inside a
box, with the UPS e-Label placed in a pouch on the box. It is
also desired to have no packing material in the box.
Legal Notice
This Service Bulletin is intended to address ride quality, vibration
and noise issues and is not related to a safety condition.
Nothing in this notice shall be construed as an admission by
the dealer or manufacturer of the existence of a motorcycle or
tire safety defect.
and noise issues and is not related to a safety condition.
Nothing in this notice shall be construed as an admission by
the dealer or manufacturer of the existence of a motorcycle or
tire safety defect.
Claim Type
TR
Event Problem Part No.
From Table 1.
Quantity
Leave Blank
Primary Labor Code
2106
Time
0.6
Customer Concern Code
8402
Condition Code
2110
Replacement Part No.
List correct Part No.
from Table 4. at detail.
from Table 4. at detail.
Quantity
1
Claim Type
TR
Event Problem Part No.
*
Part Description
Tire
Quantity
*
Customer Concern Code
8402
Condition Code
2110
* Part numbers and/or quantities will vary depending on what
you have in stock. Create a separate event for each unique
tire part number in stock.
* Part numbers and/or quantities will vary depending on what
you have in stock. Create a separate event for each unique
tire part number in stock.
November 4, 2009
Dear Harley-Davidson Motorcycle Owner:
Our records indicate you are the owner of a 2009 FL Touring model motorcycle.
Harley-Davidson has determined that 2009 FL touring motorcycles including FLHP, FLHT,
FLHTP, FLHR, FLHX, FLTR, and FLHTCUSE4 models fitted with the Dunlop D407F tires on
the front may experience irregular wear characteristics under some conditions, which could affect
ride quality but is not related to a safety condition.
If you experience a change in ride quality related to irregular wear on the front tire, please visit
your authorized Harley-Davidson dealer to determine if the wear qualifies under the pro-rated
warranty.
If the wear qualifies for full or partial coverage under the pro-rated warranty and the front tire is
replaced, your dealer will ask you to sign a tire claim form when you pick up your motorcycle.
If you have previously purchased a front tire as a replacement for Dunlop D407F tire due to
noise, vibration and/or poor ride quality as a result of irregular wear, and did not receive any prorated
coverage, you may qualify for a reimbursement. Please visit your authorized Harley-
Davidson dealer for the details of the qualifying requirements.
We regret any inconvenience this may cause, but we have released this communication in the
interest of your continued satisfaction with our product.
Sincerely,
Harley-Davidson Motor Company
Dear Harley-Davidson Motorcycle Owner:
Our records indicate you are the owner of a 2009 FL Touring model motorcycle.
Harley-Davidson has determined that 2009 FL touring motorcycles including FLHP, FLHT,
FLHTP, FLHR, FLHX, FLTR, and FLHTCUSE4 models fitted with the Dunlop D407F tires on
the front may experience irregular wear characteristics under some conditions, which could affect
ride quality but is not related to a safety condition.
If you experience a change in ride quality related to irregular wear on the front tire, please visit
your authorized Harley-Davidson dealer to determine if the wear qualifies under the pro-rated
warranty.
If the wear qualifies for full or partial coverage under the pro-rated warranty and the front tire is
replaced, your dealer will ask you to sign a tire claim form when you pick up your motorcycle.
If you have previously purchased a front tire as a replacement for Dunlop D407F tire due to
noise, vibration and/or poor ride quality as a result of irregular wear, and did not receive any prorated
coverage, you may qualify for a reimbursement. Please visit your authorized Harley-
Davidson dealer for the details of the qualifying requirements.
We regret any inconvenience this may cause, but we have released this communication in the
interest of your continued satisfaction with our product.
Sincerely,
Harley-Davidson Motor Company
Customer Reimbursement Request Form-U.S. Market Only
Dealer name ______________________________________________
Dealer number ____________________________________________
Dealership employee contact name ____________________________
VIN __________________________________________________ ___
Customer Name and current mailing address
[
Dealer number ____________________________________________
Dealership employee contact name ____________________________
VIN __________________________________________________ ___
Customer Name and current mailing address
[
must match the name on the repair order]
__________________________________________________ ______
__________________________________________________ ______
__________________________________________________ ______
__________________________________________________ ______
Customer Signature
__________________________________________________ ______
__________________________________________________ ______
__________________________________________________ ______
__________________________________________________ ______
Customer Signature
Before submitting this form, please confirm that the signed, closed out and paid Repair
Order:
Order:
��
Was issued by an Authorized Harley-Davidson dealer,
��
Includes a VIN from a 2009 Touring model Harley-Davidson,
��
Includes the Part No. of a front tire noted in Table 1 of the bulletin,
��
Documents a customer complaint of noise, vibration or poor ride quality,
��
Has an incoming service date of November 4, 2009 or earlier.
The repair order must include ALL of the listed items in order to qualify for reimbursement.
The repair order must include ALL of the listed items in order to qualify for reimbursement.
Please fax this completed form and a copy of the customer’s Repair Order to
Harley-Davidson Customer Service at (414) 343-8358.
This request will be processed within 10 business days.Harley-Davidson Customer Service at (414) 343-8358.
#25
03-30-2010, 02:06 PM
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#26
03-30-2010, 02:38 PM
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#28
03-30-2010, 04:07 PM
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2009 Touring Tires
Mine was an early 09 bike, and I did NOT receive a letter from HD, although my tire started roaring at around 600 miles on it. At 4500 miles and a well defined tire tread chop, Richmond Harley Davidson mechanics, the head mechanic, the head service writer said "no problem with you bike, but it is making a weird noise". I said it is the tire, they said no way, its this, its that, its the other for over a week. In the end, they said it was the front tire afterall. Dumb a$$es. The replacement has over 1000 miles on it and so far its quiet. The rear tire is now roaring though. I've never had problems with the Dunlops they used on the 2006 Street Glide. I got over 20,000 on the front, and 14,000 quiet miles on the rear. The new improved tires are not so more improved than they are new.
I did get a letter on the fuel tank mounts, and had them replaced. No problems there, but then again I went to a different HD dealer this time(East Coast HD).
I did get a letter on the fuel tank mounts, and had them replaced. No problems there, but then again I went to a different HD dealer this time(East Coast HD).
#29
03-30-2010, 08:20 PM
Didnt get the letter either. But had taken mine in early, after the problem came to light but before the guidence letter came out. And lucky on that, had over 19000 miles on the tire, but they did get MOCO to cover it. BTW, the rear tire lasted to 19000 also. Talked to a guy that got 25000 on the rear b/f he had to change it.
#30
03-30-2010, 08:55 PM
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