Originally Posted by nightrain116

Picked up a new Ultra limited last week. I drove it home, roughly 20 miles, parked it in the garage and admired it for a while. The next morning I see a puddle off the outer primary. Upon looking further it seems to be from the transmission. its coming from the back of the gear. The dealer picked it up Friday had it all day and returned it. I started it and ran it in the garage. Saturday morning I have a bigger puddle. Now I am starting to get concerned. I called the dealer back and talked to the owner. He is like hey I will pick it back up on Monday and see whats up. ???? Im like ok.... but I already can not go on the ride I had planned with friends today and I also am going riding sunday. I tried to ask if they had a loaner but he decided he would go out of his way and pick the bike up again on a Saturday and work it in. I stated I couldn't see how it would be the same seal leaking again that its either a shaft or housing that needs to be looked at. Ok so now its 2pm I get a call from the shop asking if I was going to be in the area before closing(??) uh I guess so. The assistant service manager could not explain over the phone what they found. so I said please let me see the parts when I get there. he said it should be wrapped up by 3:30. They close at 4. Well I get dropped off and the bike is still on the rack. they showed me a main drive gear from the transmission. Another dealer JUST HAPPENED to have a few in stock because that dealer has run across 2 bikes with the same concern. I am feeling better now. NOW FOR THE DRAMA!!!!!!!! so I am sitting in the waiting room and have a perfect line of sight view of my bike on the lift. The tech is working on mike bike when all of a sudden I can see him get pissed. he is now hitting himself in his head with his fist....WTF????? he forgot something because the outer primary is coming back off. HE then SLAMS the cover into a drain barrel YES I AM NOW PISSED I stand up not taking my eyes off him or my bike I am backing out of the waiting room to get the attention of the owner when I see the tech try to grab the latch on the left saddle bag. he MISSES and gets more pissed so now when he opens it the lid flings backwards. I tell the owner he better do something before I take things into my own hands............ there is more but I am just getting upset.... it seems like the whole corporation is turning to ****. more things wrong with the bikes and the people that are supposed to help you out and know their **** don't give a **** about anything other then a paycheck and being out when the clock says so.

Originally Posted by dc3plt

And THIS is why no dealer will ever see my brand new SG in their service department unless the engine seizes.

I have all the normal tools and tech manuals to do everything myself. Only way it gets done right. If I f something up, so be it and I'll blame myself.

Not saying all dealers techs are bad BUT there's NO QUESTION about who cares about your bike more....you or a dealer.

No, I'm not concerned about the garbage 2 year warranty. A South Korean Kia is warranted for 10 years for F sake.

Anyway, your post really pissed me off, I hope you get things worked out and hope you NEVER take your bike back to that dealer.

Originally Posted by nightrain116

The owners response to this was well the tech is usually a really good tech. the other response was "hey, when you come back for some major motor work, I can cut you a deal." Long gone are the days when your brethren were more concerned about the ride and getting you back on the road vs. lining their pockets..