Entered vin, No number available?

 

 

Yeah,and the A/C on my model T Ford never went out either!

 

I read in another thread that the required parts to perform the repair won't be available until Nov. 5th

 

kinda like the dodge airbag recall a few years ago

 

 

I called the nearest stealership to me - waited on hold for service a very long time before calling back, waiting again for a long time and eventually getting a very nice/polite service writer. When queried about the recall, he said it only came out yesterday. When I shared with him that there was public release of the recall six days ago - he was unaware. In any event, he said they don't even have the part(s) as yet to do the recall. He was very nice and apologized for the long wait to get to my call explaining that they were short-handed.

H-D MoCo keeps going like they're going "short-handed" will be an understatement ... at least in the United States.

 

Regardless of the dealership I am convinced the right hand has no idea what the left hand is doing.

Example: (Basically Verbatim)

My Salesman called me this past Friday which was the 19th and told me about the recall which affects my bike. I just called the service department at the same dealer and asked the manager when I could schedule to have it done.

Her reply, "We are gonna do this recall on bikes as they come in for service, when is the next service due on your bike?"

Me, "I do my own service but am planning on bringing it in for the 20k interval."

Her, "We are ordering these parts as the bikes come in."

Me, "So I have to bring the bike in for service, you order the parts and wait for them to come in and then install them on my bike which puts my bike in the shop for a couple of weeks?"

Her, "Well, you can bring the bike by, we write it up, order the parts which actually come in from Harley with your name on it and then we call you and schedule to have it installed."

Me, "Ok, I'll bring it in this afternoon and get the parts ordered."

Her, "I just found out about this recall yesterday."

Me, "Yesterday? My salesman there called me Friday the 19th, The day after the recall was posted."

Her, "Hmm, I wonder how he knew so soon?"

Me, "I don't know, maybe he is on top of things and takes care of his customers."

Her, "We all try, service is much busier than sales."

Me, "Well that's comforting news (with a chuckle)"

Her, "Right"

 

Should I expect to get a letter? There are a lot of Harley owners who don't belong to forums or surf the web for recalls. I've gotten certified mail for an auto recall.

 

I doubt it. When a bike comes in for service they are supposed to check to see if a bulletin or recall is outstanding on that bike. Some do, others don't I would imagine. I've had recall letters on vehicles I traded in years earlier.