Freedom Performance Poor Quality/Customer Service
#1
08-29-2011, 02:22 PM
Freedom Performance Poor Quality/Customer Service
Just a heads up if you are in the market for new pipe for your ride.
I am saddened to have to report a very unsatisfactory customer service engagement with Freedom Performance Exhaust. I have a set of their chrome "Racing" true duals on my 2010 FLTRX. After a little over a year in service, all four welds on the right front center shield clamp failed. Soon after, all four of the forward clamp shield welds failed on the same shield (there are only three clamps per shield). Upon close inspection, the original tack welds were minimally acceptable from the manufacturer. If I re-weld the clamps to the shield, I would need to re-chrome the shield. $$$
I spoke with Scott in the Customer Service Department of Freedom Performance on a number of occasions. Sent in the obligatory photos and registered my displeasure with the performance of the shield clamps. In the end, my ONLY option was to purchase a new right side front shield for $400; or a new set, both shields for $450.
As a break-away company from another manufacturer, it would seems to me Freedom Performance needs to do it better and their products need to be of good quality and perform well. Don't get me wrong, Scott treated me courteously, but wouldn't stand behind their product. I am extremely dissatisfied the original clamp welds were of such poor quality and especially with their complete lack of interest in trying to make it right.
Needless to say, for a $900 exhaust system, I won't be ordering one replacement shield for $400 in the near future. Guess I'll ride without one so I get to share my story with others.
Bottom line, I DO NOT recommend Freedom Performance Exhaust Systems.
http://www.freedomperform.com
I am saddened to have to report a very unsatisfactory customer service engagement with Freedom Performance Exhaust. I have a set of their chrome "Racing" true duals on my 2010 FLTRX. After a little over a year in service, all four welds on the right front center shield clamp failed. Soon after, all four of the forward clamp shield welds failed on the same shield (there are only three clamps per shield). Upon close inspection, the original tack welds were minimally acceptable from the manufacturer. If I re-weld the clamps to the shield, I would need to re-chrome the shield. $$$
I spoke with Scott in the Customer Service Department of Freedom Performance on a number of occasions. Sent in the obligatory photos and registered my displeasure with the performance of the shield clamps. In the end, my ONLY option was to purchase a new right side front shield for $400; or a new set, both shields for $450.
As a break-away company from another manufacturer, it would seems to me Freedom Performance needs to do it better and their products need to be of good quality and perform well. Don't get me wrong, Scott treated me courteously, but wouldn't stand behind their product. I am extremely dissatisfied the original clamp welds were of such poor quality and especially with their complete lack of interest in trying to make it right.
Needless to say, for a $900 exhaust system, I won't be ordering one replacement shield for $400 in the near future. Guess I'll ride without one so I get to share my story with others.
Bottom line, I DO NOT recommend Freedom Performance Exhaust Systems.
http://www.freedomperform.com
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Anthony Beamon (08-18-2023)
#2
08-29-2011, 02:40 PM
Elite HDF Member
Just a heads up if you are in the market for new pipe for your ride.
I am saddened to have to report a very unsatisfactory customer service engagement with Freedom Performance Exhaust. I have a set of their chrome "Racing" true duals on my 2010 FLTRX. After a little over a year in service, all four welds on the right front center shield clamp failed. Soon after, all four of the forward clamp shield welds failed on the same shield (there are only three clamps per shield). Upon close inspection, the original tack welds were minimally acceptable from the manufacturer. If I re-weld the clamps to the shield, I would need to re-chrome the shield. $$$
I spoke with Scott in the Customer Service Department of Freedom Performance on a number of occasions. Sent in the obligatory photos and registered my displeasure with the performance of the shield clamps. In the end, my ONLY option was to purchase a new right side front shield for $400; or a new set, both shields for $450.
As a break-away company from another manufacturer, it would seems to me Freedom Performance needs to do it better and their products need to be of good quality and perform well. Don't get me wrong, Scott treated me courteously, but wouldn't stand behind their product. I am extremely dissatisfied the original clamp welds were of such poor quality and especially with their complete lack of interest in trying to make it right.
Needless to say, for a $900 exhaust system, I won't be ordering one replacement shield for $400 in the near future. Guess I'll ride without one so I get to share my story with others.
Bottom line, I DO NOT recommend Freedom Performance Exhaust Systems.
http://www.freedomperform.com
I am saddened to have to report a very unsatisfactory customer service engagement with Freedom Performance Exhaust. I have a set of their chrome "Racing" true duals on my 2010 FLTRX. After a little over a year in service, all four welds on the right front center shield clamp failed. Soon after, all four of the forward clamp shield welds failed on the same shield (there are only three clamps per shield). Upon close inspection, the original tack welds were minimally acceptable from the manufacturer. If I re-weld the clamps to the shield, I would need to re-chrome the shield. $$$
I spoke with Scott in the Customer Service Department of Freedom Performance on a number of occasions. Sent in the obligatory photos and registered my displeasure with the performance of the shield clamps. In the end, my ONLY option was to purchase a new right side front shield for $400; or a new set, both shields for $450.
As a break-away company from another manufacturer, it would seems to me Freedom Performance needs to do it better and their products need to be of good quality and perform well. Don't get me wrong, Scott treated me courteously, but wouldn't stand behind their product. I am extremely dissatisfied the original clamp welds were of such poor quality and especially with their complete lack of interest in trying to make it right.
Needless to say, for a $900 exhaust system, I won't be ordering one replacement shield for $400 in the near future. Guess I'll ride without one so I get to share my story with others.
Bottom line, I DO NOT recommend Freedom Performance Exhaust Systems.
http://www.freedomperform.com
This being said, can't you use JB Weld to cold weld the clamps to the inside of the heat shield?
#4
08-29-2011, 03:47 PM
Ultimate HDF Member
One shield is $400 and both are $450, that sucks, seems like they would at least try to work with you, especially since you said you had already sent them the photos of the poor workmanship. I plan on getting a new exhaust next year, they were'nt on my list to start, and they definetly won't be there now.
#5
08-29-2011, 03:57 PM
Road Warrior
Damn! Wish you would have posted this sooner. I just bought a like new used set off of a member on here. I guess if I have any problems I will write it off to fact that I got a helluva deal on them and then replace them with something different. Doesn't sound as if it would be worth my time to call them.
#6
08-29-2011, 03:58 PM
Road Warrior
#7
08-29-2011, 09:20 PM
I actually tried the JB weld idea earlier this afternoon. Figured it couldn't hurt. Broke right away on first ride. Plan now is to have my buddy re-weld them tomorrow. Not much cost to that. Will decide on whether I need to have them re-chromed after they are welded.
On Freedom Performance being a break away company, I'll let you do the research on that. I don't want to drag any innocent bystanders into this. I just want to let others know of Freedom Performance's lack of concern for customer service.
On Freedom Performance being a break away company, I'll let you do the research on that. I don't want to drag any innocent bystanders into this. I just want to let others know of Freedom Performance's lack of concern for customer service.
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#8
08-30-2011, 08:01 AM
